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Title / Plan and allocate work to individuals and teams in telecommunications operations
Level / 4 / Credits / 4
Purpose / This unit standard is for people who are responsible for planning and allocating work to others in telecommunications operations.
People credited with this unit standard are able to:
–plan work and work methods for individuals and teams in telecommunications operations; and
–allocate work to individuals and teams in telecommunications operations.
Classification / Telecommunications > Telecommunications - Organisational Operation and Control
Available grade / Achieved
Guidance Information
1This unit standard has been developed for learning and assessment in the workplace.
2References
Employment Relations Act 2000;
Human Rights Act 1993;
New Zealand Bill of Rights Act 1990;
Privacy Act 1993;
and all subsequent amendments and replacements.
3Definition
Industry practice – those practices, which competent practitioners within the industry recognise as current industry best practice.
4Range
aThe phrase in accordance with industry practice is implicit in all elements and performance criteria in this unit standard.
bCustomers may be internal or external to the organisation and may include end users and clients.
Outcomes and performance criteria
Outcome 1
Plan work and work methods for individuals and teams in telecommunications operations.
Performance criteria
1.1Individuals and teams are encouraged to contribute to work plans and, where suggestions can be implemented, work methods reflect the views of those involved in the work.
Rangesubordinates, colleagues, specialists, team members.
1.2Agreed plans for work and work methods are clear and concise, and specify the activities to be performed and agreed performance standards.
1.3Work plans are complete, comply with relevant regulations, and meet organisational and customer procedures and requirements.
Rangetypical regulations – legal, statutory, local body, employment contracts;
typical requirements – instructions, work orders, budget, timeframe, quality.
1.4Agreed work methods and activities optimise the use of available materials, capital, and people.
1.5Planned work and work methods are communicated to end users in a format and timeframe that allows full preparation for the planned work to be made.
Rangetypical formats include – letter, fax, memo, contract, e-mail.
1.6Contingencies for variations to work are considered and included in work plans.
Outcome 2
Allocate work to individuals and teams in telecommunications operations.
Performance criteria
2.1Allocated work is complete, clear, concise, and optimises existing resources.
Rangetypical considerations in allocating work include – responsibilities, limits of authority, tasks, activities;
existing resources – human, physical, materials, equipment, tools, vehicles, plant.
2.2Work instructions are provided in a manner and at a level and pace that ensure the understanding and acceptance by the end-user.
2.3The allocation of work is fair, consistent, and relevant to the competence of individuals and teams.
2.4Planned contingencies are implemented as required, and the impact of changes to work allocation on results is minimised.
Rangechanges may typically impact upon – costs, time, quality, service.
2.5Case studies and case histories are used to evaluate and improve current work practices.
This unit standard is expiring. Assessment against the standard must take place by the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process / Version / Date / Last Date for AssessmentRegistration / 1 / 28 July 1995 / 31 December 2018
Revision / 2 / 31 August 1998 / 31 December 2018
Revision / 3 / 3 April 2001 / 31 December 2018
Review / 4 / 20 September 2002 / 31 December 2018
Rollover and Revision / 5 / 25 February 2008 / 31 December 2018
Review / 6 / 1 March 2018 / 31 December 2018
Consent and Moderation Requirements (CMR) reference / 0003
This CMR can be accessed at
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and which are assessing against unit standards must engage with the moderation system that applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies to this standard are outlined in the Consent and Moderation Requirements (CMR). The CMR also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.
Connexis Infrastructure ITOSSB Code 101813 / New Zealand Qualifications Authority 2018 / / New Zealand Qualifications Aut