Front of House Supervisor

Front of House Supervisor

Job Description

Visitor Interaction

To ensure that all visitors receive a warm welcome to Arundells and to assist in makingtheir visit as informative, enjoyable and interesting as possible.
To help ensure that questions and requests for information are addressed and responded toin a timely way.

Volunteers

To plan and coordinate the daily volunteer room steward rotas.
To properly brief and manage the duty stewards each day.
Ensure that all rooms are properly stewarded.
To plan and ensure that refreshment breaks are initiated, taken and covered
Provide leadership, support and encouragementto volunteer room stewards as necessary.
To maintain the data base of volunteer helpers and individual personnel records.
To work closely with and assist the Manager andDeputy Manager in the recruitment and ongoing training of volunteers.

Guided Tours

To maintain a close liaison with the tour guides and to help toreceive, welcome and administercoach party and larger tour group visits.

Security

To be familiar with all security protocols and the operation of the security intruder and fire alarm systems.
To ensure that the property is ready to receive visitors.
To ensure that the property (and garden) are clear of visitors at the end of the day and that the house and outbuildings are secure.

Presentation

Ensure that all show rooms, the visitor reception and the exhibition room have been cleaned, are properly presented and ready for access by visitors.
Check that lavatories are clean and correctly equipped.
Check that information for visitors is available in each room and correctly displayed.
To assist with routine cleaning duties as requested.

Marketing

To assist with the promotion and marketing of Arundells to a wide audience including the marketing of events and exhibitions.

Retail sales

To oversee the display, promotion and sale of retail goods within the Visitor Reception.
To monitor sales for each product within given periods and record this information.
To work closely with the Manager and Deputy Manager in formulating ideas for new retail goods.

Health and Safety

To be familiar with the Foundation’s Health, Safety and Welfare Policy and all Risk Assessments prepared by the House Manager.
To contribute to the review of Risk Assessments as requestedby the Manager.
To be fully conversant with the emergency / fire response and evacuation procedures and to act as a duty fire marshal.
To respond to, address and record accidents and illnesses that occur as agreed with the Manager and Deputy Manager.

Exhibitions / visitor interpretation and the care and conservation of the Collection

To assist with the preparation and management of exhibitions and with the planning and preparation of new visitor information material as required by the Manager or Deputy Manager.
To assist with practical tasks to assist with the preservation and conservation of the house and Collection as required by the Manager and Deputy Manager.

Events

To assist with the practical administration and management of events that may take place and as directed by the Manager.

Knowledge

To develop a good general understanding and knowledge of the history of Arundells and its Collection, the life of Sir Edward Heath and the Charitable Foundation.

Visitor recording and surveys

As instructed by the Manager, to compile and maintain a daily record of visitor numbers, admission takings and ancillary information.
To arrange and manage surveys of visitors and to record the information obtained.

Additional Duties

To undertake additional tasks as may reasonably be requested by the Manager or Deputy Manager.