HAWRA ABBAS RESTAM MOHAMED

H. 240, Al Imam Al Hussain Avenue, B. 302

Manama, Bahrain

(+97333680888), (+97336444181)

OBJECTIVE

To obtain a suitable position in an esteemed organization where I can contribute to its success utilizing my creativity, enthusiasm and knowledge, which in turn offers me a successful career experience.

EDUCATION

2011 - Current:Bachelor in International Logistics and Transport, Bahrain Polytechnic.

2013 – 2014 :The Chartered Institute of Logistics and Transport, CILT Diploma.

2012 – 2013 :The Chartered Institute of Logistics and Transport, CILT Certificate in Logistics and Transport

02/10 - 06/10:Foundation student, Bahrain polytechnic.

2006 - 2009 : Science & Mathematics, Khawla Secondary School. GPA: 92.4%.

COURSES

09/13: Dealing with people.

04/13 : Safety at work place

10/12:Profitable Customer Relationship.

08/12:Compliance and Ethics.

03/12: Emotional Intelligence.

EXPERIENCES

01/14 – 06/14:Warehousing and fleet assistant, Gulf Agency Company.

  • Prepare fleet expenses report.
  • Check traffic contravention for company vehicles.
  • Maintain received and delivered goods.
  • Storage record of goods.

06/13 – 12/13:Movingcoordinator, Gulf Agency Company.

  • Handling both import and export shipments.
  • Arranging appointments with customers for pre-move survey.
  • Asking agents, airlines and shipping lines for rates.
  • Following up quotations with customers.

02/13 -05/13: Administration assistant, Gulf Agency Company.

  • Archiving job files.
  • Employees leave plan.
  • Preparing appraisal forms.
  • Business support activities.
  • Reporting to management.
  • Preparing quotation conversion report of the sales team.
  • Following up the shipments.
  • Booking Jobs for both Air and Sea freight.
  • Preparing supplier invoices.
  • Preparing documents for clearance and delivery.
  • Preparing the original documents for customers.

01/12 –01/13: Customer service assistant, Gulf Agency Company.

  • Prepare quotations for customers.
  • Deal with our agents in worldwide bases.
  • Send rate requests.
  • Follow up with customers.
  • Send routing orders.
  • Open jobs for ocean fright on GAC FRIGHT.
  • Do customer satisfaction survey.
  • Track the shipments both Air and Sea.

2011-2012:Customer care Advisor, Invite company B.S.C

  • Receive customer calls and follow up.
  • Arrange appointments between customers and contractors.
  • Write daily reports of customer problems.
  • Report to management about monthly problems.

SKILLS

IT:

Microsoft office (Word, Excel, Power point, Access and Visio).

Networks (Internet).

Language:

Native Arabic Speaker

Excellent English communicator.

Interpersonal:

Quick learner.

Strong leadership abilities.

Excellent communication skills.

Work well under pressure.

Team worker.

Well organized and confident.

Innovative.

REFERENCES

Available upon request.