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Ocala Coffee, l.l.c.
Shift Leader: Job Description
Dunkin’Brands------{eat drink think}
“The relentless pursuit and continuous improvement of Guest Satisfaction through uncompromising and consistent Quality, Service, and Cleanliness. Every guest, every shift, every day in every restaurant.”
“Make it the BEST part of there DAY.”
Job Description
Ocala Coffee III LLC
6215 S. Orange Ave.
Orlando, FL32809
Phone (321)287-0690 • Fax (407)641-8964
Position: Shift Leader
Property of Ocala Coffee, LLC, Sept 2009
2
-----Essential Job Duties for aShift Leader.
Management:
All shift managers must verify the completion of the Blue and Red Books during there shifts.
Training:
All shift managers must be TRAINED and CERTIFIED to deliver Guest Satisfaction. This must be accomplished within Ninety Days of hire.
Guest Services:
Smile
Greet every guest every time
Follow “Six Steps of Service.”
Use Suggestive Selling
Cleaning:
Assist in the cleaning and maintaining of all equipment
Safety and Sanitation:
Completion of Red and Blue Books
Proper hand washing - frequently.
No Bare hand contact with food.
No sick employees.
Understand Health Requirements.
All products coded- date & time.
Crew Appearance and Behavior:
Neat, Clean, and Professional.
Behaviorconsistent with industry best practices.
4 Key Factors
Friendly & Courteous~Make it the BEST part of there DAY
Fast~ Drop everything- guest first
Every second counts
Teamwork
Quality and Accuracy~Do it Right
Don’t serve it if you wouldn’t want it
CLEAN SANITARY~Clean as you go
FOOD SAFETY AT ALL TIMES>
Primary Responsibilities:FRONT COUNTER
Smile
Greet the Guest
Take Guest order
Direct guestto appropriate pick up area.
Thank the guest
Secondary Responsibilities:
Assemble items bakery and coffee
Clean and stock POS counter area.
Front and clean bakery cases
Clean and stock Dining room
Primary Responsibilities: FRONT COUNTER ASSEMBLER
Smile
Assemble orders
Deliver order
Thank the Guest
Brew coffee
Ensure product rotation and holding times
Secondary Responsibilities:
Clean and stock dispensing and brewing area
Assemble Drive-thru beverage orders
Assist assembly of donut/bakery orders
Stock reach-in coolers
Clean and stock coolatta station
Clean and stock Espresso station
Signature:______
Printed Name:______
Date:______
Property of Ocala Coffee, LLC, Sept 2009
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