Delta Air Lines Press Information: April 2016

Delta Air Lines Press Information: April 2016

Delta Air Lines serves nearly 180 million customers each year. In 2016, Delta was named to Fortune’s top 50 Most Admired Companies in addition to being named the most admired airline for the fifth time in six years. Additionally, Delta has ranked No.1 in the Business Travel News Annual Airline survey for an unprecedented five consecutive years. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 324 destinations in 58 countries on six continents. Headquartered in Atlanta, Delta employs nearly 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft. The airline is a founding member of the SkyTeam global alliance and participates in the industry’s leading trans-Atlantic joint venture with Air France-KLM and Alitalia as well as a joint venture with Virgin Atlantic. Including its worldwide alliance partners, Delta offers customers more than 15,000 daily flights, with key hubs and markets including Amsterdam, Atlanta, Boston, Detroit, Los Angeles, Minneapolis/St. Paul, New York-JFK and LaGuardia, London-Heathrow, Paris-Charles de Gaulle, Salt Lake City, Seattle and Tokyo-Narita. Delta has invested billions of dollars in airport facilities, global products and services, and technology to enhance the customer experience in the air and on the ground. Additional information is available on the Delta News Hub, as well as delta.com, Twitter @DeltaNewsHub, Google.com/+Delta, Facebook.com/delta and Delta’s blog takingoff.delta.com.

Press Office Contacts:

EMEA

Olivia Cullis, Debbie Egerton and Aimee Greaves

Tel: + 44 208 237 4680

Email:

Corporate Communications out of hours emergency pager number: + 1 888 763 5304

USA

USA Corporate Communications daytime telephone number: + 1 404 715 2554

Photography Available:

www.deltaphotography.com/image_management_services.htm

Delta Newshub: http://news.delta.com/

Operating Statistics

Headquarters / Atlanta, Georgia, USA
Hubs / Amsterdam, Atlanta, Boston, Detroit, Los Angeles, Minneapolis-St Paul, New York-JFK, New York La Guardia, London Heathrow Paris Charles de Gaulle, Salt Lake City, Seattle and Tokyo Narita.
Largest Hub / Atlanta – world’s largest airline hub with 1,028 daily departures to 224 destinations
Stock Ticker / NYSE:DAL
Founded / 1928 in Monroe, Louisiana, USA
CEO / Richard Anderson
Destinations served / 324
Countries served / 58
Aircraft in fleet / More than 800
Annual passengers / Nearly 180 million
Daily flights / More than 5,000
Frequent Flyer Program / SkyMiles (established 1981); more than 90 million members)
Employees / Nearly 80,000
Annual Profit (2015) / Pre-tax income $5.9 billion
Revenue – 2015 / $40.7bn
Alliance / SkyTeam
Joint Venture Partners / Air France KLM, Alitalia, Virgin Australia, Virgin Atlantic Airways
Countries/Destinations served with Worldwide Partners / 607 destinations in 116 countries
Historic Firsts / ·  2013 – Delta completes $1.4 billion project to enhance and expand Terminal 4 at JFK, creating a state-of-the-art facility for Delta customers
·  2011 – Delta awarded approval to create joint venture with Virgin Australia
·  2010—Delta wins approval for first nonstop trans-Pacific service in three decades to Haneda Airport in central Tokyo
·  2009 – Delta becomes only U.S. airline to serve six continents with introduction of nonstop flights between Los Angeles and Sydney
·  2008 – Delta and Northwest Airlines merge, creating an airline with major operations in every region of the world
·  2000 – Delta is founding member of the SkyTeam alliance
·  1991 – Northwest and KLM launch first joint trans-Atlantic service; Delta becomes the largest U.S. airline across the Atlantic with the acquisition of Pan American World Airways’ trans-Atlantic network
·  1987 – Delta becomes a major West Coast U.S. airline with the acquisition of Western Airlines
·  1982 – After Delta suffers financial losses, employees raise $30 million in payroll deductions to purchase the first Boeing 767, names “The Spirit of Delta”
·  1978 – Delta launches its first trans-Atlantic flights between Atlanta and London Gatwick, propelling the airline into the post-deregulation era
·  1972 – Delta becomes a major airline in the Northeastern United States with the acquisition of Northeast Airlines
·  1955 – Delta pioneers the use of the hub and spoke system
·  1953 – Delta merges with Chicago and Southern Air Lines, adding first Delta service to the Caribbean and South America

Air France KLM Alitalia Delta Joint Venture Fact Sheet

With its roots in an innovative 1997 agreement between KLM and Northwest Airlines and the 2007 JV between Delta and Air France, the Delta, Air France-KLM, Alitalia Joint Venture today is the most evolved model for successful international airline cooperation, providing vast benefits for both consumers and the business.

Key Milestones:

§  29 September 1997: Northwest and KLM make airline history by signing a 10-year Joint Venture (JV) agreement – the first of its kind.

§  22 March 2007: The EU and US signed an Open skies agreement

§  17 October 2007: Air France and Delta Air Lines form a JV for close cooperation beginning 1 April 2008 on all hub-to-hub routes across the Atlantic, including flying to/from London Heathrow.

§  20 May 2009: The Air France KLM Group and Delta announce a new long-term JV whereby the joint venture partners coordinate flights and share revenues and costs of their trans-Atlantic route network. The agreement enables the three member airlines to offer customers more flight options and frequencies on the major trans-Atlantic routes.

§  2009: Key synergies are achieved through co-location of commercial and operating teams and airport facilities, unified signage in more than 400 airports and combined marketing and advertising, along with joint sales contracts, general sales representation and network announcements.

§  5 July 2010: The Air France KLM Group and Delta add Alitalia to the Delta, Air France KLM joint venture. The addition of Alitalia expands the agreement signed on 20 May 2009 and enables the four member airlines to offer customers more flight options and frequencies on the major trans-Atlantic routes.

Structural Overview:

§  The JV represents 25% of the airline industry’s total trans-Atlantic market share.

§  The geographical scope of the agreement covers routes between Canada, United States, Mexico and Europe, as well as those connecting Amsterdam and India, and North America and Tahiti.

§  The JV network is structured around seven hubs – Amsterdam, Atlanta, Detroit, Minneapolis, New York-JFK, Rome Fiumicino and Paris-CDG

§  Under antitrust immunity granted by the U.S. and European governments, the JV partners closely coordinate on destinations served and flight schedules offered by their trans-Atlantic network.

§  The JV generates approximately US$13 billion in annual revenues.

§  The JV is a long-term business arrangement effective until at least March 31, 2022.

§  An executive committee comprised of the four Air France-KLM Group, Alitalia and Delta CEOs defines strategy for the JV. Twelve working groups are responsible for implementing and managing the agreement in the sectors of network, revenue management, sales, product, frequent flyer, advertising/brand, cargo, operations, IT, communications, E-Commerce and finance.

Customers Benefits:

§  More choices, frequencies and convenient schedules on over 250 daily transatlantic flights operated by a fleet of 129 aircraft

§  Convenient access to more than 300 destinations in North America and 250 destinations in Europe, Asia and Latin America

§  Competitive fares

§  Harmonised ground and in-flight services

§  The opportunity to earn miles and upgrade on JV flights with the Flying Blue, MilleMiglia and SkyMiles frequent flyer programmes

§  Access the largest lounge network across the Atlantic

§  Dedicated reservation centres in Europe and North America

Joint Venture Boilerplate:

With over 250 daily Transatlantic flights and a fleet of 129 aircraft, the joint venture between Air France-KLM, Alitalia and Delta Air Lines provides customers with the benefits of a vast route network offering more frequencies, competitive fares and harmonized services across the Atlantic. The JV network is structured around seven main hubs: Amsterdam, Atlanta, Detroit, Minneapolis, New York-JFK, Paris-CDG and Rome-FCO, together with Cincinnati, Salt Lake City and Seattle. The JV offers customers access to nearly 300 destinations beyond the 25 North American gateways and nearly 250 destinations beyond the 28 European gateways throughout Europe, Asia and Latin America. The JV represents nearly 25% of total trans-Atlantic capacity and generates $13 billion in expected annual revenues. Under the terms of this agreement, the partners jointly operate their trans-Atlantic routes, thereby sharing revenues and costs. For more information on Air France-KLM, Alitalia or Delta go to the respective corporate websites.

History of the 4 Joint Venture Partners:

KLM: 7 October 1919, Dutch Royal Airlines for the Netherlands and its Colonies (Koninklijke Luchtvaart Maatschappij voor Nederland en Koloniën - KLM) was founded.

Delta Air Lines: Delta traces its roots back to 1924, when Huff Daland Dusters was founded as the world's first aerial crop dusting organization. In 1928, the company became Delta Air Service. On June 17, 1929, Delta inaugurated airline service with the first passenger flights over a route stretching from Dallas, TX to Jackson, MS, via Shreveport and Monroe, LA.

Air France: 7 October 1933, Following the takeover of the assets of Aéropostale, Air France regrouping also Air Orient, Air Union,the Société Générale de Transport Aérien and C.I.D.N.A.was officially inaugurated at Paris-Le Bourget Airport.

Alitalia: Eleven years after its founding on 16 September 1946 in Rome, Alitalia-Aerolinee Internazionali Italiane changes its name to Alitalia-Linee Aeree Italiane. On 5 May 1947, a Fiat G-12 Alcionetook off from Turin on a flight to Catania via Rome, marking the start of Alitalia’s activities. Two months later a flight from Rome to Oslo marked the company’s first international flight. In January 2009, Alitalia - Compagnia Aerea Italiana started operations, following the acquisition of assets from Alitalia - Linee Aeree Italiane, and of Air One.

Air France-KLM Group: 5 May 2004, Air France and KLM joined forces to build a new entity, the largest European group; Air France-KLM Group, (one Group, 2 companies, 3 core businesses).

Delta-Northwest Merger: 29 October 2008, Delta and Northwest merged, creating the largest US carrier under the Delta brand.

Product

For international flights, Delta offers Delta One (Business Class), Delta Comfort+ (Premium Economy) and Main Cabin (Economy) products.

Delta One

Kiosk / ·  Passengers can get their boarding passes for originating and connecting flights, plus request receipts, check the flight status and seat assignment
Delta.com / ·  Available in Spanish, French, German, Italian and Portuguese, with online payment capability in 15 additional countries
·  Plus automatic notification of delays, irregular operations and alternative flights via phone, text or email
Check-in / ·  SkyPriority – Distinctively branded priority airport services for ElitePlus, First and Business Class passengers including: priority check-in; boarding and baggage handling.
·  Online check-in allowing customers to print out their boarding passes and go directly to security. Passengers travelling with luggage can check-in bags simultaneously and make a quick stop at Delta baggage drop locations
Seat / ·  Personal reading light and PC power and USB port for charging small electronics with full-sized Westin Heavenly bedding duvet and pillow.
·  767-400ER / 767-300ER– A 1x2x1 configuration, with a full-flat bed seat, direct aisle access with all seats facing forwards.
·  757-200 ETOPS – A full flat-bed seat in a 2x2 configuration.
·  777-200LR – full flat –bed personal sleeper suites. Seats are in a 1x2x1 configuration
·  Airbus A330-200/300 – Feature the full flat-bed seat in a herringbone layout offering direct aisle access.
·  747-400 – Full-flat bed seating in a 1-2-1 configuration in a herringbone layout.
In-flight dining / ·  A personalised five-course dining experience with regional offerings and menus from chef partners on select routes from Atlanta and New York.
·  In between meal offerings, customers also have access to a wide array of continuous snacking options
·  Meal options include baby, child, bland, diabetic, Kosher, Asian, Moslem, low sodium, seafood (cold) and vegetarian
Wine / ·  Wine programme from Master Sommelier Andrea Robinson complements the upscale culinary experience. The wine programme contains 24 wines, an award winning champagne and a dessert wine
Video on demand / ·  Features newly released movies, favourite movie classics, sitcoms plus news and sport segments, a wide selection of CDs and classic arcade games
Lounge / ·  Complimentary access to 50 Delta Sky Clubs
Amenity kit / ·  TUMI amenity kit includes eyeshade, earplugs; longer, thicker socks with non-skid bottoms; pen; tissues, and a removable pocket with Colgate toothpaste, toothbrush, and Malin + Goetz natural hand lotion and lip balm.
Wi-Fi access / ·  Delta operates the world's largest Wi-Fi-equipped fleet, with more than 3,500 Internet connected flights daily, including its entire fleet of 620 domestic mainline aircraft. More than 940 Delta aircraft, including all Delta Connection two-class regional jets and more than 93 percent of its international fleet are equipped with in-flight Wi-Fi service offering more than 370,000 customers per day access while in the air.
Arrivals lounge / ·  Available at Atlanta, New York-JFK, Cincinnati, Salt Lake City, London Heathrow Terminal 3 & 4 and Paris Charles de Gaulle
Baggage / ·  Priority baggage claim

Main Cabin (Economy) / Delta Comfort + (Premium Economy)

Delta Comfort+ / ·  Premium economy product launched in June 2011 on international flights and rolled out on the domestic U.S. fleet in summer 2012
·  Up to four inches (10 centimetres) additional legroom and 50 percent more recline
·  Complimentary pre-set pillow, blanket and sleep kit with eye shades, toothbrush and Colgate toothpaste and ear plugs
·  Customers board early and enjoy complimentary spirits in addition to wine and beer throughout the flight
·  Customers who have purchased an international Economy ticket on Delta may choose Delta Comfort+ seats for an additional fee of $80-$160 one-way through delta.com, kiosks and Delta reservations.
·  Complimentary access to Delta Comfort+ seats is available to all SkyMiles Diamond and Platinum Medallions; up to eight companions traveling in the same reservation with Diamond and Platinum Medallions; and customers purchasing full-fare Economy class tickets. Gold and Silver Medallions enjoy 50 and 25 percent discounts on the Delta Comfort+ seat fees, respectively.
Main Cabin Seat / ·  All leather “slimline” seats providing enhanced legroom, with an 81-84cm pitch and a 43-46cm width, with adjustable headrests and USB power at every seat
·  A sleep kit featuring eyeshades and earplugs is complimentary on all long-haul international flights
·  757-200 ETOPS – 3x3 configuration
·  767-300ER/400ER – 2x3x2 configuration
·  777-200LR – 3x3x3 configuration
·  Airbus A330-200/300 – 2x4x2 configuration
·  747-400 – 3x4x3 configuration
In-flight dining / ·  Complimentary meal service, non-alcoholic beverages, plus complimentary alcoholic beverages (wine, beer and spirits) throughout the flight
·  Meal options include baby, child, bland, diabetic, kosher, Asian, Moslem, low sodium, seafood (cold) and vegetarian
Entertainment / ·  Movie and TV programmes during the flight, seven in-flight radio stations at seat
·  For the refurbished economy class – on demand entertainment with individual 9” screens with over 350 films, 250 TV show, 100 hours of HBO, 4,500 songs and 30 games at each set,
Wi-Fi access / ·  Delta operates the world's largest Wi-Fi-equipped fleet, with more than 3,500 Internet connected flights daily, including its entire fleet of 620 domestic mainline aircraft. More than 940 Delta aircraft, including all Delta Connection two-class regional jets and more than 93 percent of its international fleet are equipped with in-flight Wi-Fi service offering more than 370,000 customers per day access while in the air.
Frequent Flyer / ·  Passengers can earn SkyMiles on all flights taken, 500 miles minimum or actual miles flown, whichever is greater

SkyTeam Airline Partnerships