KEVIN TROTTA 410-274-3722
623 TANTALLON CT. ABINGDON MD 21009
ObjectiveComputer Support Engineer
ExperienceNMCI refresh tech contracted to HP supporting dell /HP laptops and desktop
- For migration of data from Windows XP to 7(Dec 2010 to present)
FIELD ENGINEER LEVEL II Park Place Intl. Inc. 2004-2010 MD/PA/VA
- 24 hour coverage of customers in five state area
- repair and troubleshoot tape Libraries ,servers and storage array
- break fix with 4 hour response
SENIOR FIELD ENGINEER AND SUPPORT FOR CEA 1995-2004 USA
- 24 hour coverage of mid-Atlantic region
- depot repot repair to component level for terminal servers and
- handheld computers and monitors
- assigned engineer for disaster recovery sites
FIELDS SERVICE ENGINEER FOR DATA GENERAL 1989-1993 MD / DC
- associated field engineer for Baltimore Washington metro area
- 24 hour coverage for local hospitals and government sites
- secret security clearance with background check
- four hour break fix for all customer sites
SYSTEM INTERGRATOR FOR PENTA SYSTEMS INTL 1981-1989
- Duties included interface cable, Power supply, circuit card PCB’s configuration for mainframe computers.
- Break fix for legacy computers such as paper tape punch reader and punch –out.
- Installer on customer site and computer shows for USA and Canada.
Education
PATTERSON HIGH SCHOOL, BALTIMORE 1972-1976 Graduate
LINCOLN TECHNICAL INST. 1976-1977 AUTO MECHANICS engines A/C
ESSEX COMMUNITY COLLEGE 1979-80 MATH/CHEMISTRY 20 credits
RETS ELECTRONIC SCHOOL1984-1987 DIGITAL ELECTRONICS
CERTICATES
A+ CERTIFIED COMPTIA 10362763,
DELL certified v7.0 servers
WITH ON THE JOB TRAINING FOR HP/COMPAQ
Tape Library trained at CDS for 3494 IBM tape library
EQUIPMENT
HP/COMPAQ SERVERS AND STORAGE
DELL SERVER AND DISK/TAPE STORAGE
DATA GENERAL AVIION AND ECLIPSE AND MV
STORAGE TEK TAPE LIBRARIES
QUALSTAR TAPE STORAGE
OVERLAND /IBM TAPE STORAGE
IBM 3494 TAPE LIBRARIES TRAINED
EMC FIBER CHANNEL (CLARIION) AND SYMMETRIX SYSTEMS
IBM RS/6000 AND AS400
SOFTWARE
FIMILAR WITH MICROSOFT WINDOWS VISTA/7 & Office
FIMILAR WITH SOLARIS AND UNIX
REMOTE SUPPORT SOFTWARE LOGMEIN
SALES
SUPPORT CUSTOMERS WITH SALES AND PURCHASE AD-HOC
Career Interests
TRAINING FOR SOFTWARE SUPPORT IN UNIX AND SOLARIS
ReferencesMIKE FORSYTH CO-WORKER (PPI) SYRACUSE, NY.315-806-6925
DON BROOKS CO-WORKER (PPI) QUAKERTOWN, PA .267372 2314
GARY KITE CO-WORKER (PPI) New Orleans, LA 601-916-4315
MIKE MORGAN REGIONAL SUPERVISOR Orlando, Fl 407-252-8404