UBC Hiring Solutions Hourly Employee

UBC Hiring Solutions Hourly Employee

Position Description

POSITION IDENTIFICATION

Position Classification Base Position with various temporary appointments in a variety of bargaining units where applicable

Position Title Temporary Employee

Department UBC Hiring Solutions – Human Resources

STAFF FINDERS MISSION

To provide an effective, efficient response to the University community’s staffing needs.

VISION

In our pursuit of excellence, we quickly respond and readily adapt to changes in the University environment. We are proactive and innovative and operate within a collaborative, respectful, positive and welcoming environment.

DIRECTIVES

§  Provide departments with highly qualified employees that can readily adapt to the department’s environment and needs.

§  Provide Staff Finders employees with the resources necessary to the successful completion of their placements

§  Provide creative solutions to departmental staffing issues in a timely manner.

KEY GOALS

§  Service – to provide excellent, seamless, accessible services through competent, reliable employees that have the judgement, skills and flexibility necessary meet the broad range of community needs as they relate to administration and administrative support.

§  Integrity – to operate within a system of transparent processes that foster an environment of trust

§  Equity – to value diversity and an individual’s unique set of skills and experiences.

§  Growth – to recognize employee potential and contribute wherever possible to the their development.

JOB REQUIREMENTS

§  Accurately conveys their experience, skills and abilities, in order that Staff Finders may assign the employee to a placement suited to their abilities.

§  Follows all Staff Finders policies as outlined in the orientation material with particular, adherence to procedures as they relate to time sheet submission, reporting sick time and vacation requests.

§  Exercises tact, judgement and sensitivity to the departmental environment; conforms and adapts to the established standards of conduct.

§  At the outset of each placement, requests the following information from the department:

ü  Their expectations concerning the quantity of tasks to be performed

ü  Their expectations concerning the standard of work quality to be produced

ü  Information concerning hours of work and appropriate break times

ü  Their policies concerning the personal use of e-mail and internet

ü  The departmental reporting structure and procedures as they relate to the placement

§  Immediately communicates to Staff Finders any concerns that may impede the successful completion of the placement.

§  Advises Staff Finders of any reason for absence, tardiness or any other reason that would affect their ability to complete the hours as set out by the department.

§  Makes every effort to maintain and upgrade their office skills through the resources provided by Staff Finders and the University

WORK PERFORMED

Although each assignment will differ in the work performed according to classification, the employee is expected to adhere to following standards as related to:

1. Service

Demonstrated service skills required:

·  Provides respectful, tactful, fair and efficient service to a culturally diverse group of clients including: students, faculty, staff, colleagues, affiliates, suppliers and campus visitors

·  Communication (oral):

ü  Interacts with clients / customers in a pleasant, courteous manner

ü  Listens effectively and empathically

ü  Clarifies and assesses what is being asked

ü  Speaks clearly and articulately

ü  Diffuses situations by remaining in emotional control when clients / customers / suppliers are anxious, frustrated or angry

·  Communications (written)

ü  Clarifies and assesses what is being asked

ü  Responds concisely with grammatical accuracy in writing to email inquiries and correspondence

·  Provides timely service with minimum supervision

·  Works effectively during high volume placements

·  Works co-operatively within a departmental team

·  Is well organized

·  Works effectively under pressure

·  Works independently with a high degree of accuracy

·  Enters data efficiently and accurately at all times

·  Uses humour appropriately

2. Decision making and Judgement

·  Decision making:

ü  Analyzes information and identifies potential solutions

ü  Solves problems

ü  Makes decisions within established guidelines

·  Judgement:

ü  When required, accurately interprets data/verifies information

ü  Recognizes discrepant perspectives, balances needs and makes every attempt to resolve conflict

ü  Recognizes limits (e.g. knows what is an emergency, or when to refer)

ü  Exercises judgement based on thorough knowledge of established policies and procedures, or recognizes the need to defer to departmental authority

ü  Exercises integrity

ü  Makes appropriate use of operational tools and equipment

ü  Maintains privacy, confidentiality and uses authority appropriately

·  Adapts to changing priorities

QUALIFICATIONS AND REQUIREMENTS

1. Skills

ü  Minimum computer skills required

ü  Microsoft Office (Word, Excel, Outlook, Access)

ü  Electronic mail

ü  Ability to type at least 40 nwpm

ü  Internet and Intranet access and usage experience preferred

ü  Switchboards with headsets, experience preferred

ü  Standard office equipment (e.g., photocopiers, calculators)

2. Education

High school graduation supplemented by training in office procedures and practices. University graduation preferred.

3.  Experience

Minimum of two years experience in a professional office environment

CONSEQUENCE OF ERROR/IMPACT OF DECISION

Failure to provide service that meets these standards affects the integrity of UBC Hiring Solutions and/or the University.

SUPERVISION RECEIVED

Will vary depending on the classification and placement

SUPERVISION GIVEN

Will vary depending on the classification and placement

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