FAMILY NURSING & HOME CARE

JOB DESCRIPTION

Job Title:Fundraising & Communications Support Officer

Reports to:Fundraising & Communications Manager

Grade:FNAD5

Hours:37hours per week

Overall Job Purpose

  • To provide administrative support and fundraising assistance to the Fundraising and Communications team and tomanage, maintain and report on the organisation’s fundraising, communications and donorsupport systems.
  • To support the implementation of a range of fundraising strategies to raise funds from individuals, community groups, events, companies and grant-making sources.
  • To be the first point of contact for all fundraising/donation enquiries to the charity.
  • To provide support as required and requested to the Finance team during busy periods.

Main Duties and Responsibilities

  1. To provide general administrative support including data input, filing, photocopying and scanning to the Fundraising and Communications team.
  1. To be the first point of contact for all enquiries to the charity in relation to donations and fundraising activities.
  1. To motivate and influence FNHC fundraising groups to manage their own fundraising activitiesindependently.
  1. To support community fundraising activities and sponsored events, through the fulfilment of fundraising materials requests, mailing of fundraising packs, processing of sponsorship forms, promotional mailings etc.
  1. To help organise FNHC in-house events such as Golf Days, quiz nights, sporting events and the annual Colour Run, delivering the events against their event plans such as by helping to order materials, recruit and manage volunteers and source raffle prizes when required.
  1. Ensure that the accuracy of the membership and fundraising database (Donorflex) and any other supporter records are maintained and provide statistical information as required.
  1. To co-ordinate the acknowledgement of all donations including sending thank you letters and processing donations in liaison with the Finance department and other fundraisers and following appropriate procedures.
  1. To process and fulfil merchandise orders (e.g. Christmas cards), maintaining accurate sales records and liaison with external groups involved in this activity.
  1. To organise and administer all collections including for example static collection tins, flag days etc. to ensure that agreements are in place, money is counted and banked accurately and all appropriate correspondence is sent.
  1. To be responsible for responding to all gift in-kind enquiries, liaising with project staff and donors as appropriate.
  1. To assist in the organisation of project visits and cultivation events for supporters.
  1. To research and develop accurate mailing lists and the collation of information to support the different fundraising and communication activities e.g. Corporate Fundraising.
  1. To support FNHC’s membership of the Association of Jersey Charities (AJC)and related consortia’s fundraising activities.
  1. To work with the Fundraising and Communications team and the Finance team to communicate appropriately with donors, supporters and volunteers including the contributing to and the facilitation of mailings, newsletters and on-line fundraising news.
  1. To help maintain the organisation’s website and Social Media activity, collating and preparing content and making appropriate posts on behalf of the charity as directed.
  1. To work with the Fundraising and Communications Manager to support FNHC’s individual giving programme, promoting on-line giving, regular giving and one-off giving through regular appeals, updates and the promotion of gift aid in all communications.
  1. To be willing to work some unsocial hours (including weekends) to support fundraising initiatives, activities and events. To provide guidance regarding insurance liability, risk assessments and general Health & Safety issues relating to public events
  1. To prepare community fundraising plans which link into the agreed overall budget and targets and to promote and encourage the appropriate involvement of clients and other service users in fundraising activities.
  1. To work closely with the Finance team and on the request of the Fundraising and Communications Manager provide general assistance with any other membership, fundraising or finance related duties which may be required and which are appropriate to the post.
  1. To maintain confidentiality in line with organisational policy in relation to service users, staff and business sensitive information.
  1. To work in line with the policies and procedures of FNHC and act as a representative of the charity in all your duties

This job description is a summary of the main responsibilities of the post and duties may change and vary from time to time. The post-holder will be consulted on any major changes to the job description.

KNOWLEDGE AND EXPERIENCE REQUIRED

  • A good standard of education with numeracy skills and good attention to detail
  • Minimum of 2 years relevant experience in an administration or similar role
  • Fundraising and/or marketing experience desirable or a willingness to learn
  • Word and Excel experience essential
  • Have good verbal and written communication skills with an ability to deal with a wide range of both internal and external supporters and other third parties
  • The ability to work on your own and with the minimum of supervision
  • Must be able to work to and achieve deadlines
  • Willing to work some unsocial hours (including weekends) as required for fundraising activities
  • Must be a team player
  • Be willing to undertake and participate in relevant training as required