Electronic Set Feature Guide
Contents
Before You Begin
Receiving A Call
Placing A Call: (With Handset On-Hook)
Volume Control
Hold
Automatic Hold
Listen On Hold
Call Transfer
Three Way Calling Conference
Consultation Hold
Automatic Dialing
Call Forwarding
Call Park
Call Pickup
Call Waiting
Conference Calling
Group Intercom
Make Set Busy
Message Waiting
Privacy Release
Ring Again
Speed Calling
Before You Begin
Become familiar with some terms you will be seeing throughout this feature guide:
Special Dial Tone
Three beep tones followed by steady dial tone – lets you know that you can proceed with feature activation.
Confirmation Tone
Three short bursts of tone followed by silence – lets you know that you have successfully activated a feature.
Receiving A Call
Instructions:
You hear ringing. DN Diamond Indicator flashes slowly.
Press DN key. (Display: calling number)
Lift handset and answer the call. DN Diamond Indicator turns on.
Placing A Call: (With Handset On-Hook)
Instructions:
Press DN key.
Associated Diamond Indicator turns on.
You hear dial tone through speaker.
Volume Control
Increase or decrease the loudness of ring.
To Activate:
While phone is ringing, press VOL UP or VOL DOWN key.
When desired volume is reached, press VOL UP and VOL DOWN keys simultaneously to lock in volume level.
Hold
Hold an existing call.
To Activate:
Press HOLD key. DN Diamond Indicator for existing call flashes. Call is held.
To Return ToHeld Call:
Press DN key next to flashing Diamond Indicator.
Automatic Hold
Automatically hold an existing call in order to place or receive another call. You are able to move back and forth between the two calls.
To PlaceAnother Call:
Press and idle DN key.
This Diamond Indicator turns on steadily.
DN Diamond Indicator of original call flashes.
You hear dial tone.
Dial the number.
When the call is completed, press DN key next to flashing Diamond Indicator to return to held call.
To AnswerAnother Call:
You hear a short buzz through the speaker.
Press DN key next to flashing Diamond Indicator.
Diamond Indicator turns on steadily.
You are connected to the second call.
Original call is held; its LCS flashes quickly.
When second call is completed, press DN key next to flashing Diamond Indicator to return to held call.
Listen On Hold
When put on hold by another person, you may hang up and listen through the loudspeaker for the other person to reestablish the call, and then reaccess the call.
To Activate:
Press HOLD key after you're placed on hold.
DN Diamond Indicator flashes quickly.
Hang up.
Press DN key next to flashing Diamond Indicator.
Diamond Indicator turns on steadily.
When you hear other person's voice through speaker, lift handset and continue conversation.
Call Transfer
Send a call to another phone or to the attendant.
To Activate:
Press TRANSFER or CONF3 or 3WC key.
DN Diamond Indicator flashes.
TRANSFER Diamond Indicator turns on steadily.
You hear special dial tone.
Dial number to which call will be transferred. You hear ringing.*
Press TRANSFER key then RLS key.
Both Diamond Indicators turn off.
Three Way Calling Conference
Add a third person to your call.
To activate:
Press TRANSFER, CONF3, or 3WC key.
TRANSFER Diamond Indicator turns on steadily.
You hear special dial tone.
Dial number. You hear ringing.
When third party answers, you are able to speak privately.
Press TRANSFER key to connect all three parties.
TRANSFER Diamond Indicator turns off. DN Diamond Indicator turns on.
Press RLS key if you want to exit the conference. The other two parties remain connected only if one party is still on campus.
Consultation Hold
Place a call on hold while you speak privately to another party. You do not have to use a second line.
To Activate:
Press TRANSFER, CONF3 or 3WC key.
TRANSFER Diamond Indicator turns on.
DN Diamond Indicator flashes quickly.
You hear special dial tone. (See Note 1)
Dial new number.
You hear ringing. When party answers, you can speak privately. (See Note 2)
To return to original party, press DN key next to flashing Diamond Indicator.
Note 1: You can move back and forth between the two calls by alternately pressing the flashing DN key and the TRANSFER or CONF3 key.
Note 2: *To return to original call of number is busy or does not answer.
Press RLS key.
Press DN key next to flashing Diamond Indicator. DN Diamond Indicator turns on steadily.
Automatic Dialing
Program one frequently called number that will be automatically dialed when you press a single key.
To Program:
Without lifting handset, press AUTO DIAL key.
AUTO DIAL Diamond Indicator flashes quickly.
Dial the number you want to program.
Press AUTO DIAL key again. Diamond Indicator turns off.
To Activate:
Press any idle DN. DN Diamond Indicator turns on. You hear dial tone.
Press AUTO DIAL key. You hear ringing. Lift handset.
Call Forwarding
Temporarily send your incoming calls to another phone or to the attendant.
To Activate:
Without lifting the handset, press CALL FWD key.
CALL FWD Diamond Indicator flashes.
Dial number to which calls will be forwarded.
Press CALL FWD key again. CALL FWD Diamond Indicator turns on.
To Cancel:
Press CALL FWD key.
CALL FWD Diamond Indicator turns off.
To Reactivate tothe SameNumber:
Press CALL FWD key twice.
CALL FWD Diamond Indicator flashes momentarily then turns on steadily.
Call Park
Hold a call against a DN on your set, and then reconnect to it from any phone within your system.
To Activate:
Press CALL PARK key.
CALL PARK Diamond Indicator turns on. You hear conformation tone.
CALL PARK and DN Diamond Indicators turn off.
To Reconnect:
Lift handset of any phone in your system.
Activate Call Park. You hear special dial tone.
Dial number against which call is parked. You are connected to the call.
Call Pickup
Answer a ringing phone within your designated pickup group without knowing the number or leaving your desk.
To Activate:
Press any idle DN key and lift the handset.
DN Diamond Indicator turns on. You hear dial tone.
Press CALL PICKUP key. You are connected to the call.
Call Waiting
Alerts you while you are on a call that another call is waiting. You hear a call waiting tone; the second caller hears ringing. You are able you hold the first call and answer the second call.
To HoldFirst Call:
Press CALL WAITING key.
CALL WAITING Diamond Indicator turns on.
DN Diamond Indicator flashes quickly. First call is automatically held.
You are connected to the waiting call
To Reconnectto First Call:
Press DN key next to flashing Diamond Indicator.
Second call is automatically held.
You can continue to alternate between the two calls.
To DisconnectFrom EitherCall:
Press RLS key while connected to that call.
Conference Calling
Arrange conference calls from your phone for a specified number of people and yourself.
To Add MorePeople to a Call:
Press CONF key.
You hear special dial tone.
CONF Diamond Indicator turns on.
DN LDC flashes, indicating first call is held.
Dial number of person to be included in conference.
You hear ringing. When person answers, you can speak privately.
Press CONF again to include this person in the conference. All parties are connected.
Note: If you call a number that is busy or does not answer, press RLS key; then press DN key to the flashing Diamond Indicator to return to the conference.
Group Intercom
Use abbreviated dialing to call another person in you intercom group.
To Activate:
Press I/C GROUP key.
I/C GROUP Diamond Indicator turns on.
You hear dial tone through the speaker.
Dial the code assigned to the phone you want to reach.
You hear ringing through the speaker.
Lift handset.
To Answer:
You hear ringing.
I/C GROUP Diamond Indicator flashes.
Press I/C GROUP key.
Diamond Indicator turns on. You can hear the caller through the speaker.
Lift handset to have a two-way conversation.
Make Set Busy
Temporarily make your phone appear busy to incoming calls, with the exception of Intercom calls and Private Business line calls.
To Activate:
Press MAKE BUSY key once.
MAKE BUSY Diamond Indicator turns on.
To Deactivate:
Press MAKE BUSY key.
MAKE BUSY Diamond Indicator turns off.
Message Waiting
Provides an indication at your phone that you have a voicemail message.To Retrieve aMessage:
Your MESSAGE WAITING Diamond Indicator is on.
Lift handset. You hear dial tone. DN Diamond Indicator turns on.
Dial request retrieve code #71. You hear ringing.
When voicemail answers, retrieve messages.
Privacy Release
Allows others who share your DN in a single call arrangement to join your call.
To Activate:
Press PRIV RLS key.
DN Diamond Indicator flashes quickly. (AllDiamond Indicators associated with that DN on other phones would also flash.
Ask a person who shares your DN to join the call.
That person presses DN key next to flashing Diamond Indicator and lifts handset. (All Diamond Indicators associated with the DN turn on steadily.)
Repeat process to add more people to call.
Ring Again
Allows the system to notify you when a previously busy line becomes free androutes the call for you automatically.
To Activate:
Press RING AGAIN key when you hear busy tone.
RING AGAIN Diamond Indicator turns on.
Replace handset. (You can continue to make or receive calls).
When called station becomes free, you hear a single burst of tone through the speaker.
RING AGAIN Diamond Indicator flashes.
Press any idle DN key and lift handset. DN Diamond Indicator turns on. You hear dial tone.
Press RING AGAIN key.
RING AGAIN Diamond Indicator turns off. You hear ringing as call is routed.
Note: Respond quickly to RING AGAIN notification. Otherwise, the call will be canceled within a short period of time.
To Cancel:
Press RING AGAIN key.
RING AGAIN Diamond Indicator turns off.
Speed Calling
Use one or two digit codes to dial frequently called numbers.
To Program:
Without lifting handset, press SPEED CALL key.
SPEED CALL Diamond Indicator flashes.
Dial the one or two digit code, the telephone number, and #.
Press SPEED CALL key again.
Diamond Indicator turns off.
To Change:
Use programming procedure above. New number will be programmed over existing number.
To Delete:
Without lifting handset, press SPEED CALL key.
SPEED CALL Diamond Indicator flashes.
Dial one or two digit code and #.
Press SPEED CALL key again.
Diamond Indicator turns off.
To Activate:
Press any idle DN key.
DN Diamond Indicator turns on.
You hear dial tone through speaker.
Press SPEED CALL key.
SPEED CALL Diamond Indicator turns on.
Dial the one or two digit code for the number to be called. SPEED CALL Diamond Indicator turns off.
Lift handset when called party answers.