/ May 30, 2017
2017-13
The Technical College System of Georgia is accepting applications for the following full-time position with regular state benefits:
Help Desk Coordinator, Office of Economic Development, Quick Start
Salary is commensurate with experience.
Location: 75 5th Street, Suite 400 Atlanta, Georgia 30308
The position is open to all applicants who meet the minimum qualifications below.
The Help Desk Coordinator is responsible for working directly with staff to provide first-level/first tier computer support to users by developing problem-solving resources.
Responsibilities:
· Responds to customer calls in an appropriate and timely manner;
· Assignment of appropriate designation of system codes problem based on severity and priority;
· Determination of probable cause and ability to make appropriate decision of whether or not escalation procedures are necessary;
· Problem resolution to include reporting to the appropriate support personnel according to established procedures, providing detailed status information and estimated time for resolution; followed with applicable analytical or research techniques to isolate or clarify problems if necessary;
· Resolves routine problems or escalates more complex issues to appropriate personnel;
· Responds to customer follow-up inquires in a timely manner and keeps customers updated on resolution process;
· Verification of problem resolution with customers to ensure customer satisfaction according to established guidelines;
· Maintains logs for recordkeeping of information into the system as defined by prescribed procedures;
· Establishment of customers’ accounts for email and Help Desk;
· Configures Cisco VOIP phones, voicemail, etc.
Competencies:
· Knowledge of Local Area Network (LAN)
· Skill in operation of computers and job related software programs
· Skill in interpersonal relations
· Oral and written communication skills
· Skill in accurate recordkeeping and organizational skills
· Ability to provide instruction to others on use of equipment or processes
· Ability to conduct tests and inspections of products, services, or processes to evaluate quality or performance
Minimum Qualifications: Associate’s degree *and* Two (2) years of work related experience or intern service
Note: Experience may substitute for the degree on a year-for-year basis.
Preferred Qualifications: (In addition to minimum qualifications)
Baccalaureate degree in computer science technology or closely related field; Four years of work experience in problem resolution with customers to ensure customer satisfaction; and utilizing Adobe Creative Suite
How to Apply:
Complete an application and submit a resume and cover letter at TCSG's Job Center .
Applications will be accepted until the position is filled. Only those who receive a request for an interview will be notified of the application status.
It shall be a condition of employment to submit to a background investigation. Offers of employment shall be conditional pending the result of the background investigation.
Federal Law requires ID and eligibility verification prior to employment.
Applicants who need special assistance may request assistance by phoning (404) 679-1759.
The Technical College System of Georgia is an equal opportunity employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
An Equal Opportunity Employer