Job ID: 39400

Transcription

Having difficult conversations

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TRANSCRIPTION

HAVING DIFFICULT CONVERSATIONS

TRANSMISSION SCRIPT

Time-codes / Dialogue
10:00:15:04 / Carol
Hi, Nick.
10:00:16:01 / Nick
Hi, Carol.
10:00:16:22 / Carol
You wanted to see me.
10:00:17:20 / Nick
I did, yes. Take a seat.
10:00:19:08 / Carol
Okay.
10:00:21:04 / Nick
You okay?
10:00:22:02 / Carol
Yes, fine, thank you.
10:00:23:07 / Nick
Family all right?
10:00:23:17 / Carol
Yeah, they’re fine, thank you. They’re fine.
10:00:24:24 / Nick
Got a couple of kids, haven’t you?
10:00:26:03 / Carol
I have, yes. Yes. Yeah.
10:00:27:12 / Nick
They’re getting on all right?
10:00:28:18 / Carol
Yeah, growing as they do.
10:00:30:03 / Nick
Right.
10:00:30:16 / Carol
Mmm, cost me a fortune.
10:00:30:24 / Nick
They’re getting on okay?
10:00:32:10 / Carol
Yeah. Yeah, they’re fine.
10:00:33:10 / Nick
Good. Good. Well, it’s nice to talk to you about your family, but I wanted to talk to you about something else today, so…
10:00:38:18 / Carol
Okay.
10:00:39:13 / Nick
…I want to talk to you about some invoices that you didn’t send out last week.
10:00:43:02 / Carol
Invoices? Not sent out?
10:00:44:09 / Nick
Yeah, particularly the Gibbs account.
10:00:46:15 / Carol
Me?
10:00:47:17 / Nick
Yes, you.
10:00:48:05 / Carol
Gibbs? That can’t have been me. No, I did all my work last week. I was up-to-date. I caught up with it and … put it in the post. Ah, the post room, Jim in the post room, I’ve noticed sometimes when I go in there he doesn’t always send all the letters out. I think there’s a problem there. You might want to look at that.
10:01:06:01 / Nick
Well, even if it was Jim on this occasion it’s not the first time you’ve not sent invoices out, is it?
10:01:11:24 / Carol
(Expels air) No! No, no, I can’t remember ever not doing anything like that.
10:01:16:11 / Nick
Well, I’m sure there’s been a few times. The Gibbs people rang me…
10:01:18:23 / Carol
Sure? But how do you know you’re sure?
10:01:20:14 / Nick
Well, the Gibbs people rang me up saying that they were willing to pay and ready to pay the invoice and they haven’t had it again, so that is it.
10:01:25:02 / Carol
Ah! No, that’s not true. I’ve always done my work. I always make sure that I do it.
10:01:31:00 / Nick
And if they don’t pay there’s not any money for wages including yours.
10:01:34:06 / Carol
I was very busy last week. I mean you know yourself Louise was off, she was off sick. I had to answer the phones.
10:01:40:06 / Nick
Yeah.
10:01:40:17 / Carol
I was doing two jobs, you know I was. How can I do all that work of two people and get all the invoi…
10:01:46:13 / Nick
Mmm. Well, we’re all busy but it’s not the first time this has happened, Carol, is it?
10:01:49:14 / Carol
But I had to cover! I was doing two jobs last week! You know I was doing two jobs! I was covering for her, doing her work and my work! Yeah, okay, maybe one or two slipped through the net! Sounds as though…
10:01:59:18 / Nick
Well, all I’m asking you to do is do your job. Do the job that you’re paid.
10:02:03:09 / Carol
Are you saying I’m not doing my job properly?
10:02:05:07 / Nick
Well, I’m saying that if everybody did their job like you did we’d be in a lot of trouble.
10:02:07:15 / Carol
(Gasps) This is just awful. Why are you picking on me? I’m really upset about it, Nick. I just want to do my job!
10:02:14:13 / Nick
Well, I just need you to do the job that you’re paid for, Carol.
10:02:16:17 / Carol
I am doing my job!
10:02:17:19 / Nick
Well, clearly you’re not.
10:02:18:07 / Carol
Well, why don’t you do the job you’re paid to do which is to manage properly and then you’d manage the account in an effective manner, and you’d manage Louise who doesn’t turn up two days out of five. No wonder we’re in a state if you can’t organise when people are off and deal with people who are absent! It’s ridiculous.
10:02:32:10 / Nick
Well, if all my staff just did what I ask ‘em to do and you included then things would be a lot better.
10:02:35:07 / Carol
Well I do! I do more. I do over and above. I do more for the…
10:02:40:02 / Nick
Well, I’m not just blaming you, but if everybody were like you not sending things out we’d have a real problem.
10:02:43:17 / Carol
(Gasps) Oh, this is getting personal! I’m really not happy! This is just not… What on earth…
10:02:48:13 / Nick
Well, all I’m asking you to do, Carol, is your job.
10:02:50:09 / Carol
Well, I’m going to make a complaint. This is just not good enough. I’m gonna complain to my representative.
10:02:55:13 / Nick
If everybody did the job that they’re paid for in this organisation we’d all be a lot better off.
10:02:58:23 / Carol
I’m not listening to this. This is just ridiculous. You’re having a right go.
10:03:02:05 / Nick
Then if that’s the way you want to do things then…
10:03:03:23 / Carol
I think it is.
10:03:05:08 / Carol
Really I don’t know what else to say because I’ve run out words!
10:03:08:04 / Carol
I can’t listen to this anymore, I’m going.
10:03:09:05 / Nick
Well, if that’s your attitude I’ll have to speak to you when you’ve calmed down.
10:03:10:02 / Carol
I’m going! I’ve had enough! I’m off!
10:03:25:13
END CARD: