Job Title: Lead Clerk Date: 8/12

Job Summary

Assist management with the operations of the store by performing the clerk duties in the designated department (grocery, freight or seafood only), leading by example, and assisting the department manager in general department operations as directed. Answer customer questions and complaints in a professional manner and assure all customers receive fast, friendly service. Perform the duties of a grocery clerk, cashier, freight stocker or deli clerk in addition to assisting assigned employees in the performance of their tasks as appropriate, including notifying them of their breaks and lunches.

Typical Duties and Responsibilities

  • Maintains and encourages an atmosphere of fast, friendly courteous customer service.
  • Provides customer service by performing the duties of a clerk in the designated department (grocery, freight or seafood). **Refer to Grocery Clerk, Cashier/Checker, Freight Stocker or Deli Clerk job descriptions for complete list of responsibilities.
  • Performs a lead role in customer service which may include handling customer complaints and requests, approving checks, selling gift certificates, issuing refunds, receiving returned check payments and answering any questions the customer must have.
  • Continuously monitors area activities, including customer traffic flow, coverage of checkout lanes, etc.
  • Maintains cleanliness and eye-appeal of work area, storage area, equipment and retail displays according to company policy and legal regulations; and cleans work area by mopping, sweeping, taking out garbage, etc.
  • Ensures the department/area of responsibility is kept clear of excess carts, baskets, garbage, etc.
  • Monitors arrivals, breaks, lunches and departures of employees in area of responsibility. Communicates with Department Manager regularly.
  • Assists the Department Manager as directed.
  • Assistsdepartment clerks by providing direction and leadership, demonstrating and performing clerk responsibilities and assigned tasks, and answering department employee questions.
  • May monitor cashier money handling procedures and assists with scan system procedures (i.e. UPC codes not on file, scan pricing errors, etc.).
  • May fill department racks/shelves, displays, coolers, handle and use cleaning materials, department machines and equipment, pull cardboard and face the wall and aisles, perform other department duties as needed or directed.
  • Maintains a constant awareness of customer and employee safety.
  • Stocks and rotates merchandise in any area of the store as needed.
  • Performs cashiering duties as necessary.
  • Performs other duties as assigned or needed.

Requirements

Education:

  • High School Diploma or equivalent

Experience:

  • Communicating clearly and professionally, utilizing excellent verbal, written and inter-personal communication skills, establishing and maintaining a good rapport with co-workers, supervisors, vendors, customers and others.
  • Providing leadership, exhibiting interpersonal skills by maintaining composure and professionallyaddressing difficult and sometimes angry individuals including customers, vendors and co-workers.
  • Applying clear understanding of overall company practices, including in-depth knowledge ofpolices/procedures, in order to effectively judge and react to customer activity.
  • Demonstrating initiative and self-direction to perform a variety of simultaneous skills (multi-tasking).
  • Conducting visual inspections, reading reports, computer printouts, register and computer screens, etc.
  • Perform basic math (add, subtract, multiply and divide) and compute weights and measures.
  • Perform primary duties efficiently and accurately with honesty and integrity.

Ability to:

  • Perform all duties described in the appropriate department specific job description (grocery clerk, cashier, freight stocker or deli clerk).
  • Understand overall company practices through previous experience in designated department (grocery, freight or seafood) or equivalent.
  • Properly use cleaning chemicals in accordance with manufacture’s guidelines and instructions.
  • Properly handle food products per State and County laws, and WinCo standards.
  • Reach, lift and maneuver objects of varying dimensions and weights up to 50 lbs. frequently.
  • Stand for long periods of time, walk and move rapidly, bend, stoop, twist and turn frequently.
  • Perform duties with mental alertness involving potential hazards with respect to related procedures, machines, equipment and work aides.
  • Understand state & federal regulations if certification is needed.
  • Perform primary duties efficiently and accurately.

Additional Requirements:

•Food Handlers Certification (Per State Laws)

Machines and Equipment Operated:

•Refer to appropriate department specific job description (grocery clerk, cashier, freight stocker or deli clerk) for complete list.

The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.