Quick Guide to Your COV EZ Voice Voicemail System

Quick guide to your COV EZ Voice Voicemail System

To Enter Program Mode

You must call into the voicemail hunt group. When you hear the main greeting you press *97, and it will prompt you to enter your password which is 8000. Once you have entered the password it will give you options for Mailbox Administration, Main Greetings Options, System Functions, etc. Once you have completed making your desired changes, you will continue to press the * button until you return to the main greeting. At that point your changes will be completed.

Changing Main Greetings

Once you enter programming mode you will wait to hear “Main Greeting Administration”, which is option 2. After you press 2, it will then prompt you to press 2 to set up the main greetings or 3 to edit the main menu. (Press 2, “Set-up Greetings”) You can then press 1 to change your Holiday Greeting, 2 to change your Business Hours Greeting or 3 to change your Non-business Hours Greeting. Editing the main menu will allow you to change single digit dialing (1 thru 9) to be directed to a specific mailbox. For example you may have in your main greeting “Press 1 for Group Sales” which can be directed to extension 205, your sales department or 0 to the front desk.

Editing Mailboxes

Once you enter programming mode you will press 1 for “Mailbox Administration.” After you press 1 you will hear the following options; press 1 to list all mailboxes, 2 to add mailboxes, 3 to edit mailboxes and 4 to delete mailboxes. Once you have made your selection you will automatically be guided to make the changes you desire.

Time & Date

Once you enter programming mode you will press 4 for “System Administration.” It will prompt you to press 1 to set system time and date. Once you have completed the time change, the voicemail will automatically drop from programming mode and re-boot. If this does not happen, continue to press * to exit the programming mode.