First Question: True Or False: (15 Grads)

الجامعة الإسلامية – غزة بسم الله الرحمن الرحيم الاسم:

الرقم الجامعي:

كلية التجارة- قسم الإدارة

Business Administration (1)

Final exam 2015\2016

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First question: True or false: (15 grads)

( ) Physical resources include the data and other information used by businesses.
( ) Aggregate output refers to a company's annual production of goods or services.
( )The term organizational stakeholder refers to groups, individuals, and organizations that are directly affected by the practices of an organization.
( )Employees of an organization can be considered an organizational stakeholder.
( )Green washing is the use of advertising to project a green image while adopting environmentally friendly changes.
( )Price gouging occurs when a company sells products below cost.
( )Insider trading occurs when someone uses confidential information to gain from the purchase or sale of stocks.
( )Companies adopting an accommodative stance to social responsibility do as little as possible to solve social or environmental problems and may deny or cover up violations.
( )The failure rate among small businesses has been increasing in recent years.
( )A tariff is a tax on imported products.
( )A strategy is a broad set of organizational plans for implementing the decisions made for achieving organizational goals.
( )Economic indicators help to assess the performance of an economy.
( )Tax increases and decreases are a form of monetary policy.
( )The proactive approach to social responsibility argues that profits should not be spent on social programs.
( )Ethical values vary from person to person.
( )A whistle-blower is an outsider who reports publicly on the wrongdoings of companies.
( )Major innovations are most likely to come from large corporations.
( )Franchisees may be obligated to contribute a percentage of sales to parent corporations.
( )The failure rate among small businesses in Canada has been increasing in recent years.
( )The World Trade Organization (WTO) was created to encourage international trade.
( )Local content laws guarantee that products sold in a country are at least partly made there.
( )Brazil Coffee is an example of an absolute advantage.
( )Contingency planning aims to identify how a company will respond to change.
( )The effectiveness of managers in using time can be affected negatively by frequent phone calls.
( )An organization retrenches by increasing its investment.
( )SWOT analysis is usually conducted to analyze business external environment.
( )A planned economy relies on the private sector to control all or most of the factors of production.
( )The external environment has a significant impact on the success or failure of organizations.
( )There is general agreement among companies that social responsibility must take priority over profits.
( )Standard of living refers to the quantity and quality of goods and services that people can purchase with the currency used in their economic system.

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Second Question: choose the best answer. (25 grads)

1) Which type of manager is responsible for implementing the strategies, policies, and decisions made by top managers?

A) first-line managerB) middle manager

C) supervisory managerD) office manager

E) financial managers

2) Which type of manager spends most of their time working with and supervising the employees who report to them?

A) first-line managersB) information managers

C) top managers D) chief executive officers

E) operations managers

3) What type of skills requires defining problems and selecting the best course of action to take?

A) human relations skills B) production skills

C) conceptual skills D) decision-making skills

E) technical skills

4) Comparing actual performance against standards is an example of which function of the management process?

A) planningB) organizing C) leading

D) controlling E) strategizing

5) Which of the following are responsible for production and quality control?

A) information managers B) human resource managers

C) first-line managers D) operations managers

E) marketing managers

6)Determining what the organization needs to do and how best to get it done requires ____.

A) organizingB) planning

C) controlling D) processing

7) When the finance department aims for a 3 percent increase in return on investment in three years, it is generally classified as a(n) ______.

A) long-term goalB) tactic

C) personnel decision D) intermediate goal

8) The shared experiences, stories, beliefs, and norms that characterize an organization are called ______.

A) human resource management B) its product philosophy

C) its corporate culture D) its mission

9) ______utility is created when a company makes products available where consumers want them.

A) Time B) Place

C) Possession D) Form

10) Personality and attitudes are dimensions of ______.

A) emotional intelligence B) individual differences among employees

C) agreeableness D) emotionality

11) Managers who subscribe to ______believe that people are naturally energetic, growth-oriented, self-motivated, and interested in being productive.

A) scientific management B) Theory X

C) Theory Y D) two-factor theory

12) According to which of the following theorists do job satisfaction and dissatisfaction depend on hygiene and motivation factors?

A) McGregorB) Taylor

C) Maslow D) Herzberg

13) Job rotation is a type of ______program.

A) job redesign B) job enrichment

C) MBO D) goal-setting

14) Which of the following is the ability of a product to satisfy a human want or need?

A) utility B) relative advantage

C) content D) satisfaction E) capacity

15) In which of the following is the customer part of the system during service delivery?

A) a high-contact systemB) a low-contact system

C) a customer system D) a quality system

E) a utility system

16) Which of the following is the amount of a product that a company can produce under normal working conditions ?

A) capacity B) output C) efficiency

D) burden E) performance

17) The sameness of product quality from unit to unit is referred to by which term?

A) utility B) reliabilityC) performance

D) consistencyE) quality control

18) Which term refers to the acquisition of the raw materials a company needs to produce its products?

A) developmentB) purchasing C) goods control

D) quality control E) wholesaling

19) Which of the following refers to the receiving, storing, handling, and counting of all raw materials, partly finished goods, and finished goods?

A) materials handling B) inventory control

C) quality control D) wholesaling

E) distribution control

20) Which of the following is applied globally after the successful Japanese concept of quality circles?

A) supply chain management B) quality improvement team

C) total quality managementD) quality ownership

E) value-added analysis

21) The extent to which people are self-aware is an aspect of which of the following?

A) attitudeB) emotional intelligence

C) negative emotionalityD) social skillsE) empathy

22) Which of the following is the set of expectations held by employees and the organization regarding what the employee will contribute and what he or she will receive?

A) psychological contractB) nondisclosure agreement

C) job satisfactionD) mutual commitment

E) self-expression

23) Which of the following aspects of the psychological contract is provided by the organization?

A) competencyB) effortC) loyalty

D) statusE) talent

24) Which of the following aspects of the psychological contract is provided by the employee?

A) benefitsB) payC) skills

D) securityE) status

25) What is the term for the extent to which a person's contributions and the organization's inducements match?

A) employee equity B) person-job fit

C) psychological contract D) time-motion study

E) team culture

Third question: answer the following: (20 grads)

1)Mention the conditions favoring heavy involvement in international business according to Michel Porter?

2)How Exchange Rates Impact Global Trade?

3)Mention the basic management skills?

4)Mention the types of corporate strategies:

5)Define: marketing, job description and replacement chart?

6)What are the differences between needs and wants?

Fourth question:يجاب عليه من قبل الطلبة الذين لم يتقدموا للامتيحان النصفي فقط: (6 marks)

1) What are the differences between communism and socialism?

2) What are the benefits of a formal code of ethics?