RESUME

Dr. RAJEEV KUMAR

FDDI, Plot No. 1, Sector 31-B, IMT Kheri Sadh,

Nr. Asian paints,Rohtak, 124001, Haryana, India.

Contact:

OBJECTIVES

To excel in the field of teaching with the help of providing consistently improved skills, updated knowledge and performing research activities in the Management discipline.

QUALIFICATIONS

  • PhD (Management) from Kurukshetra University, Kurukshetra, Haryana.
  • UGC- NET qualified with JRF award.
  • MBA (Marketing) From Main campus (IMSAR) of Maharshi Dayanand University Rohtak.
  • B.Ed. from M.D. University, Rohtak
  • B.Sc. from M.D. University, Rohtak.

SUMMARY OF EXPERIENCES

  • Current Position:

Faculty-Retail atSchool of Fashion Merchandise and Retail (from 21/08/2012 to till date)

Footwear Design and Development Institute (FDDI)Ministry of Commerce, GOI.

  • Total Experience: 7 Years.
  • Teaching experience in National Institute of Technology (NIT) Kurukshetra as Assistant Professor
  • Teaching experience in Maharshi Dayanand University, Rohtak.
  • Teaching experience in Kurukshetra University, Kurukshetra.

RESEARCH PAPERSPRESENTED IN CONFERENCE/SEMINAR

  1. Paper titled ‘Innovative Practices in professional education’ presented at national conference on ‘Activity based learning in professional education’ organized by Institute of management studies and research, Maharshi Dayanand university Rohtak, Haryana.
  2. Paper titled ‘BankingSectors Reforms in India’ presented at International seminar on India and China in global economy’ organized by dept. of Economics, Kurukshetra university Kurukshetra and UGC.
  3. Paper titled, ‘Customer Satisfaction and Service quality perception of TBBS’ presented in ‘National Seminar on Strategies for Business Excellence in Global Era’, organized by University School of Management, Kurukshetra University, Kurukshetra (March 21, 2015).

RESEARCH PAPERS PUBLISHED INTERNATIONAL AND NATIONAL JOURNALS

  1. Research paper titled, “Assessment of Customer Satisfaction and Behavioral Intentions in Terms of Customer Service Quality Perception towards Technology- Based Banking Services provided by selected commercial banks operating in India” has been accepted in IIMS journal of Management Sciences, Indian Institute of Management, Shillong.
  2. Paper titled ‘Effectiveness of Advertisements on Consumer Buying Behavior’published in International Journal of Retailing and Marketing (IJRM) January 2013, Volume: 5, Number: 1, Page no.102-111. ISSN No. : 0976-318X.
  3. Paper titled ‘Technology-Based Banking services prevailing in Indian Banking Industry-An overview and recent trends’ published in The International Journal of Singapore Research Journal of Social Science and Management (RJSSM) March-2014, Volume: 03, Number:11, Page No.21-29. ISSN No. : 2251-1571
  4. Paper titled ‘Customer Satisfaction and Service quality perception of Technology based banking services: A study on selected public sector bank in India’ published inInternational Journal Global journal of Management and Business Research: E Marketing 2015, Volume:15, Issue 5, Version 1, Page No. 39-45.ISSN No. : 0975-5853.
  5. Research Paper titled,”Measuring Retail Service Quality In Terms of Customer Perception of Multi-Brand Retail Stores-A Study with Special Reference to Shoppers Stop in India” published in ELK Asia Pacific Journal of Marketing and Retail Management ISSN 2349-2317 (Online); DOI: 10.16962/EAPJMRM/ISSN. 2349-2317/2015; Volume 6, Issue 4 (2015).
  6. Research Paper titled,” Customer Service Quality Perception of Technology Based Banking Services : An Empirical Study on Selected Private Sector Banks Operating In India.” Published in Prajnan: Journal of Social and Management Sciences (National Institute of Bank Management), Volume 44, No. 4, 2015-16, ISSN: 0970-8448.
  7. Research paper titled,” A Proposed Scale of Assessing Mobile App Service Quality (Mappsql)” published in ELK's International Journal of Marketing and Retail Management,Volume 08, No. 1, ISSN Print: 0976-7193(2017). DOI: 10.16962/EAPJMRM/ISSN. 2349-2317/2015.

SEMINAR ATTENDED

  • National seminar attended on the ‘Disaster Management for Sustainable Development’

Organized by department of business administration NIT Kurukshetra and ISDR Mumbai

in 2010.

  • National seminar attended on ‘Strategies for Business Excellence in Global Era’ organized

by University School of Management, Kurukshetra University in 2015.

  • National Seminar attended on ‘IPR awareness Programme’ organized by PHD chamber at

Footwear Design and Development Institute in 2016.

EXPERT LECTURE DELIVERED

  • An expert lecture on Customer Relationship Management delivered in NIT Kurukshetra

for Business skill development Programme (BSDP), organized by NIT Kurukshetra and

MSME Govt. of India, Karnal in 2011.

  • Expert lecture on Communication Skills delivered in ZAD institute of IT and Management

in 2011.

FACULTY DEVELOPMENT PROGRAM

FDP on "Research Methodology and Data Analysis Techniques using SPSS" organized by Institute of Management And Research, Bharati Vidyapeeth University, New Delhi in 2014.

List of SubjectsTaken

  • Marketing Management
  • Sales Management
  • Marketing Research
  • Service Marketing
  • Management Information System
  • Other General management subjects.

Dr. RAJEEV KUMAR