NCFE Level 3 Diploma in Health and Social Care (Adults) for England (501/2263/0)

Evidence Tracking Sheets

Evidence Tracking Sheet

Learner name:

Tracking your evidence

During your course your Assessor will ask you to carry out work either in the classroom, in your workplace or at home which you’ll keep as evidence of your learning.

The work you produce (evidence) will be assessed by your Assessor to make sure you’ve covered everything in sufficient detail. Your evidence could be made up of a combination of:

NCFE Level 3 Diploma in Health and Social Care (Adults) for England (501/2263/0)

Evidence Tracking Sheets

¨ written work or class notes

¨ products or samples of practical work

¨ case studies

¨ simulated activities or role play

¨ work placement diaries

¨ learning logs

¨ video or audio recordings

¨ other appropriate formats suggested by your Assessor

NCFE Level 3 Diploma in Health and Social Care (Adults) for England (501/2263/0)

Evidence Tracking Sheets

When all of your evidence is gathered together in a file or folder, this becomes your portfolio.

Your centre and Assessor may have systems that they use to plan and monitor your assessment. These may be computer-based (eg using ‘e-portfolio’ software) or paper-based (using forms or checklists). These systems are designed to show how each piece of evidence meets which learning outcomes and assessment criteria.

How your evidence is checked

After your Assessor has assessed your work, another member of staff - the Internal Moderator/Verifier - will review it. An External Moderator/Verifier from NCFE will visit your centre. The External Moderator’s/Verifier’s role is to make sure your work has been assessed to NCFE’s requirements. They’ll do this by checking a sample of candidates’ portfolios – which may include yours. They also may wish to talk to you about the content of the course and the work you’re doing.

How you get your certificate

Once you’ve built up your portfolio of evidence and your Assessor and the Internal and External Moderators/Verifiers are satisfied it meets the standards, you’ll be awarded the NCFE Level 3 Diploma in Health and Social Care (Adults) for England.

Example

(M/102/4501) Prepare yourself to deliver good customer service

Learning outcomes

Evidence / Location
When you prepare yourself to deliver good customer service you must consistently:
Describe the customer service of your organisation to customers and/or colleagues
1. explain what your organisation does and the type of customers it has / presentation / saved in G/Drive on computer
2. describe who’s who and who does what to provide customer service / presentation / saved in G/Drive on computer
3. describe who to go to for information or help when dealing with customer service issues / presentation / saved in G/Drive on computer
Describe your organisation’s products or services to customers and/or colleagues
1. list your organisation’s services or products / report / page 15 of portfolio
2. answer simple customer questions about your organisation’s products or services / Witness testimony / saved in file
3. explain why good customer service is important for your organisation / report / page 15 of portfolio
4. explain the effects of providing poor customer service / report / page 15 of portfolio

(A/601/8574) Principles of safeguarding and protection in health and social care

Learning outcomes

Type of evidence / Location
You must be able to:
1. Know how to recognise signs of abuse
1.1 Define the following types of abuse:
¨ physical abuse
¨ sexual abuse
¨ emotional/psychological abuse
¨ financial abuse
¨ institutional abuse
¨ self neglect
¨ neglect by others
1.2 Identify the signs and/or symptoms associated with each type of abuse
1.3 Describe factors that may contribute to an individual being more vulnerable to abuse
2. Know how to respond to suspected or alleged abuse
2.1 Explain the actions to take if there are suspicions that an individual is being abused
Type of evidence / Location
You must be able to:
2.2 Explain the actions to take if an individual alleges that they are being abused
2.3 Identify ways to ensure that evidence of abuse is preserved
3. Understand the national and local context of safeguarding and protection from abuse
3.1 Identify national policies and local systems that relate to safeguarding and protection from abuse
3.2 Explain the roles of different agencies in safeguarding and protecting individuals from abuse
3.3 Identify reports into serious failures to protect individuals from abuse
3.4 Identify sources of information and advice about own role in safeguarding and protecting individuals from abuse
Type of evidence / Location
You must be able to:
4. Understand ways to reduce the likelihood of abuse
4.1 Explain how the likelihood of abuse may be reduced by:
¨ working with person centred values
¨ encouraging active participation
¨ promoting choice and rights
4.2 Explain the importance of an accessible complaints procedure for reducing the likelihood of abuse
5. Know how to recognise and report unsafe practices
5.1 Describe unsafe practices that may affect the well-being of individuals
5.2 Explain the actions to take if unsafe practices have been identified
5.3 Describe the action to take if suspected abuse or unsafe practices have been reported but nothing has been done in response

(J/601/8576) The role of the health and social care worker

Learning outcomes

Type of evidence / Location
You must be able to:
1. Understand working relationships in health and social care
1.1 Explain how a working relationship is different from a personal relationship
1.2 Describe different working relationships in health and social care settings
2. Be able to work in ways that are agreed with the employer
2.1 Describe why it is important to adhere to the agreed scope of the job role
2.2 Access full and up-to-date details of agreed ways of working
2.3 Implement agreed ways of working
Type of evidence / Location
You must be able to:
3. Be able to work in partnership with others
3.1 Explain why it is important to work in partnership with others
3.2 Demonstrate ways of working that can help improve partnership working
3.3 Identify skills and approaches needed for resolving conflicts
3.4 Demonstrate how and when to access support and advice about:
¨ partnership working
¨ resolving conflicts

(Y/601/8145) Promote person centred approaches in health and social care

Learning outcomes

Type of evidence / Location
You must be able to:
1. Understand the application of person centred approaches in health and social care
1.1 Explain how and why person-centred values must influence all aspects of health and social care work
1.2 Evaluate the use of care plans in applying person centred values
2. Be able to work in a person-centred way
2.1 Work with an individual and others to find out the individual’s history, preferences, wishes and needs
2.2 Demonstrate ways to put person centred values into practice in a complex or sensitive situation
2.3 Adapt actions and approaches in response to an individual’s changing needs or preferences
Type of evidence / Location
You must be able to:
3. Be able to establish consent when providing care or support
3.1 Analyse factors that influence the capacity of an individual to express consent
3.2 Establish consent for an activity or action
3.3 Explain what steps to take if consent cannot be readily established
4. Be able to implement and promote active participation
4.1 Describe different ways of applying active participation to meet individual needs
4.2 Work with an individual and others to agree how active participation will be implemented
4.3 Demonstrate how active participation can address the holistic needs of an individual
Type of evidence / Location
You must be able to:
4.4 Demonstrate ways to promote understanding and use of active participation
5. Be able to support the individual’s right to make choices
5.1 Support an individual to make informed choices
5.2 Use own role and authority to support the individual’s right to make choices
5.3 Manage risk in a way that maintains the individual’s right to make choices
5.4 Describe how to support an individual to question or challenge decisions concerning them that are made by others
6. Be able to promote individuals’ well-being
6.1 Explain the links between identity, self image and self esteem
Type of evidence / Location
You must be able to:
6.2 Analyse factors that contribute to the well-being of individuals
6.3 Support an individual in a way that promotes their sense of identity, self image and self esteem
6.4 Demonstrate ways to contribute to an environment that promotes well-being
7. Understand the role of risk assessment in enabling a person centred approach
7.1 Compare different uses of risk assessment in health and social care
7.2 Explain how risk-taking and risk assessment relate to rights and responsibilities
7.3 Explain why risk assessments need to be regularly revised

(F/601/8138) Promote and implement health and safety in health and social care

Learning outcomes

Type of evidence / Location
You must be able to:
1. Understand own responsibilities, and the responsibilities of others, relating to health and safety
1.1 Identify legislation relating to health and safety in a health or social care work setting
1.2 Explain the main points of health and safety policies and procedures agreed with the employer
1.3 Analyse the main health and safety responsibilities of:
¨ self
¨ the employer or manager
¨ others in the work setting
1.4 Identify specific tasks in the work setting that should not be carried out without special training
Type of evidence / Location
You must be able to:
2. Be able to carry out own responsibilities for health and safety
2.1 Use policies and procedures or other agreed ways of working that relate to health and safety
2.2 Support others to understand and follow safe practices
2.3 Monitor and report potential health and safety risks
2.4 Use risk assessment in relation to health and safety
2.5 Demonstrate ways to minimise potential risks and hazards
2.6 Access additional support or information relating to health and safety
Type of evidence / Location
You must be able to:
3. Understand procedures for responding to accidents and sudden illness
3.1 Describe different types of accidents and sudden illness that may occur in own work setting
3.2 Explain procedures to be followed if an accident or sudden illness should occur
4. Be able to reduce the spread of infection
4.1 Explain own role in supporting others to follow practices that reduce the spread of infection
4.2 Demonstrate the recommended method for hand washing
4.3 Demonstrate ways to ensure that own health and hygiene do not pose a risk to an individual or to others at work
Type of evidence / Location
You must be able to:
5. Be able to move and handle equipment and other objects safely
5.1 Explain the main points of legislation that relates to moving and handling
5.2 Explain principles for safe moving and handling
5.3 Move and handle equipment and other objects safely
6. Be able to handle hazardous substances and materials
6.1 Describe types of hazardous substances that may be found in the work setting
6.2 Demonstrate safe practices for:
¨ storing hazardous substances
¨ using hazardous substances
¨ disposing of hazardous substances and materials
Type of evidence / Location
You must:
7. Be able to promote fire safety in the work setting
7.1 Describe practices that prevent fires from:
¨ starting
¨ spreading
7.2 Demonstrate measures that prevent fires from starting
7.3 Explain emergency procedures to be followed in the event of a fire in the work setting
7.4 Ensure that clear evacuation routes are maintained at all times
8. Be able to implement security measures in the work setting
8.1 Demonstrate use of agreed procedures for checking the identity of anyone requesting access to:
¨ premises
¨ information
Type of evidence / Location
You must be able to:
8.2 Demonstrate use of measures to protect own security and the security of others in the work setting
8.3 Explain the importance of ensuring that others are aware of own whereabouts
9. Know how to manage stress
9.1 Describe common signs and indicators of stress
9.2 Describe signs that indicate own stress
9.3 Analyse factors that tend to trigger own stress
9.4 Compare strategies for managing stress

(J/601/9470) Promote good practice in handling information in health and social care settings

Learning outcomes

Type of evidence / Location
You must be able to:
1. Understand requirements for handling information in health and social care settings
1.1 Identify legislation and codes of practice that relate to handling information in health and social care
1.2 Summarise the main points of legal requirements and codes of practice for handling information in health and social care
2. Be able to implement good practice in handling information
2.1 Describe features of manual and electronic information storage systems that help ensure security
2.2 Demonstrate practices that ensure security when storing and accessing information
Type of evidence / Location
You must be able to:
2.3 Maintain records that are up to date, complete, accurate and legible
3. Be able to support others to handle information
3.1 Support others to understand the need for secure handling of information
3.2 Support others to understand and contribute to records

(J/601/1434) Promote communication in health, social care or children’s and young people’s settings

Learning outcomes

Type of evidence / Location
You must be able to:
1. Understand why effective communication is important in the work setting
1.1 Identify the different reasons people communicate
1.2 Explain how communication affects relationships in the work setting
2. Be able to meet the communication and language needs, wishes and preferences of individuals
2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals
2.2 Describe the factors to consider when promoting effective communication
Type of evidence / Location
You must be able to:
2.3 Demonstrate a range of communication methods and styles to meet individual needs
2.4 Demonstrate how to respond to an individual’s reactions when communicating
3. Be able to overcome barriers to communication
3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways
3.2 Identify barriers to effective communication
3.3 Demonstrate ways to overcome barriers to communication
3.4 Demonstrate strategies that can be used to clarify misunderstandings
3.5 Explain how to access extra support or services to enable individuals to communicate effectively
Type of evidence / Location
You must be able to:
4. Be able to apply principles and practices relating to confidentiality
4.1 Explain the meaning of the term confidentiality
4.2 Demonstrate ways to maintain confidentiality in day to day communication
4.3 Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns

(A/601/1429) Engage in personal development in health, social care or children’s and young people’s settings