Job title:Receptionist

Post number:EV5007

Reports to:On a day-to-day basis the post holder will report to the Deputy School Administration Manager (QA and Programmes).TheSchool Administration Manager has overall responsibility for the administrative needs of the school and is the line manager for this post.

Department:School of Sport and Service Management

Location:Eastbourne

Grade:3

Main areas of responsibility:

  • To provide a front of house service for the school assisting with queries, directions and support for students, staff and visitors to the school.
  • To work as part of a team of administrative staff in supporting and developing the full range of work within the school.
  • Support for examination board processes;
  • Room bookings;
  • Administration support for student focused tasks, such as printing, photocopying, scanning, uploading of work;
  • Departmental administration such as recording of leave, stationery ordering and general office support.

General responsibilities

These are standard to all University of Brighton job descriptions.

  • To undertake other duties appropriate to the grade and character of work as may be reasonably required, including specific duties of a similar or lesser grade.
  • To adhere to the university’s Equality and Diversity Policy in all activities, and to actively promote equality of opportunity wherever possible.
  • To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act.
  • To work in accordance with the Data Protection Act.

The person specification focuses on the knowledge, qualifications, experience and skills (both general and technical) required to undertake the role effectively. Please ensure that your application demonstrates how you meet the essential criteria. You will be assessed by your completed application form (A), at interview (I) and in some instances through an exercise (E).

Essential criteria / A, I, E
Knowledge /
  • Proven knowledge of administrative systems;
  • relevant 'customer service' standards including effective telephone use.
/ A/I
Experience /
  • Competence with spreadsheets and databases;
  • Familiarity with effective office procedures.
/ A/I
Technical/work based skills /
  • Good knowledge of database, word processing and spreadsheet packages;
  • Ability to produce grammatically correct written work and proven numerical accuracy.
/ A/I/E
Other requirements / Communication:
  • Highly developed inter-personal skills;
  • Understands the information needs of others;
  • Clear concise correspondence.
Sensitivity:
  • Appreciates the problems faced by students;
  • Can demonstrate patience in resolving issues;
  • Has a sensitive and professional approach to dealing with confidential and sensitive matters.
Self-motivation:
  • Meets objectives on own initiative;
  • Is committed to continuous self-development.
Team Work:
  • Is flexible, co-operative and helpful;
  • Respects ideas and expertise of others;
  • Appreciates own strengths and weaknesses.
/ A/I/E
Desirable /
  • Servicing of committees;
  • Familiarity with CAMS or similar systems.
/ A/I
  • Any appointment is generally made at the bottom of the salary range for the grade dependent upon experience and previous salary.
  • This post is for 25 hours per week and is permanent
  • Annual leave entitlements are shown in the table below and increase after 5 years’ service. In addition, to the eight Bank Holidays, there are university discretionary days between Christmas and New Year. All leave, including bank holidays and discretionary days, is pro-rated for part time employees.

Grades / Basic entitlement per year / Grades / After 5 years’ service
1-3 / 23 days / 1-3 / 28 days
4-7 / 25 days / 4-7 / 30 days
8-9 / 27 days / 8-9 / 30 days
Band 10 and above / 30 days / Band 10 and above / 30 days
  • More information about the department/school can be found hereProfessional Services Departmentsor hereAcademic departments (schools and colleges)
  • Read the university’s 2016 - 2021 Strategy
  • The university has an attractive range of benefits and you can find more information about them on our website

Date: 03/17