DPD iloxx once more receives the "TOP SERVICE DEUTSCHLAND" award for excellent customer service
• The Institute for Market-oriented Management together with the consultants ServiceRating and YouGov confirm the DPD subsidiary's excellent customer focus
• For the sixth time in succession Nuremberg's DPD iloxx eService GmbH is among Germany's top 50 companies with the highest level of customer orientation
Nuremberg/Aschaffenburg, 28 April 2017 – For the sixth year running DPD iloxx eService GmbH has been honoured with the "TOP SERVICE Deutschland" award, certifying that - when it comes to customer service - the subsidiary of parcel and express service provider DPD is among Germany's top 50 companies. The award is based on customer surveys backed up by an evaluation model applied by the Institute for Market-oriented Management led by Mannheim University's Prof. Christian Homburg. Further organisers of the competition are the "Handelsblatt" business journal and the consultants ServiceRating and Yougov.
"Every day our entire team is committed to ensuring top-quality customer service in parcel shipping", states Daniel Penno, Managing Director of DPD iloxx eService GmbH. "For us the TOP SERVICE DEUTSCHLAND award is not just a confirmation of our commitment, but also an honour which provides us with additional motivation."
DPD iloxx eService GmbH was founded in 1999 as iloxx AG by Volker Hofmann and IT specialist Matthias Emmel, and has been a wholly-owned DPD subsidiary since 2011. At the iloxx head office in Nuremberg a team of over 250 are responsible for a major part of DPD's customer service for shippers and consignees – either by telephone, email or chat, and on social channels such as Facebook and Twitter. In addition DPD iloxx also provides support for online portals such as MyDPD Business, with which DPD's customers can place and conveniently manage their parcel shipping orders.
Image: In daily operation on behalf of satisfied shippers and consignees: for the sixth time DPD iloxx has received the "TOP SERVICE Deutschland" award.
The image is available in print quality at https://www.dpd.com/de/Home/Ueber-DPD/Presse-Center/Pressemitteilungen.
About DPD
DPD Germany is part of DPDgroup, the second-largest international parcel delivery network in Europe. Throughout Germany DPD has 77 depots and 6,000 Pickup parcelshops. A workforce of 8,000 and 10,000 delivery drivers are in daily operation on behalf of the company’s customers. Every year the No. 2 on the German parcels market ships around 350 million parcels – providing carbon-neutral transport operations at no additional cost to the customer.
Through innovative technology, local knowledge and dedicated customer care, DPD provides the best possible experience for both shippers and shoppers. DPD’s industry-leading Predict service is setting a new standard for keeping customers closely in touch with their delivery, with real time tracking of their delivery, a one-hour delivery window and a range of options for redirecting parcels. In recognition of this innovation DPD Germany received several awards like the Digital Transformation Award or the UX Design Award.
As part of DPDgroup, DPD in Germany has access to over 28,000 local Pickup points across Europe, and delivers to 230 countries worldwide. DPDgroup’s 30,000 people work together to deliver more than 4 million parcels each day. The sole shareholder in DPD is GeoPost, a wholly-owned subsidiary of Le Groupe La Poste. GeoPost posted sales of €6.2 billion in the year 2016.
Press contact
DPD Germany
Peter Rey
PR officer
Wailandtstraße 1
63741 Aschaffenburg
Tel.: +49 (0)6021 492-7066
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