Electronic Prescription Service

EPS 2 Project Team at GEM CSU

•Kirsty Tite – 0116 295 1148

•Katie Burrows – 0116 295 1413

•Birju Vaja – 0116 295 1148

•Hayley Freestone – 0116 295 1168

•E-Mail –

We regularly send out information to Pharmacists by email if we do not have your email address please send it to and we will ensure you are added to the circulation list. The LPC also send the information out on our behalf.

Using the Prescription Tracker

Use the link below to check the whereabouts of a script in the EPS2 process. This should be done before you contact a surgery to find out the location of a script.

Prescription Tracker Link:

If this link doesn’t work, then you will need to contact your system supplier for them to update your system

For information on how to use the tracker click here 1

Go Live Plan

Please see the table below which shows the upcoming practices going Live with EPS R2

Dr Choudhry Alwaqas Medical Practice / 19/05/2015
Dr Neuberg Parkview Surgery / 20/05/2015
Dr Wood St Elizabeth Medical Centre / 26/05/2015
Dr Heap Belton Surgery ( D ) / 27/05/2015
Dr Lennox St Matthews Medical Centre / 28/05/2015
Dr Cracknell Maples Family Practice / 02/06/2015
Dr Cooper Glenfield Surgery / 03/06/2015
Dr Aram Counthesthorpe HC ( D ) / 10/06/2015
Dr Stack Ibstock Surgery ( D ) / 17/06/2015
Dr Gravestock Measham Medical Unit ( D ) / 23/06/2015
Dr Ker Overton Surgery ( D ) / 01/07/2015
Dr Rothwell Old School Surgery ( D ) / 07/07/2015
Dr Jeffries Beckley Orchard MC ( D ) / 09/07/2015
Dr B Singh Dishley Grange Medical Centre ( D ) / 22/07/2015
Dr Jones Burbage Surgery ( D ) / 19/08/2015
Dr Sharp South Wigston Health Centre / 20/08/2015
Dr Dalby Croft Medical Centre / 25/08/2015
Dr Jameson Central Surgery / 26/08/2015
Dr Williams Kibworth Health Centre ( D ) / 27/08/2015

For a full list of EPS Release 2 live practices across LLR please click here (Document A)

We are keen to make sure all pharmacies that have upgraded for EPS R2 are ready to receive scripts. It is important that pharmacies are fully trained and prepared if they have upgraded because they appear on the pharmacy list on the GP practice systems. Your pharmacies could potentially receive EPS R2 scripts from any enabled GP practice in the country.

You will be invited to attend a pre go live meeting at your local practice before the go live. Even if you are processing a number of scripts please try and attend as local arrangements can be agreed to make the process better. If you are unable to attend a meeting please let your GEM contact know.

Practices will NOT contact pharmacies before they send them scripts via EPS R2.

Please note: Our Local Guidance states that pharmacies should start to collect nominations from patients no earlier than 8 weeks before their practice goes live. Ensure that you are aware which surgeries in your area are ‘live’ or planning to ‘go live’ and sign up any patients you have at those practices and input the data into the system. This is very important as a lack of nominations may result in ‘go lives’ being delayed.

Click here for the National Nomination Guidance (B) and the Local Appendices (C).

Smartcard Requests, Issues or Queries

•RA Team at Leicestershire Health Informatics – 0116 295 3500, Option 6 then Option 1

•E-Mail –

Dispensing Tokens - Order ASAP

You can now order your Dispensing Tokens for EPS release 2 from Leicestershire Health Informatics Service.

If you have upgraded your pharmacy system for EPS Release 2 you should order your Dispensing Tokens as soon as possible.

Follow the instructions at the bottom of the attached order form to order your Dispensing Tokens, this form needs to be FAXED or EMAILED to Leicestershire HIS.

Please note there will be a two week turnaround when ordering dispensing tokens.

Click here to download your dispensing token order form (D).

Ordering Dispensing Tokens

•Support Services at Leicestershire Health Informatics – 0116 295 2185

•E-Mail –

Electronic Submission of Reimbursement Endorsements

EPS2 will allow dispensers’ to electronically submit endorsement messages to the reimbursement agency for dispensed electronic prescriptions.

Pharmacists don’t have to wait until the end of the month to submit claims. Claims can be made as and when electronically.

Signed Tokens should be returned to the PPD at the month end, they do not need to be sorted.

Click here for HSCIC Guidance (E)

Business Continuity

In the event of any issues with receiving scripts, pharmacies should:-

  1. Call practices to inform them of the issues and advise them to send FP10 prescriptions for acute prescriptions until the issues are resolved. Repeat prescriptions can be sent by the practices as usual.
  2. Once the issues are resolved contact the practice to update them.
  3. Not dispense from prescription tokens provided by practices.

It is your responsibility to communicate with the practices.

Register to receive text or email alerts for affecting your connection to the Spine, EPS, PDS etc.

You will receive an alert when the system is unavailable and again when normal service is resumed and you will need to inform the practice that they can send acute prescriptions electronically again.

IT Trouble Shooting Guide

This document helps you to ascertain the issue and provides information on what you need to do.Click here (F)

For More Information Please Refer To The HSCIC Website