Admissions Coordinator
Department: Marketing Name: ______
Due Date: ______
Review: JOB DESCRIPTION o PROBATIONARY EVAL o ANNUAL EVALUATION o
COMPETENCY EVAL o DEPT. ORIENTATION o OTHER o
Distinguishing Characteristics:
Responsible To: CEO
Supervision:
is provided through:
1. Facility monitoring activities
2. Direct observation
3. Weekly Conference Calls
4. Staff meetings / in-services
5. Management meetings
6. Individual meetings as needed
7. Disciplinary and grievance procedures
8. Annual performance appraisal
Qualifications:
1. Education - B.A. in related field, M.A. preferred
2. Experience - Three years of direct service provision or equivalent work experience related to the eating disorder population. Knowledge of addictions, mental, emotional and behavioral disorders.
3. Certifications - CPR certified.
4. Licenses -
5. Special Requirements - Knowledge in the disease of eating disorder
treatment and rehabilitation. Public Relations and Customer Service Skills. Ability to travel extensively
6. Age / Gender Specifics - Ability to work with adult and
adolescent eating disorder population as well as their
families.
Working Environment:
Office space is provided by the facility with materials, equipment, and supplies necessary to perform assigned tasks as described. Can work from another state.
Physical / Emotional Demands / Working Conditions:
Work is sedentary or ambulant. Occasional physical exertion (lifting 30 or more pounds, walking, standing, etc.)
to support patient weight in case of emergency situation or patient disability requiring assistance in walking, standing, etc... Must be able to stoop, sit, stand, bend and reach. Must be able to read, write, and speak English
language. Must be able to make independent decisions when needed. Must be able to relate to and work with ill,
disabled, emotionally upset, elderly, hostile people as needed. Must be able to communicate verbally and in writing with the clinical and other staff. Must be emotionally stable and exhibit ability to display
coping skills. Risk of exposure to infections and contagious / blood borne diseases. Exposed to varying and unpredictable situations (i.e. client behavior). Subject to work schedule and shift change.
Position Classification: Exempt OSHA Classification: 1
Competency: Tasks / responsibilities evaluated in this document reflect consideration of age specific care
Rendered to the female, adult/adolescent eating disorder population.
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Abbreviations: “DO”=Direct Observation; “N”=No; “S”=Sometimes; “Y”=Yes; “E”=Exceeds; “NA”=Not Applicable
(Tabulation of Score: Add points and divide by # of tasks within each category)
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Tasks and Responsibilities:
DO _____ / _____
I. Sets professional standards and meets them. Date Initials
Dept. Orientation 0 1 2 3 ----
Date Initials N S Y E N/A
___/___/___ 1. Provides facility with current license and/or certification. o o o o o
___/___/___ 2. Evaluates own performance and sees opportunity for growth. o o o o o
___/___/___ 3. Participates in continuing education programs conducted by
Facility. o o o o o
Average Score 1. : ______
COMMENT:
II. Standards of Conduct - Measured by direct observation, facility monitoring
Activities, i.e., incident reports, formal complaints, disciplinary, administrative
Documents.
DO ______/______
Date Initials
Dept. Orientation 0 1 2 3 ----
Date Initials N S Y E N/A
___/___/___ 1. Adheres to facility confidentiality policies and procedures. o o o o o
___/___/___ 2. Displays a cooperative and positive attitude towards callers,
Clients, staff, and visitors. o o o o o
___/___/___ 3. Maintains facility attendance policy as outlined in Human
Resource policies and procedures. o o o o o
___/___/___ 4. Adheres to facility dress code. o o o o o
___/___/___ 5. Adheres to facility smoking policy o o o o o
___/___/___ 6. Adheres to facility safety policies and procedures. o o o o o
___/___/___ 7. Adheres to facility client rights. o o o o o
___/___/___ 8. Adheres to facility infection control policies and procedures. o o o o o
___/___/___ 9. Adheres to facility drug free workplace policy. o o o o o
___/___/___10. Wears facility identification badge when on duty to assist clients
In identifying appropriate / needed personnel. o o o o o
___/___/___11. Adheres to work & activity schedule (i.e. meetings, trainings...) o o o o o
Average Score 2: ______
COMMENT:
III. General Duties: DO _____ / _____
Date Initials
Dept. Orientation 0 1 2 3 ----
Date Initials N S Y E N/A
___/___/___ 1. Participates in performance improvement activities, exhibits initia-
tive by suggesting process changes with compliance supported by
direct observation, meeting minutes, input into supervision process,
and staff growth and development survey. o o o o o
___/___/___ 2. Exhibits clear concise verbal and written communication as
monitored through direct observation. o o o o o
___/___/___ 3. Demonstrates telephone skills, answering, taking messages,
placing on hold and transferring calls. o o o o o
Average Score 3: ______
COMMENT:
IV. Provides leadership and guidance for team members. DO ______/ _____
Date Initials
Dept. Orientation 0 1 2 3 ----
Date Initials N S Y E N/A
___/___/___ 1. Provides team members timely communication regarding the
team, issues with the team, facility or treatment milieu. o o o o o
___/___/___ 2. Coordinates in a timely manner, issues or activities relevant
to the team, and/or to the team’s relationship within the facility or
treatment milieu. o o o o o
___/___/___ 3. Keeps Treatment Team informed of Intake status and o o o o o
Potential clients.
Average Score 4: ______
COMMENT:
V. Essentials Functions / Job Duties: DO ______/ _____
Date Initials
Dept. Orientation 0 1 2 3 ----
Date Initials N S Y E N/A
___/___/___ 1. Responds to all inquiries (telephone, email, and walk-in) regarding
services at Center for Hope o o o o o
___/___/___ 2. Provides professional-level assessment and o o o o o
intake services for individuals referred to the facility. Walks inquiries
through admission process from initial contact to admission.
___/___/___3. Receiving and coordinating information received via telephone, fax, o o o o o
Email.
___/___/___ 4. Collect medical and psycho-social documentation regarding
Applicants to present to clinical staff. o o o o o
___/___/___ 5. Evaluate patient appropriateness for treatment and determine
appropriate level of care through coordination with
clinical staff. o o o o o
___/___/___ 6. Verification of insurance coverage. Obtain prior insurance
authorizations and negotiate single case contract through
coordination with clinical management staff. o o o o o
___/___/___ 7. Record-keeping and report preparation of all intake interactions.
Documentation as outlined in policies and procedures including
completing of all intake documents prior to admission. o o o o o
___/___/___ 8. Attend and participate in meeting as assigned. This may
include clinical, intake, case conferences, staff meetings, in-services
and staff trainings. Attend community meetings as appropriate. o o o o
___/___/___ 9. Responsible for coordinating outreach efforts to prospective
client’s family members and professionals with a focus
on customer service. o o o o o
___/___/___ 10. Other duties as assigned o o o o o
___/___/___11. May be required to arrange transportation for patients who come
into facility and/or need to leave the facility for medical/psychiatric
or other emergency reasons. o o o o o
___/___/___12. Completes admission process efficiently and accurately. o o o o o
___/___/___13. Completes and copies necessary paperwork to ensure patient
files are prepared for admission o o o o o
___/___/___14. Exhibits organizational skills and is systematic in carrying out
intake duties. o o o o o
___/___/___15. Demonstrates ability to teach peers new procedures as appropriate
and train new personnel as requested. o o o o o
___/___/___ 16. Meet with Parent(s), Patients upon Admit and Review necessary
paperwork, and obtain required signatures and documentation. o o o o o
___/___/___ 17. Maintains daily contact with NRC including review/update of daily
handoff report and follow up with referrals. o o o o o
___/___/___ 18. Provides documentation/updates of patient/inquiry status to
CEO and
Clinical Director o o o o o
___/___/___ 19. Maintains strong communication with CEO
regarding referral sources. o o o o o
___/___/___ 20. Accurately maintains list of open bed status and waiting list. Provides
information to CEO and Clinical Director o o o o o
Average Score 5: ______
COMMENT:
VI. Other duties as assigned. DO _____ / _____
Date Initials
Dept. Orientation 0 1 2 3 -----
Date Initials N S Y E N/A
___/___/___ 1. o o o o o
___/___/___ 2. o o o o o
___/___/___ 3. o o o o o
___/___/___ 4. o o o o o
Average Score 6: ______
Average Total Score: ______
REVIEW OF PREVIOUS OBJECTIVES: ______
______
______
OBJECTIVES FOR CURRENT EVALUATION: ______
______
COMMENTS:
STAFF RESPONSE: ______
______
______
EMPLOYEE VERIFICATION: This job description/evaluation (circle one)
(a) reflects my current duties
(b) needs to be considered for revision in the following areas:
JOB DESCRIPTION:
Signatures below indicate that this job description has been reviewed with the employee by the supervisor, and that the employee has been given the opportunity to ask questions. (At the employee’s request, a copy may be provided for future reference.)
Staff Member______Date ______
Executive or Clinical Director ______Date ______
DEPARTMENT ORIENTATION OR EVALUATION:
Signatures below serve as formal documentation of department orientation as indicated in this form.
Executive Director______Date ______
Marketing / Admissions Director ______Date ______