TEAM/FUNCTION: / MANAGEMENT/TEAM LEADER:

PERFORMANCE RATINGS AND INSTRUCTIONS

A. Outstanding Performance

Excelled in multiple core functions, demonstrated great organizing, planning and management skills, and always proactively participate all activities. /

B. Excellent Performance

Performed above standard with excellent competency and proficiency, and demonstrated great drive for continuous learning/improvement /

C. Meets Expectations

Demonstrated competency and accomplished goal/objective with sense of responsibility. /

D. Needs Improvement

Overall performance below expectation, need further coaching and motivation for immediate improvement
  • Review performance factors and competencies listed below
  • Review past objectives; assign an overall "Performance Rating”
/
  • Review the evaluation w/employee and discuss future objectives & development
  • Completed form is to be retained in employee's official personnel file

DRIVE FOR DRAMATIC IMPROVEMENT / A/10-9.1 / B/9-8.1 / C/8-7.1 / D/7-6
Job Competency, Hands-on, Cross-functional and Proactive Activities /
  • Self-motivator and quick learner; possess competent job skills with capacity for expansion; apply job skills/knowledge with great efficiency and effectiveness
  • Doer/hands-on & proactively get team members involved; reach-out to cross-functional teams for essential activities to maximize work/operation efficiency & effectiveness
  • Proactively initiate improvement to streamline business operations

Remark
Technical Skill /
  • Show ability to learn and become proficient with new relevant technical skill
  • Learn and improve skills in office productivity tools, systems and software, and apply skills in daily operation management, tracking and control
  • Eager and challenge self to learn new relevant technical skills independently

Remark
Project/Team Management /
  • Proactively plan and manage responsible operations, set standards and examples and motivate team members to implement
  • Lead projects and/or cross-functional teams by defining project objectives, assigning resources/responsibilities, tracking progress & pushing for timely completion
  • Promote and implement daily, weekly, monthly, quarterly or any other regular task checklist, and well document complete records and measurements

Remark
Organization, Vertical/ Horizontal Analysis & Daily Operation Efficiency /
  • Well organized in records, tasks and timely follow through in assignments
  • Competent in conducting upstream, downstream and horizontal analysis of implications and impacts; effective in tabulated (vertical and horizontal) analysis, comparison and summarizing conclusions
  • Perform daily operations with focus, efficiency, productivity and high alertness, and practice good record keeping and tracking
  • Able to set priority, review/assess issues promptly, demonstrate problem solving skills with efficiency, and report progress status promptly

Remark
Product Knowledge, Presentation, Sales /
  • Show strong desire and interest in learning internal/external products and markets, competent in reviewing product features, functionality and competitive pricing, and proactively explore creative marketing ideas
  • Proficient in analyzing features and presenting/introducing productsin a well-organized and persuasive manner
  • Establish effective progress tracking records of new product launches and customer purchasing trends, proactively prepare product presentation materials/samples to develop existing and new customers, and persistently follow up progress and timely update tracking records

Remark
DRIVE FOR DRAMATIC IMPROVEMENT / A/10-9.1 / B/9-8.1 / C/8-7.1 / D/7-6.1
Work Products /
  • Competent in conducting RATC (Resourceful, Analytical, Thoughtful/Thorough, Complete) reviews and analysis, and being able to summarize results in the most professional way
  • Create work products with organized contents and well illustrated photos/flow charts, and persistently follow up with effective communications

Remark
Accuracy and Quality /
  • Always conduct self review/inspection, peer and technical review to achieve accuracy, completeness and highest quality in any work product
  • Professional, dependable and perform all tasks with great quality

Remark
Creativity and Flexibility /
  • Innovative and resourceful in product designs, marketing/sales and business operations, and proactively explore creative implementation
  • Proactive and effective in cross-functional activities
  • Challenge policy/direction when appropriate and has capacity to propose/implement adjustment and enhance performance

Remark
Cost Saving and Control /
  • Demonstrate skills and capacity to do more without having more
  • Ability to analyze resource utilization and recommend most cost effective solutions

Remark
OPEN-MINDEDNESS IN LISTENING, LEARNING AND FACILITATING / A/10-9.1 / B/9-8.1 / C/8-7.1 / D/7-6.1
Teamwork and Transparency /
  • Promote and implement “sunshine” and transparent management
  • Unselfish and always help others and the team
  • Consistently promote teamwork and positive work relationship
  • Willingness to mentor others and share knowledge and experience
  • Recognize sensitivities of others, and treat others w/respect and professionalism
  • Resolve conflict and frustration with constructive attitude and approaches

Remark
Communication and Facilitation /
  • Organize data, ideas and material in advance, well prepare for presentation, and promote creative ideas and feedback
  • Competent of communicating in clear, effective, timely, concise and organized manner
  • Listen to others with recognition and professionalism, and encourage feedback

Remark
Dedication to Customer Development, Doing Above & Beyond, Passionate Service /
  • Internalize and practice LEAPERS customer oriented business culture, proactively understand customers’ business & objectives, passionate for building relationships & business development, constantly review up/downward trends and provide adapted and responsive service
  • Passionate and set highest priority for handling customer services and requests
  • Handle customer service cases with dedicated efforts, conduct thorough reviews and analysis, and make sure resolution is complete and satisfactory
  • Well communicate company’s relentless drive and efforts for product innovation, quality advancement, continuous improvement, and commitments of complete solutions and most satisfying services
  • Consistently and responsibly follow up with PD and management about customer feedback and concerns, and provide timely updates to customers

Remark
KNOWLEDGEBASE REUSE AND SENSE OF URGENCY / A/10-9.1 / B/9-8.1 / C/8-7.1 / D/7-6
Maximize Reuse of Work Product Materials and Systems Efficiency Tools /
  • Develop work products with advanced planning and streamlined processes to avoid waste and re-Inventing the wheel
  • Proactively promote sharing and refining what has been developed
  • Keep implementing/perfecting SOP’s and providing templates/materials for reuse
  • Promote reuse of KB templates, contents and roadmaps
  • Proactively participate and contribute in system efficiency tool development and promote the use of system tools

Remark
Urgency and
Can Do Attitude /
  • Promote optimal use of time and resources and accomplish assignments timely and effectively
  • Inspire confidence, always take charge with can do attitude, require minimum supervision, proactively request additional assignments and responsibility; always committed to doing above and beyond

Remark
CORPORATE CITIZENSHIP / A/10-9.1 / B/9-8.1 / C/8-7.1 / D/7-6
Implement SOP’s and Safety Procedures /
  • Effective in specifying SOP’s, implementing SOP’s and promoting improvement
  • Work with strong sense of safety, conservation, correct use and handling of tools/equipment/facilities; identify and educate unsafe cases; advocate safety training; conscientious and proactive attitude of “if not me, who else”

Remark
Attendance/ Punctuality /
  • Dependable and on time; well prepare for daily activities
  • Absences are properly prescheduled and reported

Remark
Great Sense of Belongingness /
  • Care for and protect property, machine/equipment and clean environment
  • Utmost professional conduct, treat others with great respect

Remark
OVERALL PERFORMANCE RATING
/ Needs Improvement / Meets Expectations / Excellent Performance / Outstanding
Performance
GOALS/OBJECTIVES FOR NEXT YEAR

2018-12-10P. 1/3Leapers-UTG Performance Review Form V 3 01 - 2010-11-08