DPD in Germany invests in the quality of its parcel shop network
ByOctober 2013 all DPD Parcel-Shops in Germanywill be fitted with new equipment
A centralOperations Centerensures high quality standards
Aschaffenburg, 11 July 2013–International parcel and express service provider DPD is continuing to invest in the quality of its DPD Parcel-Shopnetwork: by October 2013 all DPD Parcel-Shopswill be equipped with electronic manual scanners. This investment will improve service quality and enable efficient management of the more than 4,500 DPD Parcel-Shops in Germany. In addition a central Operations Centerhas been set up for the purpose of ensuring high quality standards at the Parcel-Shopsand managing capacities within the Parcel-Shopnetwork.
"For customers e-commerce doesn't end with a click on the 'Buy' button. Collecting the parcel from a DPD Parcel-Shop or conveniently arranging a return shipmentthere are also very much part of the online shopping experience", explains Michael Knaupe, Head of B2C Products & Services at DPD GeoPost (Germany) GmbH. "This is why we are investing continuously in our Parcel-Shop network for the purpose of acquiring further market share in the B2C segment."
Equipping the DPD Parcel-Shopswith electronic manual scanners is an important element in this strategy. The new technology makes it possible to reduce to 30 seconds the time required for handing in or picking up a parcel. And because every time a parcel is scanned at a DPD Parcel-Shopthis is also displayed in the online tracking system, consignors and consignees can be kept up-to-date about the status of their parcels even better. In addition the new technology also provides a direct link to DPD's international IT network. To make sure that the conversion of the DPD Parcel-Shopsis implemented smoothlythe shop operators receive on-the-spot training in the use of the equipment from DPD staff.
Focus on quality management
In order to guarantee the high quality standards of the DPD Parcel-Shopnetwork DPD has also set up a central Operations Center. With the aid of centrally recorded data staff at the Operations Centercan efficiently administer pickup and delivery operations involving the DPD Parcel-Shops.For example, any capacity bottlenecks at a specific shopare identified in good time and the affected parcels are redirected to a different DPD Parcel-Shopnearby. "Central data recording enables effective quality management and raises our DPD Parcel-Shopnetwork to the next level", comments Michael Knaupe. In addition, the experts at the Operations Centerprovide support to the shop operators whenever they have questions.
8,000 DPD Parcel-Shops by the end of 2014
Last year DPD announced that it will be increasing the number of DPD Parcel-Shopsto 8,000 by the year 2014. In addition the company is driving forward the development of its services for private consignees and is steadily increasing the flexibility of the available shipping options. Redirecting a shipment to a DPD Parcel-Shop isonly one of the options with which private consignees can arrange parcel deliveries to suit their individual requirements.
Photo: By October 2013 all DPD Parcel-Shops in Germanywill be fitted with new technical equipment. Currently there are more than 4,500 DPD Parcel-Shops, a number which will rise to 8,000 by the end of 2014.
The photo is available in print quality at
About DPD
With the shipment of 2.5 million parcels a day DPD is a leading international provider of parcel and express services. The company has the most efficient road network in Europe and delivers to 230 countries worldwide. Customers can choose services from an extensive product range of national and international parcel and express services for business and home deliveries. A workforce of 24,000 and 18,000 vehicles operate at more than 800 locations. The majority shareholder in DPD with 83.32 % shareholding is the GeoPost Group, a wholly-owned subsidiary of French Groupe La Poste. With a consolidated turnover of 4.026 billion euros in the year 2012 GeoPost is currently Europe's second-largest provider of express parcel services.
Press contact:
DPD Dynamic Parcel Distribution GmbH & Co. KG
Frank Vergien
PR Manager
Wailandtstraße 1
63741 Aschaffenburg
Phone: +49 6021 843-120