Helpdesk Support (Tier II) –Las Vegas, NV

About CPAC

TheConsolidated Patient Account Center (CPAC) is a congressionally mandated program that will consolidate traditional VHA business office functions intoseven regional centers over the next few years. This initiative will transform VHA billing and collections activities, and more closely align VHA with industry best practices.

Before moving forwardwith a national rollout, the CPAC business model was tested extensively within the VHA environment. In 2006, the Mid Atlantic CPAC pilot project was established within Veterans Integrated Service Network (VISN 6) in Asheville, North Carolina. Through the pilot project, the VHA Chief Business Office found that the CPAC way of integrating and standardizing processes produced higher revenues while reducing operational costs. Most importantly, these additional revenues can be used to enhance and expand the services offered to our nation’s veterans.

Helpdesk Support (Tier II)

Required Skills:

  • Bachelors degree or 8 years of IT experience
  • Onsite IT presence to provide direct customer support
  • Support for items that cannot be remotely support by the Helpdesk
  • PKI Proofing
  • Onsite Hardware installations and support
  • Support Laptops, Blackberries, and AirCards
  • Support for non-Virtual Machine IT hardware
  • Inventory tasks including IT inventory, issuing and retrieving equipment, annual wall-to-wall inventory. Additionally when equipment is moved around they make all the changes in the Asheville VistA inventory system
  • Local Consultation- Consult with the local management on IT changes
  • Deploy Windows XP based PC and VoIP telephone equipment within user work environments, configure equipment to meet operability requirements for each user, and provide repair/replacement services for equipment.
  • Create and maintain user accounts for Microsoft Active Directory, Microsoft Exchange, and other applications.
  • Provide telephone support or in-person assistance, as required, to resolve user workstation, Microsoft Office, internal application, and system access issues.
  • Interact with national CPAC technical support team to resolve user application and equipment issues, as required.
  • Maintain familiarity with building LAN facilities.
  • Address Asset Mgmt responsibilities (accept equipment deliveries from VA Materials Mgmt representative, apply asset tag to equipment, initially log location of deployed equipment using scanning device, periodically perform inventory of deployed equipment).