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IMPROVING UNSCHEDULED PATIENT FLOWS INTO AND OUT OF ACUTE CARE

Friday, 10 June, 2011 •WestPark Conference Centre, Dundee

Aim: To provide an opportunity to clinicians, managers and professionals from health and social care to consider how the application of existing evidence and local good practice can improve unscheduled patient flows into and out of acute care.

Plenary

10.00
10.10
10.30
10.45
11.15 / Introduction and Welcome
Patient Experience: Why does it matter?
Designing an effectively functioning system
Warning Signals and Transition Points across the whole pathway
Question and answer panel / Chair - Mr. G Marr, Chief Executive, NHS Tayside
Ms S Dickie, Nurse Consultant, Unscheduled Care, NHS Ayrshire and Arran
Prof. D Bell
ImperialCollege, London
Mr D Chung, Clinical Director, ED NHS Ayrshire and Arran& Dr. D Beckett, Consultant in Acute Medicine, NHSForthValley

Workshops

11.30
12.30 / Pre-hospital flows into the front door: Supporting the patient journey – the role of Primary Care
Redefining and Refining the Core ED Service in Lanarkshire – a Lean Perspective
The admitted patient
  • Acute assessment
  • Speciality ward
Patient Flow & Bed Management
Effective Discharge Arrangements (health and social care perspective)
What can/is the Out of Hours system doing to help?
Lunch / Dr. S MacDonald, NHS Borders SMO, Scottish Government; with participation from GP Practices
Dr V Devlin, Emergency Access Prog. Manager, NHS Lanarkshire
Dr D Beckett, NHSForthValley & Dr A Dorward, Acute Medicine, RAH, NHS GG&C
Ms E Reid, NHS Borders, Mr C Stirling, NHS Lothian
Ms K. Anderson, NHS Tayside & Ms D. McCulloch, Dundee City Council
Mr G McLean, General Manager, GMED OOH Service, NHS Grampian

Workshops

13.45 / Learning to Love Breach Analysis: A guide for clinicians and managers in ED and the specialities which serve it
Triage Assessment – An Alternative to Direct Admission for the Older Patient
Pre-hospital flows into the front door: Supporting the patient journey
The admitted patient
  • Acute assessment unit
  • Specialty ward
Patient Flow & Bed Management
Effective Discharge Arrangements (health & social care perspective) / Dr S Potts, Consultant Liaison Psychiatrist, NHS Lothian
Dr S Rochow, Consultant Physician, Care of the Elderly, NHS Grampian
Dr. S MacDonald, NHS Borders SMO, Scottish Government; with participation from GP Practices
Dr D Beckett, NHSForthValley & Dr A Dorward, Acute Medicine, RAH, NHS GG&C
Ms E Reid, NHS Borders, Mr C Stirling, NHS Lothian
Ms K. Anderson, NHS Tayside & Ms D. McCulloch, Dundee City Council

Plenary

14.45
15.00
15.15
15.30
16.20 / Recap on Key Points from Workshops
Managing Pressures inside the acute hospital setting
Acute Care of the Elderly: Overview of Community Assessment and Hospital at Home
Expert Panel Q&A: -
RoyalCollege of Physicians of Edinburgh
Patient / public representative
Medical Director representative
Nursing representative
Concluding Remarks and Close / Chair – Dr P. Strachan, Chief Operating Officer, NHS Grampian
Mr. G Archibald, Director-Emergency Care & Medical Services NHS GG&C
Dr G.Ellis, Consultant Geriatrician, NHS Lanarkshire
Dr M Jones,
Mr A Jack, NHS Tayside,
Dr A Russell, NHS Tayside
Mrs A O’Neill, NHS Ayrshire & Arran
Dr P. Strachan

Outcomes:

Greater understanding of:

  • Effective patient flows within health and social care systems and
  • How to manage transition points better
  • Sharing examples of where clinicians and partners are delivering good practice

Please note: CPD and EPASS have been approved for this event

Emergency Access Delivery Team • Quality and Efficiency Support Team• Unscheduled Care Advisory Group •