Job Title: Family and Volunteer Support Worker

Home-Start Medway

Job Description

Home-Start Medway

Location: Gillingham

Hours of work: 25 hours per week(days to be discussed)

Salary: £16,458 per annum pro rata

Responsible to: Home-Start Medway Scheme Manager

Purposes of the job:

To support families by providing a home visiting service
To provide support to the core service of Home Start Medway
To actively recruit, train and support volunteers
To assist with the efficient administration of the Home-Start Medway Office

Main Responsibilities:

To visit families in their own homes to provide befriending, enabling and empowering to parents
Tobe actively involved in the recruitment of new Home-Start Medway Volunteers
To train and support volunteers in their development
Lead the promotion of volunteering opportunities, organising promotional events
To ensure the effectiveness of Home-Start Medway through efficient administration
To contribute to the effective day to day operation of the scheme in accordance with Home-Start Governing documents, standards and methods of Practice, Home-Start Agreement and Quality Assurance Standards
Maintain records for statistical information, monitoring and evaluation
Communicating by telephone with a wide range of people
Contribute to the development of Home-Start locally, regionally and nationally.
To work with Home-Start’s Equality, Fairness & Diversity, Health and Safety, Safeguarding and Confidentiality policies
To undertake any duties that fall within the nature of the role and responsibilities of the post as detailed above
To have a flexible approach in working as part of a team
This job will involve some evening and weekend working

The Home-Start Medway Family and Volunteer Support Workeris expected to work within the ethos of Home-Start and have high standards of practice. The need to respect confidentiality is paramount, as is a mature and flexible approach to the work.

Person Specification for Family and Volunteer Support Worker

ESSENTIAL

Education and qualifications:

Good standard of education (GCSE, NVQ level 3 or equivalent)

Relevant IT skills and Administrative experience.

Employment history:

Relevant previous,current employment or voluntary work.

Experience:

IT skills and experience includingMicrosoft Office including Publisher

Experience of creating and maintaining filing systems and data bases

Effective communication skill, written, verbal and telephone

High standards of practice and presentation work

Ability to work under pressure and meet deadlines

Ability to collate and process information

Ability to prepare reports and statistical information

Good inter-personal skills

Good organisational skills

Ability to work off own initiative and be solution focussed

Supporting families:

Experience of working with children and families

Understanding the needs offamilies with young children

Understanding need for professional confidentiality

Working in partnership and in the wider context:

Ability to establish and maintain effective relationship with a wide variety of people

Self-management

A positive and creative approach to tackling tasks

Knowledge and commitment to equal opportunities

Special requirements:

Able to work flexibly, some evening and weekend work

Willingness to access training opportunities

DESIRABLE

Knowledge of the roles of agencies providing services for children and families

Experience of working within a small team

Training in Equal Opportunities

An interest in the needs of children and families

Experience of working within the voluntary community sector

Experience of volunteering and/or working with volunteers

Experience of supporting parents in their parenting role