Eric McCroryPage 2937.823.2599
Eric L. McCrory
Beavercreek, OH 45431937.823.2599
Operations Management & Support
“Sometimes in the Winds of Change, We Find Our True Direction”
Inspirational Leaderwho tackles the challenge of positioning organizations for growth by aligning strategies with the mission and goals of the company and delivering results. Steps in to spearhead and support business process improvements, optimize productivity, and create strategic plans. Proven performance in reducing costs and driving operational excellence while leveraging partnerships with vendors, customers, and Executive leaders.
Comprehensive background in executing plans, projects, and daily operations and owning shared responsibilities for staff training, development, and care while creating a culture of life-long learning.
Operational Performance Improvement Best Practice Models Employee Training & Engagement
Leadership Snapshot
Adjunct Professor, Business & Administration| Design and deliver courses in advanced business management concepts and organizational development and change for graduate and undergraduate students.
Operations Management | Hands-on manager and critical thinker who delivers significant improvements to business processes, organizational planning, and strategic improvement projects/programs and ensures excellence in execution. Expert in leveraging risk management and experienced managing large claim processing team charged with processing up to $40M/month.
Project Management | Project leader with history of directing projects and enlisting appropriate team members to ensure successful completion. Communicate with vendors and other stakeholders, manage service delivery initiatives, and provide training to successfully meet needs of increased project scope.
Business Management | Strategic leader with strong operational background and expertise directing growth of small business startups for entrepreneurial-based organization. Balance competing priorities, meet aggressive and changing priorities, and provide single point of contact for business development issues.
Service Delivery | Enthusiastic relationship builder with history of effectively collaborates with network of 180 contractors in installation, servicing, and disconnect of Personal Emergency Response Systems (PERS) and health monitoring equipment across 27 states. Excel at executing daily operational priorities, including recruitment, job completion, and resource direction. Manage budgets, personnel, and strategy development to ensure completion of state-level initiatives as part of contract deliverables.
Warehouse/Account Management | Strategic planner with rack record of success in high-stress, fast-paced warehouse environment. Align staff resources with workflow requirements and provide teams with up-to-date operational information. Focus on high quality process execution and swift resolution to issues.
Ministry Oversight | Trusted advisor with multi-level ministry experience and success collaborating with Governing Board to bring yearly budget into greater fiscal responsibility. Assess needs and establish long-term project focused on building community awareness. Background includes operations management of $1.5M state-of-the-art worship center and community family life center.
Career Narrative
INDIANA WESLEYAN UNIVERSITY—Cincinnati/Dayton, OH2006 to Present
Currently on-call as Adjunct Professor / Business & Administration.
J & J LIGHTING—Centerville, OH2017 to Present
Operations Support: Temp to FTE. Hired based upon demonstrated success supporting operations, service delivery, customer service, and job scheduling for this small business with multiple revenue streams.
OFFICE TEAM—Dayton, OH2015to 2017
Project Manager / Operations Support – Contract Assignments: Challenged to meet service delivery and daily operational needs for small, growth-oriented businesses. Ensured vendor communications and project timelines were a priority.
harbaugh ENTREPRENEURIAL ventures—Centerville, OH2014 to 2015
Business Manager: Directed strategic growth by broadening reach and brand recognition for multiple small business startups with entrepreneurial-based organization. Leverage understanding of project planning to launch and maintain each business. Build relationships with various contractors and vendors to ensure organizational priorities are accomplished, including suppliers, web designers, and research sourcing.
VALUED RELATIONSHIPS, INC.—Franklin, OH2013 to 2014
Service Delivery Manager: Hired to bolster operations and provide operational management for a network of field representatives located in 27 states. Recruited employees, completed jobs, and directed resources to ensure deliverables were met.
CENTRAL WAREHOUSE—Vandalia, OH2011 to 2013
Warehouse Manager / Account Manager: Oversaw warehouse team in processing of inbound/outbound freight. Met challenge of timely processing of inventory with reduced manpower.
ASSURANT SPECIALTY PROPERTY, Loss Drafts Department—Springfield, OH2005 to 2011
Operations Manager: Served as Subject Matter Expert (SME) across multiple sites in processes and management of hazard claim processing. Leveraged risk management on behalf of mortgage companies in outsourcing environment and oversaw large claim processing team with average processing of $40M/ month (2009).
RANDALL BEARINGS, INC.—Lima, OH2003 to 2004
Operations Manager: Reported to CEO / CFO and carried out management of daily operations for mid-level bronze machining company. Handled all customer relationship management responsibility, material and production cost management, and smaller IT functions. Played active role in initial ISO 9001:2000 Certification (2004) and meeting needs of 60% growth.
CABLE ROAD ALLIANCE CHURCH—Lima, OH2002 to 2003
Director of Administration & Worship: Worked with Governing Board of multi-level ministry to establish budget line item management, accountability, and fiscal health. Operational oversight included scheduling, maintenance and programming for multimillion-dollar state-of-the-art worship center and community family life center. Introduced PR and advertising.
PRIOR ROLES INCLUDE:Management of inbound call center in provision of sales/order entry, customer care/service, order follow-up, and technical support for $28M year world-wide plastic and safety distributor and rapidly growing e-commerce site as Customer Contact Center Manager (US Plastic Corporation). Oversaw daily functions within call center servicing MSN and Dell, supervised 3 full-time technical trainers, and work of more than 600 agents as Operations Manager / Training Manager, Call Center (Sykes Enterprises, Inc.)
Education
MBA, Global Business Focus, 2005 – Taylor University, Fort Wayne, IN
Bachelor of Arts, Religion / Music – Kentucky Mountain Bible College, Vancleve, KY