Emmaus Oxford

Job Description

Job Title: / Van Driver
Reports To: / Secondhand Superstore Coordinator
Location(s): / Primarily Oxfordshire

Job Purpose

1. Driving company vehicles regularly and on a daily basis. This includes picking up and returning Companions (our ex-homeless residents) in a 16 passenger mini-bus, and driving a Luton furniture van.

2. Planning of the collection and delivery of furniture, and supervision and coordination of companions and volunteers, to provide excellent customer service at minimum cost; training, development, and support of Companions and volunteers, to enable them to perform effectively, to achieve personal development and meet organisational requirements.

Responsibilities

General Responsibilities

  • Driving company vehicles in order to deliver and collect furniture and people.
  • Contribute to the growth of revenue and maximisation of profit from effective and customer focused operations
  • Coordinate, supervise and train volunteers and Companions to ensure high quality customer service when interacting with the public
  • Ensure driving, collection and delivery services are administered effectively and comply with the law at all times
  • Develop and foster a team environment based on respect and mutual support to achieve the team goals
  • Lead and teach team work by example

Specific Responsibilities

  • In conjunction with the Secondhand Superstore Coordinator, plan and implement logistic processes for:
  • Fleet operation including systems and process for scheduling to maximise customer service and reduce running cots
  • Documented training system to cover all tasks, risks, health and safety for all jobs associated with the collection delivery and movement of goods.
  • Increasing the quality and quantity of donated items to realise the highest profit
  • Increasing our customer loyalty and attracting new customers
  • Coordinate and supervise the team of volunteers and Companions who are involved any day in collection and delivery.
  • Induct and train drivers, driver’s assistants, and other team members into the collection and delivery team.
  • Drive organisation vehicles to achieve our business purposes, including
  • collecting and returning Companions each day
  • collecting donated goods
  • delivering purchased items
  • transporting goods to and from the different sites
  • disposing of items at landfill
  • Manoeuvre, lift and carry furniture and domestic goods to and from vehicles, in and out of buildings,and up and down stairs. Also supervise and work with others doing this.
  • Responsible for Health & Safety for all activities associated with loading, unloading, driving, and manoeuvring of vehicles including use of tail lift, driving skills, movement of goods within organisation’s premises and at customer premises, and ensuring all members of the vehicle team take their responsibility for Health & Safety seriously
  • Maintain fleet security; account for and maintain fleet tools and equipment; conduct daily and weekly vehicle maintenance checks; maintain fleet appearance and cleanliness
  • Coordinate fleet maintenance
  • Undertake other driving duties as required
  • Support the learning, skills development, and engagement in work activities of Companions
  • Provide relief support in other operations as required.
  • Any other duties as required by the Secondhand Superstore Coordinator including additional duties and responsibilities to cover for holidays and absences.

Working Conditions

Emmaus Oxfordcurrently runs its business operations six days a week, Monday to Saturday and provides 24 hour, 7 day/week support to the Community (where the Companions live). Days and hours of work will be agreed with the line manager as is appropriate with your role and responsibilities and to fit into a 37 hour week.Times of work will probably fall between 8.45 and 5.30. Monday to Saturday. The role does not currently involve working on Sundays although it is possible this may become necessary some time after June 2014.

Emmaus works with vulnerable people. Employees and volunteers must observe the proper demarcation and professional boundaries while performing their role. All roles within Emmaus Oxford are subject to enhanced DBS checks.

Employees must always act in a way which will maintain the good reputation of Emmaus Oxford, upholding the policies and procedures of Emmaus and striving to preserve good working relationships with employees, volunteers, Companions and trustees. Employees are obliged to keep the appropriate and key personnel well informed of significant matters relating to the Community and Secondhand Superstore.

All employees must develop and maintain a positive and involved relationship with the Emmaus movement at local, regional, national and international levels.

In Emmaus volunteers are an important resource and make a vital contribution to Emmaus’ aim to take action to help disadvantaged people. Emmaus therefore encourages, develops and supports volunteer involvement in its work.

Work is conducted in an environmentally aware manner with the aim of ensuring all resources are utilised effectively and efficiently. Sound ‘value for money’ principles are necessary in undertaking purchasing or supply of goods and services.

Physical Requirements

It is essential for you to be able to drive to carry out your role and this is a large part of your role. If you lose your licence or are otherwise unable to fulfil your responsibilities to our satisfaction, your employment may be terminated without notice.

This position requires the ability to lift and move large furniture up and down stairs, into and out of vehicles and buildings.

Approved By: / Eddie Blaze General Manager
Date Approved: / 24 March 2014
Person Specification
Job Title: Vandriver.
Essential / Desirable
Experience
  • Delivery driver
  • Team building, supervision
  • Training and development of others
  • Customer service
/
  • Scheduling rotas
  • Fleet maintenance
  • Recycling or second-hand retail experience
  • Stock management
  • Working with vulnerable people or people with challenging behaviour

Knowledge and Commitment
  • Map reading
  • Customer service focus
  • Demonstration of a belief in, and the ability to adopt and work within, the Emmaus principles
/
  • Homelessness issues

Education / Professional Certification
  • Valid Driver’s Licence with at least 2 years driving experience, including authorisation to drive a 16 Passenger Mini Bus and a Luton delivery van. (This probably means that your license must either be pre 1997 with a D1(101) permission, or post 1997 with D1 permission but please check your legal entitlement to drive these vehicles as a paid employee prior to application).
/
  • Customer Care; Dealing with Difficult Customers
  • Health and Safety
  • Fire Marshall
  • Certified First Aider
  • Relevant NVQ Level 2

Skills
  • Ability to drive Luton delivery van and or a mini bus.
  • Effective verbal communication
  • Effective listening
  • Ability to stay calm and cope under pressure
  • Ability to delegate
  • Effective administration, organization and time management
/
  • Proficient use of email and internet
  • MiDAS training

Personal Characteristics
  • A belief in the potential of each individual and an understanding of the importance of community in helping an individual to achieve their potential
  • Over 25 (for driving insurance purposes)
  • Non-judgemental
  • Effective team member, with the ability to lead, work and delegate
  • Ability to engage others support
  • Enthusiastic
  • Commitment to environmental sustainability and social development
  • Commitment to demonstrate the values of Emmaus Oxford: compassion, respect, value each individual, integrity, work to the best of our abilities, and solidarity
  • Able to work with range of people without prejudice
  • Self motivated

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