“High quality care for all, now and for future generations”
Community Pharmacy Contacts - SurreyAugust 2016
NHS England - South (South East)
Community Pharmacy Team
York House, 18-22 Massetts Road, Horley, SurreyRH6 7DE
(Calls to 0113 landlines will be charged at your provider’s local rate)
Lise Martinez Gonzalez
Business Support Administrator / 0113 82 54708 /
Mike Hedley
Contract Manager / 0113 82 54714 07795 685256 /
Amanda Marshall
Contract Officer / 01273403618
07909 097666 /
Julie Currie
Commissioning Assistant / 0113 8254700 /
Anna Waterhouse
Commissioning Assistant / 0113 82 50633 /
Linda Barnard
Commissioning Assistant / 0113 82 48524
07824 460546 /
Amanda Price
Commissioning Assistant / 0113 82 54660
07795 685038 /
Kevin Oliver
Probity Manager / 0113 82 50643
07860179008 /
Leon Whiting
Probity Officer / 01273 403528 /
All local enquiries: /
Specials COCs/COAs
PREM1 forms & PREM2 (MUR) applications
MUR certificates
Responsible pharmacist monitoring records
Unexpected/emergency closures, applications to change core and supplementary hours
Bank holiday and out of hours rotas
MUR and NMS quarterly reports
Annual Summary of Complaints reports
Payment Enquiries: /
Pre-reg applications; invoices, palliative care and urgent care medicines, etc.
Webpage: /
Pharmacy forms, opening hour information by county, bank holiday opening hours, links to various useful areas.
NHS England
All national enquiries:(General enquiries, complaints, & Freedom of Information Act requests) / 0300 311 22 33 /
SEAP:(Support, Empower, Advocate, Promote - provide independent advocacy services to help resolve issues or concerns about healthand well-being) / 0330 440 9000 /
Fraudulent Prescriptions & Counter Fraud Reporting
NHS Protect
Online reporting system / 0800 028 40 60 /
Controlled Drugs Accountable Officer for CD destruction
& raising local fraud alerts (forged/stolen prescriptions)
Accountable Officer:
Sue Carter / Sue Carter, NHS England South (South East) Controlled Drugs Accountable Officer
Kent:
Surrey and Sussex:
- Controlled Drug destruction requests: you will be contacted within 4 weeks to confirm arrangements.
- Reported incidents: details will be recorded for trending and recording purposes. If further information is required you will be contacted.
- Private Controlled Drug prescription pad requests:take 2-3 weeks to process.
- Other issues: will contact within2 working days.
If it cannot wait until the next working day please call Carole Boarer 07919 413944 or Sue Carter 07917 262609
Primary Care Support England (PCSE)
Pharmaceutical administration: new pharmacy/relocation applications
PCSE General Enquiries: /
PCSE Enquiries, PO Box 350, Darlington DL1 9QN
Tel: 0333 014 2884
Fax: 0113 277 6912
website:
Pharmaceutical administration
New pharmacy/relocation applications, change of ownership, address: /
Primary Care Support England (PCSE) continued
Stationery OrderingOrdering and tracking supplies including stationery, dispensing tokens, pre-printed forms etc
FAQ section:
To register:
Support with registering or accessing the portal:
Queries regarding existing urgent orders:
Step by step guide to ordering supplies:
Portal login: /
(put “portal registration support needed” on subject line)
(Put “urgent supplies query” on subject line). Place urgent orders by clicking on the “submit an urgent order” link on the portal.
Smartcard Enquiries & NHS.net Email password resets
Registration Authority / South East CSU Service Desk:
Tel: 03000 42 42 42
Option 4 for Surrey
Local Smartcard Administrator Setup (unlock pharmacy staff blocked smartcards) / Request smartcard unlocker access for your pharmacy
Ask for the call to be assigned to the Surrey RA Team;
Provide: your smartcard UUID (12 digit number on front of your card), your name and pharmacy role, phone number, email address, pharmacy name and ODS/F code.
NHS.net - new account set up
To request an nhs.net mail account complete the forms and email to: completing the form and email: /
Waste - KMF Waste & Environment Team
Patient returned medicines, some needle exchange contracts
Telephone:
Email: / 01634 335220
Open Mon-Fri 08:30-16:30
Local Professional Network (LPN)
Surrey & Sussex
LPN Pharmacy Chair / Sally Greensmith
Surrey Local Enhanced Services now known as
Public Health Local Service Agreements (PHLSA)
Needle Exchange & Supervised Consumption / 01932 355533 /
EHC & chlamydia testing/sexual health / 01737 737104
01483 846421 /
NHS Healthchecks / 01483 519628
07887 506834 /
Stop Smoking Service / 07989 663114
07773 598540 /
Other Surrey Local Enhanced Services
H-PyloriEast Surrey only / Enquiries -
Send claims to:
Laurie Cogger, Senior Finance Manager, East Surrey CCG, The Council Offices, 8 Station Road East, Oxted, Surrey RH8 0BT
Tel: 01883 772811
Palliative Care
Service / for Guildford & Waverley
for North West Surrey
for East Surrey, Surrey Heath & Surrey Downs
ONPOS Dressings / 07468 702083 / or
Surrey Signposting Information
NHS Choices has been updated to include information on local services and is a valuable tool for signposting patients:
Additionally the local county councils have information on health and social care. See websites below:
Surrey County Council / www.surreycc.gov.uk/social-care-and-healthSurrey Safeguarding and Child Protection Contacts
If a child or vulnerable adult is at immediate risk call the Police tel: 999
Advice on when to suspect child maltreatment:
To report concerns contact your County’s advice line as below
Local contacts and procedures can be found here:
- http://www.surreycc.gov.uk/
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