Example Only Template of a Job Description

Job Description, Page 2

EXAMPLE ONLY TEMPLATE OF A JOB DESCRIPTION

·  FUNCTIONS AND LEGAL POLICIES MAY VARY BY STATE

(You may make changes to fit your state & store guidelines).

·  It is recommended that you do not simply pick and choose statements which do not truly represent your stores policies and procedures.

·  This is an EXAMPLE ONLY not intended to give legal advice or be all inclusive.

·  Certified technicians and registered technicians duties also vary.

·  Employers may wish to contact your legal council.

FUNCTION: PHARMACY TECHNICIAN

REPORTS TO: PHARMACY OWNER

SUMMARY DESCRIPTION:

Primary responsibility is to assist pharmacist and be accountable for the coordination of all deliveries of prescriptions.

ESSENTIAL FUNCTIONS:

·  Assist pharmacist, under direct supervision, in the practice of the pharmacy, in accordance with local, state, federal and company regulations.

·  Assist pharmacist in labeling and filling prescriptions.

·  Demonstrate ability to apply mathematical skills, such as calculating figures and amounts, discounts, proportions, percentages, and volume to practical situations.

·  Act as a liaison between patient, family and pharmacist. Receive and distribute prescriptions. (Pharmacist does consultation)

·  Create a profile on patient’s health and insurance information.

·  Document all customers charges, payments and prescription information on appropriate forms (charge slips, Medicaid, HIPAA signatures, insurance forms, etc.)

·  Verify customer receives correct prescriptions. (Proper ID)

·  Screen and answer phone promptly and relay pertinent information to appropriate staff. Communicate with prescribers and their agents to obtain refill authorization. Relay all prescription refills and medication inquires to pharmacist.

·  Take accurate messages.

·  Work with insurance carriers to obtain payments and refilling authority.

·  Prepare call in orders and/or prepare them for deliveries, if applicable.

·  Maintain accuracy filling prescriptions, (counting, reading scripts & RX labels).

·  Coordinate work flow to achieve maximum productivity and efficiency.

·  Keep pharmacy neat and clean. Make sure all pertinent patient information is disposed of properly. (Shredded, not thrown in the trash).

ESSENTIAL FUNCTIONS CONTINUED:

·  Follow ALL HIPAA Security & Privacy Standards:

·  Maintain confidentiality of customers information while at work and off duty

·  Do not discuss patient medication and information openly or carelessly

·  Keep confidentiality a number one priority

·  Guard/cover log book while customers are standing around the counter

·  Keep all receipts and prescription bags out of sight of customers

·  Keep telephone calls about patient information confidential

·  Follow all store policies and procedures.

·  Proficiency with using cash register properly, while assisting customers with merchandise and prescriptions as necessary.

·  Maintain and manage RX sections in the pharmacy.

·  Check in, label and put up orders from suppliers (accuracy).

·  Review products to ensure proper placement of inventory.

·  Implement price change stickers and new item shelf tags from Mutual.

·  Utilize average monthly movement for reordering items.

·  Report anything that may need to be addressed to follow policies & procedures.

·  Utilize weekly Money Maker and CAPS specials.

·  Maintain close working relationship with all employees to achieve maximum results.

·  Assist other technicians.

·  Maintain a personal appearance that is neat, clean, and professional. Adhere to dress code appropriate to area.

·  Maintain ALL regulatory & educational requirements.

SPECIFIC WORK TASKS REQUIRED: SPECIFIC SKILLS

·  Collect prescriptions from patients.
·  Prepare, label & count medication.
·  Answer phone calls.
·  Operate computer software, printers, & fax.
·  Assist with compounding of oral solutions, creams & ointments.
·  Coordinate work flow for productivity & efficiency.
·  Follow through on matters requiring attention.
·  Demonstrate ability to collect payments from customers, cash, checks, charge, and provide correct change.
·  Verify credit acceptance by reviewing driver’s license information and operate credit card authorization system.
·  Maintain safe and clean working environment by complying with procedures, rules and regulations.
·  Keep store shelves neat and clean.
·  Visually inspect RX dept. for out of date and proper placement of product.
·  Remove out of date items and prepare them for return to manufacturer or Mutual.
·  Remove slow or non-moving items from shelves.
·  Order items that are out of stock or give information to store owner for ordering.
·  Print and read weekly Money Maker, new item review, recalls, and industry news.
·  Replace Shelf labels and add new products.
·  Answer Customer Questions. / ·  Ability to read & communicate
·  Ability to organize, read & count
·  Ability to communicate
·  Computer skills
·  Calculations
·  Organizational skills
·  Analyze & problem solve
·  Ability to itemize and general math skills
·  Ability to read and verify
·  Basic safely and cleanliness
·  Organizational skills
·  Familiarity with product, price stickers, codes
·  Reading skills and return policies, familiar with products.
·  Trained on web ordering and hand held unit
·  Ability to read, knowledge of products & industry knowledge
·  Read & replace product
·  Communication & knowledge

COMPETENCY LEVELS

LEVEL 1: (Entry Level)
·  High school diploma; one to three months industry related experience
·  Train on checking in merchandise from vendors & proper placement
·  Train on checking RX sections for slow movers & out of date items
·  Learning procedures of the pharmacy
·  Learn customer communication skills
·  Learn computer functions
·  Learn essential functions of the pharmacy standards & regulations
·  Entry Level (6 months to 1 year experience)
LEVEL 2:
·  Completion of Level 1
·  Demonstrate ability and knowledge to perform required tasks
·  Knowledgeable of the business, its industry trends, products and services
·  Demonstrate ability in problem-solving skills and addressing customer questions
·  Basic organizational skills
·  Efficient on labeling, counting and filling prescriptions with minimal supervision
·  Proficient in operating computer & entering data
·  Work professionally, effectively and efficiently
·  Demonstrate proficient ability to understand, apply, and interpret an extensive array of information, variables, and instruction where only limited standardization exists to define problems, collect data, establish facts, and draw valid conclusions.
·  Accuracy in job requirements
·  1 to 3 years experience
LEVEL 3:
·  Completion of Level 1 and 2
·  Extensive in-depth knowledge of the industry trends, regulations & product knowledge
·  Ability to be diplomatic and solve problems
·  Takes initiative, overcomes obstacles, utilize innovative solutions & gets results
·  Excellent organizational skills & proactive on the job
·  Excellent time management
·  Ability to reorder products
·  Excellent customer service & communication skills
·  Ability to train technicians
·  Proficient in all areas of the position as above noted.
·  3 years experience plus

ADA MEASURES:

·  Standing 75% of time

·  Walking 20% of time

·  Sitting 5% of time

·  Lifting up to 30 lbs.

·  Carrying up to 30 lbs.

·  Pushing/Pulling up to 50 lbs.

·  Climbing and balancing to reach for prescription drugs and files

·  Stooping to pick up information and load printer

·  Crouching to pull files and load paper

·  Reaching to pick up drugs off shelves and place merchandise

·  Handling drugs, products, item labels, printer, computer keyboard and mouse

·  Speaking to customers and store personnel

·  Hearing customers and store personnel

·  Seeing to read prescriptions, invoices, faxes, operate computer and label shelves

·  Depth Perception to read ordering catalogs, operate computer and label shelves

·  Color Vision to detect pill color

MAY PERFORM OTHER DUTIES AND RESPONSIBILITIES AS NEEDED.

PERFORMANCE REVIEW: ANNUAL/ QUARTERLY REVIEW

FUNCTION: PHARMACY TECHNICIAN

REPORTS TO: PHARMACY OWNER

GOAL:

To help maintain efficiency, schedule workflow, communicate all information accurately, awareness of developments in the community and pharmaceutical fields that relate to the job responsibilities and integrate them into practices. To have a customer first attitude, helping customers find products, recommend additional items with purchase.

Maintain HIPAA compliance. Keep overall store neat & clean.

SPECIFIC COMPETENCY LEVEL: [ ]

MEASURES:

·  “A” EXCEEDS EXPECTATIONS

·  “B” ABOVE EXPECTATIONS

·  “C” MEETS EXPECTIONS

·  “D” NEEDS IMPROVEMENT

·  Accuracy in labeling and filling prescriptions. {______}

·  Proficient with computer skills and accurately entering data. {______}

·  Current knowledge of products and other information required. {______}

·  Communication, promptness efficiency with customers,

physicians, insurance agents, and other authorized agents. {______}

·  Neatness and cleanliness of store. {______}

·  Overall knowledge of all job requirements and duties. {______}

(Competence)

·  Shows initiative to undertake projects & tackle them. {______}

(Quality of Results and Work Integrity)

·  Prompt response to customer needs and inquires. {______}

(Excellent Customer Service)

·  Establish a positive working relationship with associates. {______}

(Teamwork)

·  Willingness to improve skills and performance. {______}

(Self-Improvement)

RAISE: [ ]
PROFESSIONAL DEVELOPMENT GOALS FOR NEXT 12 MONTHS
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ADDITIONAL FOLLOW UP OR WRITE UP

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