SOP: H6, JD42 / Page 1 of 5
Subject: Job Description, Operations Supervisor (OPS)

Alternatives, Inc.

Policy and Procedural Statement

SOP: H6, JD42 / Subject: Job Description
Operations Supervisor (OPS)
Section: Personnel / Page 1 of 5
Related ACA Standards: None / Revision Date: May 3, 2018
Signature: “Yolawnda Henry” / Effective Date: May 3, 2018

OPERATIONS SUPERVISOR (OPS)

QUALIFICATIONS

REQUIRED:

1.A Bachelor’s Degree in Behavioral Sciences and two years’ experience or high school diploma and four years in the Pre-Release field or related course work.

2.The ability to relate with offenders in firm, empathetic fashion.

3.Supervisory experience.

4.Good writing and verbal skills and the ability to type 40 words per minute.

5.Experience and demonstrated ability in records management.

6.Basic computer skills and knowledge of MS Office programs.

6.A current, valid Montana driver's license.

PREFERRED:

1.Working experience in a correctional system.

2.Direct public relations experience.

3.Experience working with clients who have drug and alcohol related history.

WORKSITE AND CONDITIONS

Alternatives, Inc. is a non-profit corporation based in Billings, Montana. Since opening in 1980, the organization has provided both residential and non-residential supervision and treatment programs for state and federal inmates in Yellowstone, Carbon, and Stillwater Counties. We promote public safety and challenge offenders to become responsible, productive citizens though firm, fair, consistent supervision, treatment, and education.

SALARY AND BENEFITS

The current starting salary for the position is $23.00per hour, although consideration will be given the successful candidate's experience and educational background.

Permanent full-time employees of Alternatives, Inc. are entitled to sick leave, vacation leave, individual health insurance, and retirement benefits. Alternatives, Inc. participates in the State Workers Compensation and Unemployment Insurance plans.

Permanent part-time employees are entitled to a pro-rata share of benefits based on the percentage of full-time hours worked (full-time = 40 hours per week).

Specific detail regarding benefits will be provided upon request at the time of interview or at the time of hire

DUTIES AND RESPONSIBILITIES

General Overview:

The Operations Supervisoris directly accountable to the Chief Operating Officerof Alternatives, Inc.

The OPS shall have overall responsibility for monitoring, delegating, coordinating, and documentation of all security functions with Alternatives, Inc. residential program including urinalysis testing, agenda checks, Transitional Living/Home Confinement checks, etc. In so doing, he/she shall work toward fostering mature, professional growth among CA staff members and motivating them to adhere to SOPs and provide firm, fair, and consistent security services in a team setting which is supportive of a crime-free lifestyle.

The OPS must be able to organize, manage time effectively, and keep records orderly and up to date. The OPS must exhibit skills necessary in dealing with a subordinate staff by assuming a positive attitude and holding the staff accountable to their job descriptions.

General Requirements:

1.All employees of Alternatives, Inc. are responsible for reading and complying with standards and procedures in the following documents:

a.Employee Handbook

b.Standard Operating Procedures

Specific Duties:

  1. Ensure that weekly CA and CA IV team meetings occur and that minutes are kept.
  2. Ensure the FTO program for new CA’s and advancement requirements for established CA staff occur in coordination with the agency trainer, FTO, and Assistant Director.
  3. Ensure 24-hour mandatory minimum staffing and provide CA staff with advance notice of scheduling and overtime. Ensure that mandatory minimum staffing requirements are met prior to approving requests for PTO.
  4. Participate in the on-call rotation as assigned.
  5. Oversee that a regular schedule of transportation for self-help meetings and transported shopping is maintained for offenders.
  6. Ensure that security procedures meet set standards by reviewing the security activities in the following areas to ensure that a deterrent atmosphere is maintained in the Center: alco-sensors, urinalysis collection, pat downs, agenda checks, vehicle searches, headcounts, walk throughs, and cell phone searches.
  7. Maintain all UA records in the various programs and ensure compliance with related State and Federal storage, collection, reporting, and security mandates.
  8. Regularly audit and/or delegate that responsibility in the following security areas: resident pass/sign-out procedures, all other resident agendas/sign-out procedures, medication monitoring, transitional living and home confinement security.
  9. Ensure that submitted Federal residential pass locations are inspected within a week’s time. Notify Director and Federal Case Manager if unable to complete.
  10. Monitor key control by the Client Advisor (CA) staff. This includes ensuring regular inventory of resident keys and staff key rings, consistent sign-outs of staff key rings, and identification and correction of any key problems.
  11. Review the shift leader reports daily and note any further action taken prior to closing them out.
  12. Ensure radios are charged and ready for use at all times and cameras are in working order.
  13. Work with the Emergency/Safety Planner and PREA Coordinator to provide scenario based trainings in Emergency Response and Critical Incident situations.
  14. Ensure that fire drills are conducted on at least a monthly basis and that evacuation requirements are met on all three program floors.
  15. Review and approve resident 48-hour pass requests and any exceptions to the federal curfew. Approval of the 48-hour pass requests may be delegated by the OS.
  16. Review and approve all visitor applications, offender room changes, and requests for incoming resident property.
  17. Responsible for reviewing procedures employed in jail placements and escapes, and provide instruction to staff for possible improvements.
  18. Regularly monitor and/or delegate review of facility camera, alarm, and security door systems to ensure proper function.
  19. Ensure arrangements are in place for offenders from all programs to medical care providers as needed.
  20. Delegate monitoring, inspecting, and shipping of all resident property released from the facility.
  21. Approve DOC travel permits and transitional living visitors lists prior to them being forwarded to the Department of Corrections.
  22. Administer the Class III disciplinary system and delegate Class III investigations/hearings as needed. Review/approve all incident reports in all programs.
  23. Mediate grievances which involve the CA staff as designated by the Compliance Officer.
  24. Serve as a member of the Screening Committee.

Supervisory Duties:

Supervise assigned staff during the course of their duties:

  1. Responsible for the overall direction, coordination, and evaluation of work units, including daily operations.
  2. Carry out supervisory responsibilities in accordance with Agency policy and applicable law.
  3. Plan and direct work, ensuring that work schedules are adhered to and assign specific duties to subordinate staff.
  4. Interview, hire, onboard, and provide training to assigned employees. Conduct staff evaluations, job performance management (including coaching/counseling), and corrective action.
  5. Ensure appropriate staff training is provided. Schedule and conduct regular (weekly) unit team meetings.
  6. Demonstrate effective management of a team toward achievement of goals, including appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.

Other:

1.The OPSis responsible for informing their supervisor of significant developments related to Alternatives, Inc. Such issues are to be reported expediently, based on his/her assessment of the importance of the issue. Examples include:

  1. Any resident/client involvement in the legal system or in violation of program rules and regulations.
  2. Threats of legal action.
  3. Public Relations problems.
  4. Resident/client complaints.
  5. Fraternization issues.
  6. Medical incidents/accidents.
  7. Repair requirements on van or facility.
  8. Schedule changes, leave requests, reporting in sick and any unauthorized departures from the office.
  9. Any suspected or confirmed violation of agency rules by clients.

2.The OPSis expected to report to his/her supervisor in an expedient fashion all areas of noncompliance with program procedures, along with suggested remedial plans or interventions.

3.The OPSis expected to be flexible in assuming new duties and schedule changes. He/she is to be creative in establishing or modifying program operation procedures, and obtaining approval of the appropriate authority previous to implementation.

4.Assume all other duties as assigned.

Work Environment and Physical Demands:

  1. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
  2. It is common to encounter potential hazards in the corrections environment. Some of these hazards could include, but are not limited to: bodily fluids, heat, cold, noise, dust and stress. Alternatives Inc. has a Safety Management program in place addressing these issues.
  3. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  4. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day. The employee must sometimes lift and move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  5. This job requires the ability to:
  6. Resolve problems using critical thinking skills.
  7. Communicate clearly, timely and effectively.
  8. Develop and maintain an engaged workgroup.
  9. Read, write and speak English.
  10. Ensure a quality work product is produced in the departments assigned.
  11. Come to work promptly and routinely.
  12. Work under stress and to deadlines.
  13. Manage and direct work of staff.
  14. Manage expenses to budget.
  15. Ensure service standards are met in the departments assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. I have read and understand the content of this Job Description and agree to comply with the terms and conditions of my employment as described herein.

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