FREQUENTLY ASKED CARF QUESTIONS
Below are examples of open‐ended questions surveyors may use to gather information on conformance to standards. Notice similar questions are asked in different ways in an effort to determine program consistency/continuity of care.
Surveyors may ask some of the following questions to the person served (clients):
Tell me about your experience (at/with) the (facility/center/program).
Describe for me your experience in the program.
Tell me about your care at (program name).
Tell me about your typical day here at (program name).
What is your usual day like during the week? On the weekend?
Preadmission/admission questions:
Tell me the story about how you came to this facility/program.
Tell me how you came to be here and how you are being helped.
How did you learn about this program?
How did you decide this program was right for you?
Why did you choose this facility for treatment?
Please describe to me the process when you first arrived to the program.
Admission Process:
What was your first day here like?
Tell me about your experience with the team, including involvement in the plan development.
Treatment plan/ inclusion of the Persons Served
Talk about your individual plan of care and goals.
Explain how the goals were determined.
Tell me how you provide input into your plan of care.
How are you included as a member of the team?
How have you been involved in setting your goals?
Give me examples of things you are working on that are important to you.
How do you know that you are making progress as expected?
Tell me how the organization has helped you achieve your goals.
Are you and your family or members of your support system invited to attend any meetings? If so, describe the meetings.
Communication/inclusion/ team and family meetings
How often is your treatment plan of care reviewed with you? and your family?
Describe the review process.
How has the organization helped you with achieving your goals or outcomes?
Are there areas they could address to make your goals more achievable?
Achievement(s) of the Persons Served
To what extent has the organization met your needs, goals, and expectations?
Achievement/satisfaction of the Persons Served
How has the organization assisted you in reaching your goals?
How does the organization take your preferences into account?
What is your overall level of satisfaction or dissatisfaction with the services you have received?
What’s your impression of the care you have been receiving?
Inclusion/Family involvement Persons Served
Tell me about any education materials or activities that you have received.
Tell me about the education you received.
Discharge of the Persons Served
How are you being prepared to go home?
(For person served post discharge) What surprised you the most when you came home from the program?
Is there an area of improvement you would like to share with the organization? Did you have the opportunity to do so?