Résumé
EzzatFahmy,M.Sc., (Prince2, eTOM and TOGAF8, Strategy, Analytics) / / Universities Education
  • Business Big-Data Analytics Certificate, Wharton, University of Pennsylvania.
  • Business Strategy Certificate, University of Virginia Darden Business School.
  • Bio-Informatics Research, Karolinska Medical Institute, Stockholm Sweden, Nov2004 –Jul2005
  • M.Sc. Engineering Management of IS/IT, KTH- Royal Institute of Technology, Stockholm, Sweden Jan 2005,
  • B.Sc. Computer science, Jul 2000
Industry Certifications
  • Certified in eTOM Business Process
  • Certified Prince2 Practitioner
  • Certified TOGAF8 Practitioner
  • Microsoft Certified Professional in Analyzing Requirements and Defining Solution Architectures
Professional Trainings
  • ATOS NGIN, Madrid – Spain.
  • eTOM/TAM / SID, Shenzhen - China.
  • Huawei BSS/NGBSS, Shenzhen - China.
  • Business Analysis, Stockholm - Sweden.
  • Prince2 Project Management - London.
  • Agile Project Management, Malmö - SE
  • TOGAF & Zachman, Brussels.
  • Aris, Sparx EA and Signavio in Germany.
Languages:
  • English -Fluent
  • Deutsch -B1
  • Swedish -Fluent
  • Arabic - Fluent

Citizenship/Passport: Swedish
Birthdate: June the 18th, 1978 / Email:
Mobile Nr: +49 17617368826
Introduction
Senior Business Consultant (Business Process, Business readiness & Transformation and Big-Data Analytics).
My Customers are Telcos & TMTs that are going through Digital transformation (BSS - Business Support System and IT Transformation). I engage with the business to:
  • Enterprise Process Architecture: Simplify and improve business processes & KPIs. Business Process is the baseline for BSS /IT transformation.
  • I analyze and enhance processes to transform current business operation to a more "Agile" and "Short Time to Market" operations, which consequently improves profitable growth.
  • Assess Business Readiness
  • Assessing as-is state and readiness for the After-Transformation and proposing changes
  • Digital transformation results in new business capabilities, which may require:
  • Organizational Changes
  • New processes
  • New Policies and Business Rules
  • Adhering to regulations
  • Impact on Business Model
  • Benefit Realization Management.
  • Business Analysis & Business Architecture:
  • Functional Requirement Management
  • Customer journeys & Customer Life Cycle Management
  • Capabilities Analysis
  • Impact Analysis
  • Business Case
  • Competitive Analysis
  • 5 Forces Analysis
  • Workshop management
  • Data Analytics & Big Data
  • eTOM & BPM
  • Use Data Analytics to facilitate information-based decision making and to improve competitive strategies.

Career History

Senior Business Transformation Consultant (Enterprise Business & Process Architect)
In Global Business Transformation Consulting Department
Enterprise Architecture and Business Process Architecture Team. / Apr2015-Present
NEC / Netcrackerownedsubsidiary of NECCorporation / London, Munich and Global
My Customers are Telcos that are going through Digital transformation (BSS - Business Support System and IT Transformation). I engage withthe business to transform the current Enterprise and Business Architecture by:
  • Simplifyand improve business processes
  • Business Process is the baseline for BSS/IT transformation.
  • I analyze and enhance processes to transform current business operation to a more "Agile" and "Short Time to Market" operations, which consequently improves profitable growth.
  • Map processes to Business Units.
  • Functional and business requirement management as well as stakeholder management and workshop management.
  • Improve SLAs and KPIs
  • SLA and KPI measurement and improvement come hand in hand with business process analysis and improvement
  • Mapping KPIs to Business processes
  • Running and planning effective workshops to discuss business process and KPIs with customer.
  • Business readiness assessment
  • A new BSS Business Support System offers new functionalities, which expands the business capabilities. Customer needs to be ready to manage the new business capabilities by:
  • Introducing Organizational Changes
  • or maybe applying new Policies and Business Rules
  • or adhering to certain government regulations
  • or maybe financially (buying new Systems licensees or equipment) .
  • New processes, New Policies and Business Rules
  • Adhering to regulations
  • Impact on Business Model
Also:
  • Risk, Change planning and Bid management.
  • Enterprise Architecture (TOGAF, Zachman)
  • BPMN2.0, eTOM, NGBSS, Aris, Signavio, Sparx Enterprise Architect and Gap Analysis.
  • Customer Experience Lifecycle Management.
  • Full spectrum of Telecom Operation Processes (Operation Support, Fulfillment, Assurance and Billing processes):
  • Lead to Order, Order to Activation, Bill to Payment / Bill Preparation processes and Complaint Management Process (KPIs),
  • Customer Experience Lifecycle Management & User Journeys,
  • Product Life cycle Management, Manage Sales Channels, and Retention Management processes.
  • Blue Prints (as-is assessment, factual analysis, pain-points addressed, best practice & recommendations, SLA/KPI and process improvement).

Senior Process Manager / Business Architect.
CustomerOperations Processes & Platforms Dept.,
GTO – Group Transformation & Operations Organization, / Apr2014-May2015
Vodafone Group Services / Düsseldorf–Germany
GTO – The Group Transformation and Operations Organization, led by Stefan Langkamp. As a Transformation center of excellence, assisting Vodafone Operators worldwide with their local business transformations.
Sample projects:
  • Customer Experience Lifecycle: assessing as-is user journeys and customer experience lifecycle making recommendation on improvement.
  • Complaint handling improvement:
  • Aiming to improve as well as harmonize and standardize customer complaint handling in all Vodafone Operators across Europe
  • Base-Lining the as-is by:
  • Capturing the as-is complaint handling in Operating Countries (Processes, tools/Technologies, organization, SLAs/KPIs <Time to contact customer, Resolution time, Cost to Serve, Churn>)
  • Assessing as-is complaint handling in all Operating countries and making factual Analysis
  • Blueprinting pain-points and best-practice as well as making recommendation with new KPIs, SLAs, Process and tools.
  • Guiding implementation
  • Unified front End:
  • Developing a single front-end gateway to deliver a consistent customer experienceand transparency across channels (Retails, Customer Care, Online and App) while Overriding the complexity of multiple non-converged backend systems
  • Example User-Journey implemented (Adding Fixed-line or Cable product to an existing Mobile customer)
  • Another Example User-Journey is “click and collect” (Customer makes order online and collects at store).
  • Data Explosion/Overage Management
  • Base-Lining and assessing current customer usage behavior in all Vodafone Operators worldwide and the operator’s reaction to it, e.g. throttling, bill-shocks and Upgrade-pack offer.
  • Also assessing methods and techniques to reacts to customer data consumption/usage.
  • Blueprinting best practice.

Senior Consultant / Project & Bid Manager,
In Business, BSS and Process Transformation, / Jan2012-Apr2014
Atos Consulting - Telecom, Media and Technology Industry. / Düsseldorf-Germany
Business consultant working towards the (TMT) Telecom, Media and Technology industries in the DACH & EU region (Deutschland, Austria and Switzerland) focusing on assisting customers and service providers with Business Process Improvement and Transformation as well as integration with a goal of helping them Lower Integration tax, lowering OPEX, making BSS changes, Improve time to market, and deal with Chinese Technology vendors.
Projects:
  • Managing 5 to 10 million Euros bids (RFP Response)for customers asNSN, E-Plusand VodafoneGermany in BSS management, Integration, NGIN,Business Process Transformation and SOX-Compliance Management.
  • Columbus: E-Plus transformation program
Responsibilities:
  • Managing team of consultants and Defining consulting SoW (Statement of work), vision, scope, objectives, solutions’ alternatives, Project’s P&L, Cost/Profit and Revenue/Margin,
  • Managing the Analysis/evaluationof customer’s objectives and executives’ requirements,
  • Business Process Transformation (Mapping Business Processes to eTOM)
  • Bid and proposal management(RFI, FRPs, RFQs) for 5 to 10 million euros.
  • Including financial calculations (Effort Estimations, OPEX/CAPEX, Profit/Loss, Profit/Revenue/Margin) and Risk analysis/management.

Senior Telecom Business Consultant / Business Architect,
In Business Transformation (BSS and Process Transformation). / Jan11-Jan2012
Huawei - Global Business Consulting Center / Munich-Germany
As most operators & Service Providers suffer from a legacy IS/T, complex architecture and obsolete business processes, it’s become noticeably difficult for them to agilely/quickly react to market changes and to introduce new business services/products to subs/customers. It’s also become very costly to operate and maintain the legacy IS/T, very slow and costly to develop and deploy new functions on that Spaghetti architecture. So they established Business Transformation Programs.
Example of projects & customers:
  • KPN Holland (full BSS Transformation): Pre-Bid consulting & RFP response Management.
  • Telenor Thailand, Pakistan and Malaysia (BSS and Managed Services Transformation): Pre-Bid/Pre-Sales consulting & RFP response Management.
  • E-plus Germany (full BSS Transformation): Pre-Bid consulting & RFP response Management.
  • Lebara UK (MVNO customer Operation Model transformation):
  • Pre-Bid Consulting,
  • As-is Assessmentfor
  • (Billing Processes, fraud windows, revenue assurance process),
  • Current managed service model
  • Current MVNO model (The revenue is high but the profit is low because the cost spent on Customer Operation is high, Complex/disintegrated BSS Architecture, fraud window in billing process, thick MVNO model)
I have helped customer analyze, plan, execute and assess their Business & Process Transformations.
  • Capturing and addressing pain-points
  • BSS/Huawei-NGBSS (CRM, IPCC, Billing, Mediation…etc)
  • Best practice and blueprints
  • Guiding transformation and change implementation

Integration BusinessConsultant / Business Architect,
In Systems and Process Integration. / Jan08-Oct10
SYSteam Infogrator / Stockholm, Sweden
SYSteam is a Scandinavian strategic turnkey-solution IT supplier that offers consulting services in management, engineering, business systems and integration with Offices all over the European Nordics. SYSteam-Infogrator is, a subsidiary company in SYSteam specialized in Business Systems Integration Consultancy.
I worked for SYSteam Infogrator in business-systems integration. I focused in enhancing efficiency and improving the customers’ business processes through technical solutions but principally by applying methodology and approaches that put business-systems integration in a correct context.
  • Running workshops with stakeholders tocapture business requirements (High level Business goals, functions requirements)
  • Business Process Management (Modeling, Analysis, automation and integration of processes)
  • Modeling specification (Business Domain, project scope/Context diagram, Use cases, Data Mapping, Message flow, data transformation, Biz Process/workflow, data adapters, as-is & to-be integration Architecture, Data Schemas)
  • Identifying Solutions options; defining architecture(Integration Architecture and Data Adapter Architecture)
  • MS BizTalk & C# implementation
  • Managing the RFP response with an initial overall integration architecture and integration strategy
  • Developing Integration Process and Integration Project lifecycle
  • Guiding and managing the implementation
  • TOGAF/ Zachman, EAI/ MS BizTalk, C#/ Web Services, MS SQL Server

TelecomConsultant / Business Analyst / Jul05-Jan08
Logica Telecom Consulting Services Co. / Stockholm,Sweden
Provided
external IT consulting services in (high level of expertise in Business Analysis, Solution Architecture and Technical Project Management) to mainly Telecom clients but also to the State and Healthcare sector to help them address problems and business needs; and deliver business-focused IT solutions that meet their organization results.
Sample Customers: Tele2, Telenor, Telia Sonera
  • Supporting Bids/RFPs and creating IT-solutions-proposals that are compliant with the customer business requirements and with Logica value proposition.
  • Defining project scope/context
  • Gather/capturing and documenting Business Requirements (Defining Functional/non-functional),
  • Developing solution Specifications (activity diagram, BPMN, Use Case, n-tiers architecture, DB/data model, DFD, .Net/C# class diagram, XML)
  • Driving the design and development of CRMand integration solution.
  • Feasibility solution options
  • As-is vs. to-be gap analysis.

Bio-Informatics Research / Nov04-Jul05
Karolinska Institute/Hospital / Stockholm,Sweden
The highest ranked university in Clinical Medicine in Europe and 8th in the world. The institute appoints the laureates for the Nobel Prize in Physiology or Medicine.
My research project was developing a unique System for a new method for correlating micro-array gene expression profiles with transcriptional regulatory elements in vertebrate genomes and parallelizingit to run on grid high performance computing platforms.
The research helped in molecular cancer research and was presented in an international scientific conference.
BSS SystemDeveloper /Team Lead / 2000-2003
Noor Telecom Advanced Technologies
At a highly ranked Internet Service Provider,
  • I started as a System Analyst/Developer in the BSS-LOB Applications then was promoted to a Team Lead.
  • e-CRM, CC-Customer Care System, TT-Trouble Ticketing System, SFA-Sales Force Automation, NOC-Network Operation Center Automation System
  • Customer web-Self-Service, Portals, CMS- Content Management Systems.