HARLESTON MEDICAL PRACTICE PATIENT PARTICPATION GROUP
Minutes of the meeting held on Wed.March 22nd 2017 at 10.00am at the Bullock Fair surgery.
PRESENT: Peggy Phinn ( in the chair), Lesley Allen, Rupert Bragg , Norman Hart,
Sue Olver (Secretary),Jo Westgate, Jane Wood In attendance Maria Flood
APOLOGIES. Gus Chichon, Peter Turner. Jenny Barker did not attend. (Peggy agreed to make contact with her).
MINUTES OF THE MEETING held on Jan 18th and MATTERS ARISING.
Medicine Wastage. Norman had contacted Robin Twigge regarding the bath for medicine waste but he had not made contact with the surgery.
TV digital signage. Maria advised that the IT systems in the surgery were being upgraded and she would add digital signage to it. It was noted a new Screen would be needed for the waiting room. MF agreed to add this to the PPG action plan for 17/18
Newsletter. Maria suggested that as PPG information was available on the website and the display board in the waiting area perhaps a newsletter was not needed.
CQC rating . Norman was concerned that despite the outstanding rating of the surgery that there was still to improve patient perception. After some discussion Jo suggested a PPG stand at the Harleston festival would be a good opportunity to speak to members of the public about the surgery. Maria felt that it would be important to have focussed messages to convey if this was to be taken forward for example, Where else you might get help(pharmacists) and what to do if you think you have had a stroke.**(see below)
Jo agreed to investigate the date etc. It would be an agenda item for the next meeting.
DECLARATION OF INTEREST
There was nothing to declare.
TERMS OF REFERENCE
Maria was happy with it as it stands. She commented on point 8, fund raising, implying we would only be required to fund raise if there was a specific item required - perhaps something more for children would be useful e.g. toys for the waiting area or something on the walls to draw children’s attention. Rupert suggested writing to companies to see if they would donate.
At this point Dr Morrison joined the meeting.
STROKE ISSUE **. It was important that the PPG advertised raised awareness of the appropriate action to take in the event of a stroke ( brain attack), or a heart attack. It is essential to ring 999. Patients must NOT come to the surgery as this causes delay in diagnosis and if necessary hospitalisation and specialist treatment. We were reminded that the GPS provide booked appointments have limited equipment and facilities and are not best equipped to manage emergency situations such as a stroke or heart attack.
PPG ACTION PLAN
Maria circulated the 2016/17 PPG patient feedback review and the action plan. Maria and a PPG working party had met to review patient feedback and discuss the proposed actions for this year’s PPG action plan. The objectives presented were agreed with the addition of digital signage. PPG members would help to flag up the position on medical emergencies. Rupert agreed to work on PPGonline. The dispensary action plan (previously agreed) would be added to the PPG action plan which and Rupert would put it up on the PPG noticeboard.
It was agreed a full patient survey would be carried out in February 2018.
FEEDBACK FROM OPEN EVENT held on 15th March
This was an event for carers. 14 had attended and listened to excellent speakers. The feedback was very good. Carer’s handouts were distributed. A display would be prepared by the PPG to raise awareness of information available to carers.
SURGERY NEWS
Staff – the dispensary is now fully staffed. Jasmine is now doing phlebotomy work.
A new practice nurse would be starting on Monday – she is very experienced.
Health hub at Paddock Rd. Maria had spoken yet again with the CCG contact who had promised to advise on the progress made. She is waiting. Dr Morrison was contacting Jeremy Hunt at Westminster and was chasing MP Richard Bacon for the latest information.
CORRESPONDENCE
NAPP news had been circulated via email to all members.
DATE OF NEXT MEETING.Wednesday June 14th.
There was some discussion regarding the timing of the meetings as Gus was finding daytime meetings a problem. It was agreed Peggy would contact him and suggest we hold the next meeting at 6.00pm.(subsequently made 6.30pm)
The following meeting date was Wednesday 20th September.
ANY OTHER BUSINESS
PPG awareness week – week commencing June 19th. Maria suggested she might be able to organise an OPEN EVENT at the surgery that week. If that were not possible we would leave raising our profile to the Harleston festival.
The meeting closed at 11.30am.