To whom so ever it may concern

I enclose my CV outlining my experience to date and key skill areas, which I believe are relevant to this position. I would welcome the opportunity to discuss my application with you and look forward to hear from you. I have a high degree of responsibility and enjoy the challenge of the new situations. An extremely effective team player with a natural aptitude for organizing people and tasks I assure you that I shall discharge my duties faithfully to full satisfaction.

Please find my CV to familiarize you with my background and experience. I appreciate your time and look forward to hearing about the outcome of my application.

Thanks &Regards,

Chandni Bhatia

Dubai, UAE

Mobile- 00971508748873

CHANDNI BHATIA

Email:,

Mobile- 00971508748873 ______

Career Objective:

Versatile, experienced marketing, communication, client services professional ready to prove success and achieve company growth. I am driven and innovative; can lead and follow; and welcome any industry. Ready to interview now.

Working experience:

CURRENTLY WORKING -Samurai International Gen. Trading,Dubai.

: Customer Service Executive

: Administrator

Key Responsibilities:

•Interact with customers by phone, e-mail or online chat concerning various care issues.

•Provide hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.

•Solicit cross-selling and up-selling opportunities within the customer care experience.

•Provides administrative support to managers.

•Managing general correspondence, postage, company documents, statements and reports.

•Active in designing, implementing, managing and improving quality and information and management processes.

Life mover's event management company
2012-2013 / Assistant Administrator(Customer Service)
  • All type of work related to Administration Accounts in customer service
  • Manage customers' accounts
  • Keep records of customer interactions andtransactions
  • Record details of inquiries,comments,complaints
/ INDORE, INDIA
Reliance Tele-communication
2010-2012 / Customer Relationship Officer
  • Making better environment between Consumer and Department
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Manage administration
/ INDORE, INDIA
Academic qualification:
Symbiosis Management college
2013-2015 / MBA(Human Resource) / PUNE,INDIA
D.A.V.V University.
2010-2013 / B.com (tax & accounts management) / INDORE,INDIA
Extra qualifications:

*Certified in short courses of MS-OFFICE and Oracle.

*License of Insurance Regulatory Development authority (IRDA) conducted by Indian Government.

*Minor Research Project on (CRM) Customer Relationship Management @ Big Bazaar Reliance Mart.

Areas of Expertise:

Administration &Customer Service:

  • Deal directly with customers either by( telephone, electronically or face to face)
  • Respond promptly to customer inquiries & compliants
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Perform customer verifications
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer timeframes
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process.

Finance:

  • Managing stock and inventory.
  • Managing all financial matters, which include: payables and receivables, journals.
  • Preparing monthly accounts and completes weekly schedules.
  • Preparing and supervises invoicing and daily banking.

Personal data:

Language Proficiency : English, Hindi and Sindhi

D.O.B: : 29 Jan 1993

MARTIAL STATUS: : Single

NATIONALITY: : Indian

References:

Shall be provided on request.

DECLARATION

I Chandni Bhatia, here by declare that above furnished Details are true to best of my knowledge.