Project Associate-Nurse
Position Summary:
The Emerging Services Nurse Associate will support the client and internal teams on athenaOne for Hospitals and Health Systems implementation projects; facilitate and execute the hospital athenaNet configuration process and client End User training efforts, promoting best practices for athenaNet set up and workflows; be responsible for supporting client completion of deliverables, and working on multiple client projects at one time, with a wide variety of internal and external stakeholders.
Responsibilities include but are not limited to:
30% [Client Training & Support]
•Collaboratively plan and execute on client training programs using existing tools and training processes, focusing on both formal training sessions and on-site go live support. This involves:
- Preparation of training scenarios and databases for formal trainings, providing workflow documents to users during training, and executing on client in person training and go live support.
40% [Support Client Configuration & Workflow Development]
•Assess client needs and share Best Practice Hospital nursingworkflows and related documents to the client during the workflow development process.
- Train, and guide clients on best practices and reference material to support all stakeholders in the process
- Collaborate with stakeholders at the client and athena to develop client-customized workflow documents for processes that are in addition to our Best Practice standard documentation
•Guide customer through the athenaNet system configuration process, ensuring that the customer understands the system architecture as they build out their tablespace.
- Demonstrate, provide guidance, and train on system configuration options and best practices
- QA tablespace configuration to ensure completeness and appropriateness of set up for customer
•Partner with the athena Project Manager and other internal athenahealth stakeholders outside of Emerging Services to ensure that cross-team tasks are being considered and completed in a timely manner, and that all internal teams have the information required to complete their required work.
10% [Data Collection & Assessment]
•Execute the data collection effort with the customer, clearly articulating the data element requirements, and purpose to ensure the customer fully understands the process and importance of providing quality, comprehensive data during the initial stages of the implementation project.
•Partner with and support the athena Project Manager during the client assessment process, assisting with assessment visits, notes, and observation & recommendation development.
10% [Technical Support]
•Partner with athenahealth technical teams (Data Imports, Custom Reports, HCTX) to ensure that technical projects are in synch with the athenaNet implementation project from both a timeline and scope perspective, being driven by the client business needs.
10% [Grow Subject Matter Expertise]
•Participate and demonstrate competency in product knowledge via athenahealth training (new releases, new processes) sessions, and programs for advanced certification (Specialty Training, etc)
Education, Experience, & Skills Required:
•Nursing Degree required
•Minimum of 1 year of professional experience, ideally in a hospital setting
•Experience with athena products and services preferred
•Strong computer literacy and the comfort, ability, and desire to advance technically
•Strong organization skills and attention to detail
•Strong verbal communication and business writing skills
•Experience working with cross-functional groups and teams to achieve common goals
•Ability to complete projects with tight deadlines and time constraints
•Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNote
•Proficiency in additional support tools: WebEx, SharePoint, Salesforce, NetSuite
Behaviors and Abilities Required:
•Demonstrates a high degree of customer service and relationship building abilities
•Ability to adapt to change and ability to be comfortable with unpredictability
•Strong negotiation and problem solvingskills
•Experience and comfort with public speaking/presenting
•Ability to prioritize and to multi-task in a fast paced environment, work across several project tasks simultaneously, meet deadlines, and communicate potential conflicts to manager
•Ability to work independently as well as part of an extended, cross-functional team
•Ability to be flexible and change with environment, industry, and business demands
•Ability to Prioritize & manage solutions for efficient implementation of the service offerings
•Effectively manage new product implementations
•Understands the importance of setting timelines & expectations while demonstrating flexibility & adaptability to change
•Works throughsolutions to roadblocks within the product and implementation to proactively advise the client
•Ability to grow working knowledge of all athena service offerings.
•Shares knowledge with real world examples using various teaching styles to ensure understanding of audience
•Incorporates consultative approach when assessing product and client need
•Uses creative & contextual examples to simplify teaching of complex items when working with clients or team members
•Provides constructive, timely feedback and education to colleagues
•Role models self-awareness and long term impact of professional behavior
•Displays excellent client-facing skills and the ability to champion the cause of the client
•Demonstrates ability to recognize trends and gaps in implementations & process
•Travel required, predicting ~70%
- For client meetings, trainings, and go live support (both standard and overnight hours), and for internal athenahealth meetings and training sessions.
- Approximately 40% of this work is spent supporting clients overnight and may include some weekends.