USING E-INFO:
· GO TO OUR HOMEPAGE www.abe-ash.com AND SELECT THE “E-INFO” OPTION FROM THE MAIN PAGE
· ENTER REQUIRED LOGIN INFORMATION:
· FROM THE CUSTOMER HOME PAGE YOU CAN ENTER A NEW SERVICE CALL; SEE THE STATUS OF PENDING, SCHEDULED OR DISPATCHED SERVICE CALLS; ENTER METER READINGS THAT ARE DUE; AND ENTER SALES ORDERS
· IF YOU HAVE MULTIPLE LOCATIONS YOU CAN SWITCH TO ALTERNATE LOCATIONS FROM THE CUSTOMER HOME PAGE
TO ENTER A SERVICE CALL:
· SELECT THE “ENTER SERVICE CALL” BUTTON MENU FROM THE LEFT TOOLBAR – THE SERVICE CALL ENTRY SCREEN WILL APPEAR
· FOLLOW THE 3 SIMPLE STEPS LISTED IN THE INSTRUCTIONS
· AFTER COMPLETING THE 3 REQUIRED STEPS, SELECT CONTINUE
· THE NEXT SCREEN WILL REQUIRE YOU TO VALIDATE THE INFORMATION BEING SENT TO DISPATCH TO ENSURE ALL INFORMATION IS CORRECT
o SELECT SUBMIT SERVICE CALL TO SEND TO DISPATCH
o SELECT CANCEL TO RETURN TO SERVICE CALL ENTRY SCREEN
· AFTER SUBMITTING THE SERVICE CALL – A SERVICE CALL NUMBER IS ASSIGNED. OUR DISPATCH DEPARTMENT WILL REVIEW THE CALL INFORMATION AND ASSIGN, SCHEDULE, AND DISPATCH AS NECESSARY
· TO RETURN TO THE CUSTOMER HOMEPAGE SELECT HOME
· IF YOU ARE DONE SELECT LOGOUT TO END YOUR SESSION
TO ENTER METER READS:
· THE EQUIPMENT METER SUMMARY SHOWS THE NUMBER OF EQUIPMENT RECORDS THAT HAVE METERS THAT ARE DUE
· CLICK ON THE “ENTER READINGS DUE” BUTTON TO VIEW ONLY THOSE EQUIPMENT RECORDS WITH CURRENT READS DUE
· THE EQUIPMENT, MODEL, SERIAL NUMBER, AND LAST READING ARE DISPLAYED FOR EACH EQUIPMENT RECORD
· ENTER THE NEW READ IN “NEW READING” FIELD FOR EACH MACHINE WITH A READ DUE
· CLICK SUBMIT BUTTON TO CONTINUE
· ALL METERS ENTERED MUST BE CONFIRMED BEFORE POSTING – REVIEW THE METER ENTERED AND SELECT “CONTINUE”.
· A METER ENTRY REPORT IS GENERATED AND VERIFIES THAT THE METERS WERE POSTED
· TO RETURN TO THE CUSTOMER HOMEPAGE SELECT HOME
· IF YOU ARE DONE SELECT LOGOUT TO END YOUR SESSION
TO ENTER A SALES ORDER:
· SELECT THE “ENTER SALES ORDER” BUTTON FROM THE HOMEPAGE TO ENTER A SALES ORDER
o SALES ORDER SUMMARY SHOWS ITEMS ON ORDER AT VARIOUS STATUSES: NEW OR OPEN; PICKED; SHIPPED; BACK ORDERED; AND CANCELED
o PREVIOUS ORDERS CAN BE VIEWED FROM THE SALES ORDER SUMMARY SCREEN
· THE PLACE NEW ORDER SCREEN APPEARS
· SELECT THE LIST EQUIPMENT LINK TO BEGIN THE ORDER ENTRY PROCESS
· ALL EQUIPMENT FOR YOUR LOCATION IS POPULATED IN THE LIST
· SELECT THE EQUIPMENT THAT YOU ARE ORDERING SUPPLIES FOR BY CLICKING ON THE EQUIPMENT NUMBER LINK THIS WILL OPEN UP YOUR SHOPPING CART
· SUPPLIES FOR YOUR EQUIPMENT ARE DISPLAYED IN THE SHOPPING CART
· ENTER THE QUANTITY OF EACH ITEM ORDERING
· ITEM’S INCLUDED UNDER A MAINTENANCE CONTRACT SHOW THE PRICE AS $0.00; ITEM’S NOT INCLUDED IN THE CONTRACT SHOW YOUR PURCHASE PRICE
· SELECT “ADD TO ORDER” BUTTON TO SUMBIT YOUR ORDER
· THE ORDER ENTRY SCREEN WILL APPEAR
· CONFIRM THE ITEMS IN THE SHOPPING CART
· CHANGE THE SHIP TO ADDRESS AS NEEDED (WE CANNOT SHIP TO A PO BOX)
· 3 FIELDS OF INFORMATION ARE REQUIRED TO SUBMIT YOUR ORDER
o PO NUMBER (ENTER THE DATE OR VERBAL IF YOU DON’T USE PO’S)
o ORDERED BY (ENTER YOUR NAME)
o EMAIL (YOU WILL RECEIVE AN EMAIL CONFIRMATION)
· ENTER ANY COMMENTS YOU WOULD LIKE US TO RECEIVE ABOUT THIS ORDER
CHANGING THE SHIP TO ADDRESS
· SELECT RADIO BUTTON OF ADDRESS TO SHIP TO
· SELECT OK TO CONTINUE
USING THE OPTIONS ALONG BOTTOM OF THE SHOPPING CART YOU CAN PERFORM THE FOLLOWING FUNCTIONS:
· ADD MORE ITEMS TO THE ORDER
· SUBMIT THE ORDER
· CHANGE QUANTITIES AND RECALCULATE THE ORDER TOTAL
· CANCEL THE ORDER
ADDING MORE ITEMS:
· SELECT “ADD MORE ITEMS” BUTTON ON BOTTOM OF SHOPPING CART SCREEN
· THE PLACE ORDER WINDOW IS DISPLAYED TO SELECT FROM THE EQUIPMENT LIST
o THIS IS ESPECIALLY USEFUL IF YOU ARE ORDERING SUPPLIES FOR MORE THAN 1 PIECE OF EQUIPMENT
o FOLLOW THE SAME PROCEDURES TO CONTINUE ADDING ITEMS TO YOUR ORDER
· ITEMS ARE ADDED TO YOUR EXSITING SHOPPING CART
· SELECT “SUBMIT ORDER” BUTTON WHEN FINISHED ADDING ALL ITEMS
· SELECT “CANCEL” TO CANCEL THE ORDER IF NEEDED
· WHEN THE ORDER IS SUBMITTED YOU WILL RECEIVE A CONFIRMATION AND A REFERENCE NUMBER
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