Example Posts: Head of Adult Care Operations; Head of Public Protection; Area Development

ROLE PROFILE

Job family / Leadership / Role profile number and grade / LSL4-1347

Role Purpose:

Example posts: head of adult care operations; head of public protection; area development manager

Factor / Relevant Job Information
Indicative qualifications / Degree in a subject relevant to the role or able to demonstrate equivalent knowledge, skills and experience.
Relevant professional qualification at a post graduate level
QCF level 7 in leadership and management
Project management qualification or able to demonstrate equivalent knowledge, skills and experience
Knowledge, skills and experience / Roles at this level require applied and theoretical knowledge and an ability to devise new approaches from first principles, which is gained through a detailed grasp of involved practices and procedures in relation to the distinct service areas or teams. A thorough and comprehensive combination of both applied and theoretical knowledge is required.

• Expert knowledge in relation to the service areas or teams
• A broad knowledge and understanding of the services impacted by the function
• Proven extensive senior management experience in a related management area
• Experience of working in a political environment
• Substantial understanding of local government and the local and regional context
• Ability to deliver and support successful cultural and organisational change programmes
• Effectively handling challenging & complex situations
• Managing high profile innovative projects
• Significant budget management experience
• An ability to build positive relationships with members, partners and key stakeholders

Accountability for Budget / Roles at this level have an effect/impact on a large element of the overall results of the organisation through the work of the distinct service areas or multiple teams.
The nature of the impact is contributory in advising or facilitating services for use by others in taking action within the service area.
Leads distinct service areas or teams with narrow specialist responsibilities (20+)
Delegated budget lead for own functional area (circa £100,000 to £1 million) but the manager may influence significant expenditure for extraordinary items
Will have some impact on expenditure across council and partner services (up to £850m for council)
County population is around 470K
Problem solving / Roles at this level require thinking/problem solving within broad guidelines/policies and objectives in relation to the service area. The postholder will be required to establish standards and procedures which impact upon the whole service area or team(s).
Make a significant contribution to the development and implementation of corporate and / or service strategies
Support the promotion of the council's interests and the development of the service/function with appropriate government departments and agencies, professional bodies and other local authorities, public or private bodies
Lead the implementation of required corporate change in the service/functional area, across the council and / or partner organisations
In consultation with the leadership team, design, develop and implement solutions within identified areas which serve the council's vision, goals and core values, involving the coordination of council resource across service and functional areas
Maintain the integrity of the service/function and culture of continuous improvement, ensuring increased service/functional capacity across the council.
Ability to make decisions relating to the service/function referring to a senior manager where appropriate.
Nature of contacts / Directly or through nominated line management, direct and oversee all activities of the service ensuring employees achieve the required outputs.
Make a significant contribution to and lead working groups and project teams, likely to be cross service / council / partners or external at a regional or national level.
Provide service direction, expertise, advice and support across the council and to external stakeholders and suppliers
Engage with stakeholders to seek and explore innovative opportunities for collaborative working within and across services, and / or with partners
Liaise with and advise members, corporate directors, directors, heads of service and equivalent levels in external bodies, private sector and partner organisations to advise, discuss and influence.
Establish and lead partnership working with internal / external services / organisations and liaise with national bodies.
Manage relationships with key stakeholders and delivery partners including consultation on complex political / strategic / commercial issues for the specific service area or team.
Liaise with and/or advise senior members of staff regarding service issues, problems and processes.
Deal with people at all levels confidently, sensitively and diplomatically.
Additional duties / Postholders are required (subject to the provisions of the Working Time Regulations) to work the hours that are necessary to do the job, including evening and weekend work and attendance at meetings out of office hours. This includes being on standby or call out to respond to emergency situations.
Behaviours framework / The postholder will have the opportunity in this role to demonstrate all the aspirational behaviours in the framework. Please refer to Behaviours Framework for a full list of the behaviours required.
Skill profile / To be demonstrating level 3 “expert” across all three skill areas of communication & customer service; performance through people; and personal effectiveness.
Health & Safety / To be responsible for managing services in line with the council’s health, safety and welfare policies
Equalities / Wiltshire council is committed to ensuring employees do not discriminate against colleagues, suppliers or third parties at work or harass or victimise others. Incidents of discrimination at work are taken seriously and employees are encouraged to report incidents via their manager or anonymously via the whistleblowing policy.
Authority to work in the UK / All employees must have the legal authority to work in the UK. Non-EU nationals must have the relevant approval to work in the UK from the UK Border Agency. Copies of all documents provided as proof of identity are retained for our records, by providing these proofs the council will treat this as consent.

The aboveprofile is intended to describe the general nature and level of work performed by employees in this role and does not detail a list of all duties and responsibilities. The Council reserves the right to amend this role profile as necessary.

ROLE DESCRIPTION

Role description: / Head of hospitals and integration
Role profile family: / Leadership
Number of posts: / 1
Role profile number and grade: / LSL4-1347
Service/Team: / Hospitals & Integration
Reports to: / Director – Adult Care Operations Continued Support
Job context
To provide a range of social care services to older people and people with a physical disability or impairment. To deliver services to people who need a rapid response to a crisis, need help to maintain their independence where they have complex needs, and to promote preventative services which help people remain well and independent. To ensure that safeguarding procedures are in place to support vulnerable people. To ensure that the Council performs its statutory duty in relation to the provision of Adult Social Care services.
The delivery of adult care is a high profile public service provided by the Council in partnership with the local NHS though contractual and partnership agreement, the Voluntary & Community sector and user-led organisations.
Adult care consists of the following teams:

• Advice & Contact
• MASH
• Reablement
• Ongoing Support
• Hospitals & Integration

Job purpose
Specific duties and responsibilities of the head of service hospitals and integration include:

• Lead the adult care hospital and integration team to manage its performance, to allocate resources, manage risks and provide leadership and inspiration to staff and managers. These activities to be implemented in line with current legislation e.g. The Care Act 2014

• Lead adult care element of the intermediate care team ensuring the effect use of the bed base and timely discharge to onward location

• Lead and be the expert for CHC within the SLT and negotiate with health partners when determining responsibility within relevant legislation and guidance.

• Ensure the highest levels of public satisfaction for the service, to continue to transform the service to meet the aspirations of customers and in accordance with the requirements of the law and external regulation

• Lead role in the Senior Leadership Team (SLT) of the service and to lead and deliver a performance culture to achieve the desired outcomes across the service for customers and external regulators.

• Participate in setting budgets and to manage the deployment of all the resources for operational teams and to take action so that resources are used effectively, efficiently, economically and in a consistent manner, so that service expenditure remains within budget and meets the targets set out within the service and corporate plans.

• Understand performance management information and to ensure that all managers and staff within the service are clear about their role in delivering performance outcomes. To interpret and analyse performance management date and to take action to improve continuously performance within adult care.

• Lead and embed an asset based approach throughout the remit of their role

• Ensure that the service responds appropriately and efficiently to individuals within the acute and community hospitals to facilitate to ensure they are receiving the right level of support on discharge and maximise their independence

• Work in collaboration with acute and community hospitals to deliver zero delayed transfers of care

• Working with partner agencies within health to deliver joined up services that mean customers receive seamless delivery of services. Maximise opportunities for joint working and pushing forward the integration agenda.

• Draft as required for the Director responses to complaints and Members enquiries, policy documents, papers and committee reports.

• Work in collaboration with across service areas within the Council to deliver key priorities identified in the business plan

• Engage with customers, carers and the wider community to inform continuous improvement and delivery of high quality adult care services

Dimensions
Type of budget / Direct / Indirect / Responsibility / Amount / Cost
Staffing budget / Approximately 70 staff / £1.7m
Please describe any national performance standards or statutory/legal responsibilities applicable to this role:

• Business Plan targets

• National Performance targets & Key performance Indicators reportable to CQC & Department of Health.

• ASCOF performance Targets

Key performance indicators within the better care plan

• Departmental performance targets

• Local and national targets in relation to hospital discharge and delivery of intermediate care

Person specification
Specific qualifications, knowledge, and skills required for this role:

• Educated to post graduate degree level or ability to demonstrate equivalent skills
• A professional qualification relevant to Adult Social Care with evidence of learning and development and extensive management experience.
• Substantial experience of working social care with a sound up-to-date knowledge of relevant legislation and guidance in relation to social care law and regulation
• Extensive experience of managing sensitive and complex cases and an ability to develop effective partnerships with external providers
• Knowledge and understanding of commissioning and its role in Adult Social Care Operations.
• Significant experience working on large projects and managing change
• Substantial experience of leading and delivering successful cultural and organisational change programmes both within the function and with impact across the council
• Significant experience of leading effective partnership working across health, social care and the 3rd sector
• An inspiring leader with an open, delegating and empowering style which promotes innovation and local leadership and generates enthusiasm and commitment in line with the organisational behaviour frameworks of the Council
• An ability to build positive relationships with Members, GPs and key stakeholders (including provider managers, 3rd sector and user led organisations, patients, carers, and customers).
• Open to challenge and brings mutual respect, honesty and candour to personal relationships
• Clear presentation skills and ability to communicate and provide highly complex information (orally and in writing) with a wide range of internal and external stakeholders
• A sound understanding of and commitment to the goal of ‘resilient communities’ and the Council’s three priorities to get there: high quality, low cost customer focused services; local, open, honest decision-making; and working together to support Wiltshire’s communities
• Commitment to the goal of strengthening Wiltshire’s communities and an understanding of how local government with other public bodies can do this.

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Supporting information

Driving classification
Occasional driver
A valid UK driving licence is not required. Occasionally may need to travel to different locations in order to undertake the duties of the role.
Regular Driver
Must hold a valid UK driving licence (with no more than 6 penalty points) and have access to either their own car or a pool car in order to undertake the duties of the role,unless other forms of transport are available and viable to perform the role.
Required Driver
Must hold a valid UK driving licence (with no more than 3 penalty points) and will drive a vehicle supplied by the Council in order to undertake the duties of the role.
Employees should refer to the Corporate Driving at Work policy for further information.
Political restriction
This role is politically restricted. The job holder is not permitted to undertake political activity involving standing for election as a member of parliament, as an MEP, as a member of the Scottish or Welsh Parliaments, or be a local councillor. The job holder is furthermore not permitted to canvass on behalf of a political party or a person who is already, or who seeks to be, a candidate. In addition, they may not speak to the public or publish any written or artistic work that could give the impression they are advocating support for a political party.
This role is not politically restricted
Professional fees and related occupational costs
As part of this role, or to support professional development, the job holder is required to be a member of a professional body or association. The job holder is responsible for payment of all professional fees, memberships, registrations or subscriptions and no reimbursement or contribution towards these will be provided by the council
This role does not have any professional or occupational membership requirements
Clearances – Disclosure & Barring Service (DBS)
This role will be engaged in ‘regulated activity’ providing specific services relating to children or vulnerable adults and is subject to a Disclosure from the Disclosure and Barring Service.
This role is exempt from the Rehabilitation of Offenders Act 1974 and will require an Enhanced DBS check before appointment can be confirmed.
This role is exempt from the Rehabilitation of Offenders Act 1974 and will require a Standard DBS check
This role is not subject to a Disclosure from the Disclosure and Barring Service in order to undertake the duties of the role.
Clearances – Baseline Personnel Security Standard (BPSS)
This role requires access to the GCSX network and is subject to a BPSS check
This role is not subject to a BPSS check
Clearances – Non-Police Personnel Vetting (NPPV)
This role requires working in partnership with the police, and/or havingaccess to Police related systems and is subject to a NPPV check at level 2*. (*regular access to police premises and police information, intelligence and financial or operational assets. Occasional access to those deemed ‘secret’).
This role requires working in partnership with the police, and/or havingaccess to Police related systems and is subject to a NPPV check at level 3*(*regular unsupervised access to police premises and/or access to police information and/or information systems and/or hard copy material either on police premises or by remote access up to “secret” level. A level 3 includes a check on you, your spouse/partner, co-residents, and all family members).
This role is not subject to a NPPV check
Safeguarding
For all roles within Children’s Services. Wiltshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and all staff are expected to share this commitment. You will be expected to report any concerns relating to the safeguarding of children, young people or vulnerable adults in accordance with agreed procedures. If your own conduct in relation to the safeguarding of children, young people or vulnerable adults gives cause for concern, the council’s agreed child protection/vulnerable adults protection procedures will be followed.
For all roles within Adult Social Services. Wiltshire Council is committed to safeguarding and promoting the welfare of vulnerable adults and all staff working for the council are expected to share a commitment to this. You will be expected to report any concerns relating to the possible abuse of a vulnerable adult in accordance with the agreed interagency safeguarding adults’ procedures. If your own conduct in relation to the safeguarding of vulnerable adults gives cause for concern, the council’s agreed interagency safeguarding adults’ procedures will be followed, alongside implementation of the council’s disciplinary procedure. The job holder is accountable for their safeguarding of vulnerable adult responsibilities to their line manager.
For all other roles within the council. Wiltshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and all staff are expected to share this commitment. You will be expected to report any concerns relating to the safeguarding of children, young people or vulnerable adults in accordance with agreed procedures. If your own conduct in relation to the safeguarding of children, young people or vulnerable adults gives cause for concern, the council’s agreed child protection/vulnerable adults protection procedures will be followed.

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