Faculty/Administrative/Service Department / Partnerships
Job Title / Student Enterprise – Student Coordinator
Job Family / Professional Services / Job Level / 2b
Responsible to / Student Enterprise Project Coordinator
Responsible for (Staff) / Student Enterprise Team Assistants
Job Purpose Statement
The post holder will work as part of a team to promote and enhance student enterprise activity at the University of Surrey. He/She will work with the Student Enterprise Coordinator to support the general student enterprise programme managed by Partnerships. This will include: helping to promote the programme by developing links with the student body; increasing student engagement and participation; and working together with student enterprise staff to produce strategies and initiatives to improve the sustainability of student enterprise at Surrey. The successful fulfilment of this role will lead to improved student experience for all students on campus and an increase in entrepreneurial learning and skills development opportunities.
Key Responsibilities This document is not designed to be a list of all tasks undertaken but an outline record of the main responsibilities (5 to 8 maximum)
1. Being the first point of contact for enterprise-minded students who want to use the Enterprise Centre, the Studio or explore other enterprise and funding opportunities.
2. Day-to-day management, organisation and promotion of the Enterprise Centre and Studio.
3. Coordinating the work of the Student Enterprise Team Assistants.
4. Working with and supporting the work of the staff Student Enterprise Team, including assisting with the organisation of enterprise events such as workshops and challenges.
5. Work collaboratively with the university crowdfunding project team to support project creators and maximise the use of the platform.
6. Maintaining good relationships with business mentors, local business contacts and other potential stakeholders.
7. Assisting with promoting the wider Student Enterprise programme across campus and to all faculties.
8. Record keeping and miscellaneous administrative tasks.
N.B. The above list is not exhaustive.
All staff are expected to:
· Positively support equality of opportunity and equity of treatment to colleagues and students in accordance with the University of Surrey Equal Opportunities Policy.· Work to achieve the aims of our Environmental Policy and promote awareness to colleagues and students.
· Follow University/departmental policies and working practices in ensuring that no breaches of information security result from their actions.
· Ensure they are aware of and abide by all relevant University Regulations and Policies relevant to the role.
· Undertake such other duties within the scope of the post as may be requested by your Manager.
· Work supportively with colleagues, operating in a collegiate manner at all times.
Help maintain a safe working environment by:
· Attending training in Health and Safety requirements as necessary, both on appointment and as changes in duties and techniques demand.
· Following local codes of safe working practices and the University of Surrey Health and Safety Policy.
Elements of the Role
This section outlines some of the key elements of the role, which allow this role to be evaluated within the University’s structure. It provides an overview of what is expected from the post holder in the day-to-day operation of the role.
Planning and Organising
· The Student Enterprise Project Coordinator plans the wider student enterprise programme and the Student Coordinator will assume some responsibility for promoting elements of the programme to students. The programme runs over semesters 1 and 2.
· The post holder will be expected to plan the use of, and market to students, the Studio retail space, The Enterprise Centre and The Food Kiosk.
· Plan and organise events to promote the use of the crowdfunding platform, Studio and The Enterprise Centre.
· The post holder will coordinate the work of the student enterprise team assistants to ensure a consistent and timely approach to marketing and promotional activity.
Problem Solving and Decision Making
· The post holder will be expected to develop independent working and decision making skills to ensure that campus enterprise resources of the Studio retail space, The Enterprise Centre and The Food Kiosk are fully utilised, supported by the project coordinator. Impact of poorly managed resources could jeopardise university support for the provision of the space.
· The post holder will be expected to advise and support staff and students using the university crowdfunding platform and help them to resolve any issues arising.
· They will be expected to work with tenants/users of the facilities to resolve issues arising, but can refer unresolved issues to the project coordinator.
· Decisions involving expenditure will need to be referred to the project coordinator.
Continuous Improvement
· The post holder will be expected to review current procedures and suggest changes that improve the service to students, facilitates sustainability and widens enterprise education opportunities. Improvements will require the approval of the project coordinator to ensure they fit within the current programme and budgets before implementation.
Accountability
· The post holder will have weekly meetings with the project coordinator to raise issues and review progress. They will have discretion to manage and develop the centres without supervision with a view to developing student engagement with the initiatives and the wider programme; however decisions involving expenditure will need to be referred to the project coordinator.
· The post holder has primary responsibility for developing and supporting the University of Surrey Crowdfunding platform, liaising closely with the wider team in Alumni and the business school.
Dimensions of the role
· The post holder will work across all faculties to engage with students interested in enterprise and promote opportunities to develop skills and knowledge.
· The post holder will coordinate the work of 2-5 student enterprise assistants.
· The post holder has primary responsibility for supporting the Universities crowdfunding platform and assisting students and staff with developing their projects.
· The post holder will have operational responsibility for running the Enterprise Centre, Studio and the Food Kiosk.
Supplementary Information
· The post holder will have the opportunity to develop initiative, problem solving and decision making skills.
· They should have well developed people skills to enable them to interact confidently with students, and with colleagues at all levels of the organisation and externally.
· The university has provided physical spaces to facilitate various student enterprise activities and encourage the formation of enterprises: Retail in ‘Studio’, Food at The Food Kiosk in Hillside and office space in The Enterprise Centre, and the post holder will be central to ensuring these facilities are promoted, organised and maintained correctly.
· Forming sustainable networks and relationships is a crucial part of building the Student Enterprise Coordinator role, and maintaining the initiative for future years.
· They will work to promote the wider student enterprise programme on campus which will include assisting with organising, and marketing events, signposting and supporting entrepreneurial students at Surrey, and representing the University externally when appropriate.
Person Specification This section describes the sum total of knowledge, experience & competence required by the post holder that is necessary for standard acceptable performance in carrying out this role.
Qualifications and Professional Memberships
Educated to degree level / E
Technical Competencies (Experience and Knowledge) This section contains the level of competency required to carry out the role (please refer to the Competency Framework for clarification where needed and the Job Matching Guidance). / Essential/
Desirable / Level
1-3
Good IT skills, including use of MS Word, Excel, Outlook and Powerpoint / E / 2
Experience of Customer/Client Service and Support / E / 1
Knowledge of business processes / E / 1
Special Requirements: / Essential/
Desirable
Flexibility is required in relation to working times, occasional evening and weekend working may be required / E
Core Competencies This section contains the level of competency required to carry out this role. (Please refer to the competency framework for clarification where needed). n/a (not applicable) should be placed, where the competency is not a requirement of the grade. / Level
1-3
Communication
Adaptability / Flexibility
Customer/Client service and support
Planning and Organising
Continuous Improvement
Problem Solving and Decision Making Skills
Managing and Developing Performance
Creative and Analytical Thinking
Influencing, Persuasion and Negotiation Skills
Strategic Thinking & Leadership / 2
1
2
2
2
2
n/a
2
n/a
n/a
Organisational/Departmental Information & Key Relationships
Background Information
Collaboration is one of the University of Surrey’s major strengths and values. As a result, the University has become a key driver of economic growth with strong collaborative links with other academic institutions, public sector research establishments and major industry partners.
The Advancements and Partnerships team at the University of Surrey has a clear remit to
· manage the strategy for growing institutional resources through advancement, strategic development and partnerships
· oversee Advancement and Alumni Relations, ensuring that strong influential relationships are established and maintained among our alumni community, donors and supporters
· lead engagement with national and regional governments, civic organisations and communities
· lead or play a role in current and future major University projects
The Partnerships Directorate within Advancement and Partnerships is focussed on the growth of our industrial and business partnerships and our civic and regional links, as well as our international business engagement with a focus on innovation and Entrepreneurship.
Within Partnerships the Student Enterprise team aims to provide undergraduate and postgraduate students from all faculties with a range of opportunities to develop enterprise skills, knowledge and capabilities. We do this by providing a mix of experiential based learning opportunities together with support for students who want to start up a business.
Contacts include: Partnerships, Alumni, central services, faculty administration staff. Supplier organisations, speakers, venues and conference centres. External business contacts, mentors and organisations.
Department Structure Chart
Relationships
Internal· Project Coordinator – supervision, information exchange
· Entrepreneur in Residence – information exchange
· Student coordinator and team assistants – informing and promoting opportunities and events
· Business Incubation team
· Central administrative departments
· Faculty staff project support, informing and promoting opportunities and events
External
· Mentor network – networking and linking with students
· External student enterprise and business events – networking and information exchange
· Crowdfunding platform personnel