Email # 1 Announcing the Portal to Patients

Medfusion Practice Email Bundle

This set of emails is designed to help your practice promote the capabilities of your website and portal solution to your patient base. Use the emails that are most relevant to your solution and most match your goals to drive utilization.

Email # 1 announcing the portal to patients

Subject: <Practice name> announces a new convenient way to communicate with us!

Body:

Dear <Patient>:

<Practice name> is thrilled to announce that we have launched a new solution that enables you to communicate with us more quickly, easily, and on your schedule. This new solution is a secure patient portal that delivers self-service capabilities for you to manage your healthcare at your fingertips.

Some of the things you can accomplish with this new solution include:(delete those that do not apply)

Fill out pre-registration paperwork
Request appointments
Request prescription renewals
Pay your bill online
Manage your personal health record
Ask a doctor/nurse/biller your questions
“See” your doctor virtually with “virtual office visits”

In addition, we can communicate with you securely via email and the portal for things like:

Appointment reminders(delete those that do not apply)
Lab results
Other important practice or healthcare information (new practice hours, flu vaccines, etc)

It’s quick and easy to sign up: just log on to and click on the <Patient Login> button to create your securepersonal account.

We look forward to providing you with this enhanced level of service!

Regards,

<Practice name> Staff

(or sign from doctor, etc)

Email #2 announcing the portal to patients

Subject: <Practice name> invites you to schedule your next appointment – without even picking up the phone!

Body:

Dear <Patient>:

At <Practice name> we know your time is valuable. How can you fit managing your healthcare into your everyday life? Scheduling appointments, renewing prescriptions, following up on lab tests … it can be a lot of work and take a lot of time.

We get it. And we want to help.

That’s why we are so excited about our new solution designed to help you manage your healthcare and communicate with us more quickly, easily, and on your schedule. This new solution is a secure patient portal that delivers self-service capabilities for you to manage your healthcare at your fingertips.

Some of the things you can accomplish with this new solution include:(delete those that do not apply)

Fill out pre-registration paperwork
Request appointments
Request prescription renewals
Pay your bill online
Manage your personal health record
Ask a doctor/nurse/biller your questions
“See” your doctor virtually with “virtual office visits”

In addition, we can communicate with you securely via email and the portal for things like:

Appointment reminders(delete those that do not apply)
Lab results
Other important practice or healthcare information (new practice hours, flu vaccines, etc)

It’s quick and easy to sign up: just log on to and click on the <Patient Login> button to create your securepersonal account.

We look forward to providing you with this enhanced level of service!

Regards,

<Practice name> Staff

(or sign from doctor, etc)

Email #1 reminding patients to register for portal

Subject: Now is a great time to create an account at <Practice name>’s secure patient portal!

Body:

Dear <Patient>:

A few weeks ago we emailed you announcing the launch of our new secure patient portal. This is the “place to go” when you need to conveniently and securely communicate with this practice. It’s easy, it’s fast, it’s secure … simply put it’s healthcare designed for your busy life.

So why haven’t you registered?

Log on now to and click on the <Patient Login> button to create your securepersonal account. From there, you can:

Fill out paperwork,(customize to your solution)
Request appointments,
Request prescription renewals, even
Pay your bill online!

Our goal is to provide you with the highest level of service possible. Reap the benefits immediately by creating your account today!

Regards,

<Practice name> Staff

(or sign from doctor, etc)

Email #2 reminding patients to register for portal

Subject: At <Practice name> we would love to hear from you!

Body:

Dear <Patient>:

Here at <Practice name> we want to hear from our patients. So much so that we have invested in new technologies to make communication fast, easy, and secure.

You may have seen our last email announcing the launch of our new secure patient portal. This is the “place to go” when you need to conveniently and securely communicate with this practice. It’s easy, it’s fast, it’s secure … simply put it’s healthcare designed for your busy life.

So why haven’t you registered?

Log on now to and click on the <Patient Login> button to create your securepersonal account. From there, you can:

Fill out paperwork,(customize to your solution)
Request appointments,
Request prescription renewals, even
Pay your bill online!

Our goal is to provide you with the highest level of service possible. Let’s get in touch immediately - create your account today!

Regards,

<Practice name> Staff

(or sign from doctor, etc)

Email announcing your new website

Subject: <Practice name> is now online … point, click, and check out our new website!

Body:

Dear <Patient>:

<Practice name> is very excited to announce the launch of our new website: This interactive, informational tool has been designed to provide our patients with the most recent information about our practice and services, including:

Office locations and hours

Physician and staff biographies

Services provided

Insurance information

Patient education

Health and wellness information

News

… and more

Our new website is your one-stop-shop for anything you need to know about <Practice name>. Log on today to check it out!

Regards,

<Practice name> Staff

(or sign from doctor, etc)

Email announcing availability of pre-registration

Subject: No need to arrive at <Practice name> early to fill out paperwork – do it online before your next appointment!

Body:

Dear <Patient>:

As you know, <Practice name> recently launched a new secure patient portal to make it quick, easy, and convenient for you to securely manage your healthcare and interact with your providers online. The latest addition to this friendly but valuable service is Patient Pre-registration and Health History.

This new capability allows you to complete your pre-registration and health history paperwork online prior to your appointment at the office. No more arriving early to spend the time in the waiting room – instead fill out the forms securely and confidentially from the comfort of your own home or office.

But you have to be a member of the <Practice name> portal to take advantage of this benefit, so sign up now.

Simply log on to and click on the <Patient Login> button to create your secure personal account and begin using this convenient new feature.

Regards,

<Practice name> Staff

(or sign from doctor, etc)

Email announcing availability of appointment requests

Subject: Don’t wait on hold to schedule your next appointment with <Practice name> – it’s fast and easy online!

Body:

Dear <Patient>:

This new capability allows you to request your next appointment date and time securely through the portal – no more waiting on hold during busy office hours. Choose your provider, time frame, and preferred appointment time on line, and we will respond with an appointment that meets your requirements. (enter specific rules around response policies here)

If you do not currently have an account created on the <Practice name> portal, do so now to take advantage of this great new benefit.

Simply log on to and click on the <Patient Login> button to create your secure personal account and begin using this convenient new feature.

Regards,

<Practice name> Staff

(or sign from doctor, etc)

Email announcing availability of personal health record

Subject: Take control of your personal health management with <Practice name>’s personal health record

Body:

Dear <Patient>:

Your Personal Health Record is your self-maintained, secure medical history. With this new capability from <Practice name>, you can create and maintain your own medical record. Use it to store your medical history, immunization records, and other critical information. It even contains the ability to record an ongoing medical journal, all in a secure environment.

If you do not currently have an account created on the <Practice name> portal, do so now to take advantage of this great new benefit.

Simply log on to and click on the <Patient Login> button to create your secure personal account and begin using this convenient new feature.

Regards,

<Practice name> Staff

(or sign from doctor, etc)

Email announcing availability of prescription renewal requests

Subject: New! Securely request your prescription renewals online at

Body:

Dear <Patient>:

This new capability enables you to log on to our secure portal to request a refill of your prescription. We will review your request, and upon approval will send the refill order directly to your pharmacy of choice. The entire process takes place securely and confidentially online, eliminating the need for you to call the practice.

But you have to be a member of the <Practice name> portal to take advantage of this benefit, so sign up now.

Simply log on to and click on the <Patient Login> button to create your secure personal account and begin using this convenient new feature.

Regards,

<Practice name> Staff

(or sign from doctor, etc)

Email announcing availability of “Ask a Nurse” (replace with “staff” or “doc” or “biller” as appropriate)

Subject: Got a question? Ask a <Practice name> nurse!

Body:

Dear <Patient>:

Until now, if you had a general question for a nurse you had to place the phone call, leave a message, and wait for a response. With so many demands on a nurse’s time, the answer you were waiting for may have been delayed.

With our new “Ask a Nurse” capability, you can now replace those phone calls with HIPAA-compliant, secure communication via the portal. Simply log on, ask your question, and one of our nurses will respond via the portal. Log back in to retrieve your response – on your own time and per your schedule.

But you have to be a member of the <Practice name> portal to take advantage of this benefit, so sign up now.

Simply log on to and click on the <Patient Login> button to create your secure personal account and begin using this convenient new feature.

Regards,

<Practice name> Staff

(or sign from doctor, etc)

Email announcing availability of enhanced messaging

Subject: Stay up to date with all the latest practice news from <Practice name>

Body:

Dear <Patient>:

With <Practice name>’s enhanced messaging capabilities, you can receive secure communications through our portal as well as via email. The types of messages you can now take advantage of include appointment reminders, lab results, practice newsletters, and other practice updates like weather delays and vaccine notifications.

If you do not currently have an account created on the <Practice name> portal, do so now to take advantage of this great new benefit.

Simply log on to and click on the <Patient Login> button to create your secure personal account and begin using this convenient new feature.

Regards,

<Practice name> Staff

(or sign from doctor, etc)

Email announcing availability of online bill pay

Subject: Save a stamp – pay your <Practice name> bill online!

Body:

Dear <Patient>:

Paying bills online has become the fastest and most convenient way to manage your expenses … so why shouldn’t you be able to pay your healthcare bills online as well? Now you can, with <Practice name>’s online bill payment capabilities. Just log on to our secure portal to pay your balance by credit card.

But you have to be a member of the <Practice name> portal to take advantage of this benefit, so sign up now.

Simply log on to and click on the <Patient Login> button to create your secure personal account and begin using this convenient new feature.

Regards,

<Practice name> Staff

(or sign from doctor, etc)

Email announcing availability of Virtual Office Visits™

Subject: See your doctor without leaving your house with <Practice name>’s Virtual Office Visits

Body:

Dear <Patient>:

Because you are an established patient with <Practice name>, we want to provide you with a convenient and cost-effective option to obtain treatment for minor issues. Virtual Office Visits provide the opportunity for you to have a medical consultation conducted online by your physician using secure technology.
You complete a thorough patient history form focused on your symptoms, which your physician reviews before choosing a treatment plan. Your physician will securely communicate next steps in treatment.

(enter information regarding insurance reimbursement if applicable)
If you do not currently have an account created on the <Practice name> portal, do so now to take advantage of this great new benefit.

Simply log on to and click on the <Patient Login> button to create your secure personal account and begin using this convenient new feature.

Regards,

<Practice name> Staff

(or sign from doctor, etc)

Email announcing availability of lab results reporting (part of enhanced messaging)

Subject: New! Obtain your lab results rapidly and securely from <Practice name>

Body:

Dear <Patient>:

With this exciting new technology, you can now securely retrieve your lab results online via the portal. No longer will you have wait for your results in the mail. Simply log on to the portal with your unique login and password, and your “Messages” in box will notify you of your waiting results.

But you have to be a member of the <Practice name> portal to take advantage of this benefit, so sign up now.

Simply log on to and click on the <Patient Login> button to create your secure personal account and begin using this convenient new feature.

Regards,

<Practice name> Staff

(or sign from doctor, etc)