GENERIC RISK ASSESSMENT WORKING IN RECEPTION AREASGRA003NS
Who might be harmed?Employees, other people in the vicinity
List / describe the hazards / What has been done already to reduce the risk? / What needs to be done, if anything to improve safety standards? / Who by? / When by?Violence and aggression from members of the public who may:
- be under the influence of drugs or alcohol
- carry offensive weapons
- intention to steal cash
Improved system for inviting people who have complex cases to timed appointments
Employees provided with training in dealing with potentially violent people
Physical barriers provided in those reception areas where people are more likely to be given information they will not like may be present
CCTV monitoring
Minimal furniture and loose items in reception areas and on counters
Interview rooms fitted with panic alarms and have separate staff entrance / exit / Maximum number of 2 customers at any time in the lobby area of the town hall
n/a
All staff are behind a counter with a lockable door and lockable shutter
Tables and notice boards will be erected along the town hall corridor at the weekends to block access to the rest of the town hall
2 cameras cover the front entrance and service hatch
No loose items will be on the counter furniture at the front of the corridor is at a minimum
Service hatch is next to the main alarm panel which can be activated if needed. / HIC team to manage
HIC team to manage
HIC team to manage
HIC team to manage
HIC team to manage
HIC team to manage / Daily
Daily
Weekends
Daily
Daily
Daily
Animal attack / Animals not allowed in reception areas / As per HBC policy / HIC Team / Daily
Unattended packages
- suspicious items
- deliveries
Deliveries collected promptly / Review what happens if a report is made
Report any problems with slow collection of deliveries to relevant department / HIC Team / As needed
Please review this generic assessment to check how it applies to your department and list any additional hazards and action taken / to be taken overleaf. You need to demonstrate that you have considered all risks and done something to eliminate or reduce all those that are significant.
Overall assessment of risk if existing and recommended controls are in place:LOW
Generic Assessment completed by **Date:6th January 2012Dates revised:Revision due: June 2012
Working in reception areas – Departmental issues – if anyDepartment name: Information Centre
Describe the hazards / What has been done already to reduce the risk? / What needs to be done, if anything to improve safety standards? / Who by? / When?Cash theft / Door entrance to town hall is on a CCTV monitored entry system, which will be control by Hic Staff
Always 2 HIC staff on duty from 8.15 – 18:30 daily (9.00 – 17.00 Sat, 10.30-16.00 Sun)
Service will be from a service hatch and will have locked entrances at either side / Cash draw to be secure in General office behind 2 locked doors with access by HIC staff only / ** / 30th January
Overnight storage of money and Southern Day Saves / Float to be left at £70 per day and all other money will be banked daily as now and stored in a safe
Minimal stock to be carried at the service point. 1 book of each denomination at any 1 time. / Use of 2 safe’s one in the general office and one by the main stairs. Both are not visible from the street and both can be accessed with street visibility.
Insurance cover to be checked / ** / 30th January
15th January
Visitor access to town hall Monday to Friday / List of all meetings to be available at the counter for staff to check
Town Hall Attendant on duty Monday – Friday during meeting times / General office door to be shut at all times, access via fob only. / ** / 30th January
Overall assessment of departmental risk if existing and recommended controls are in place:LOW
Departmental review completed by:**Date: 6th January 2012
Created by Vernon Findlay Version 1Page 1 of 2