Division/Branch/Unit / Member Services/Innovation and Capacity Unit
Salary Classification / Grade 6 –Manager
Employment type / Two year contract position
Date of Approval / February 2018

Primary purpose of the position

The LGNSW Manager Learning Solutions manages the operations of the unit to develop, deliver and evaluate a broad range of professional development options offered to councils in NSWto develop sector-wide capability as described in the Local Government Capability Framework.

This is a key role within the LGNSW Innovation and Capacity Unit and needs to manage resources to ensure the design and delivering of a high quality and diverse range of learning events and programs according to agreed budget targets.

Key accountabilities

  • Oversee the design of the learning suite of programs in consultation with internal and external stakeholders to ensure it is future-focussed, strategically aligned with LG NSW’s vision, and meeting the needs of member councils
  • Effectively lead, coach, monitor, manage and develop the learning team and oversee the allocation of workand manage their processes and efficiency
  • Ensure the delivery of the unit’s budget, including the achievement of income targets and the oversight of expenditure
  • Undertake course development, design, facilitation and presentation where required
  • Grow the use of online learning products to support face-to-face training initiatives
  • Undertake promotion and marketing of all learning programs within organisation systems, guidelines and processes
  • Build a strong group of learning facilitators: guide, coach and provide feedback to trainers and facilitators to maintain an excellent learning program
  • Negotiate commercially viable contracts with facilitators and other external training providers
  • Manage the Learning and Development Network for member councils, including managing meetings and facilitating outcomes

Key challenges

  • Understand and respond to the needs of the NSW local government sector
  • Monitor, analyse and act on participant expectations and uptake of programs
  • Grow and support the morale, effectiveness, efficiency and operations of the learning team
  • Align the learning and development program with the local government capability framework
  • Maintain and improve productive contractual relationships with a network of consultants
  • Deliver on budget targets
  • Manage team costs and expenditure carefully

Key internal relationships

Who / Why
Senior Manager Innovation and Capacity / Receive guidance and direction
Provide expert advice and support
Manager Management Solutions, Service Development Consultant / Work in a collegial manner to achieve high quality outcomes
Collaborate to improve the performance of the unit
Member Services Division / Collaborate to improve the performance of the Division
Support the activities of the Division

Key external relationships

Who / Why
LGNSW Learning and Development Network / Provide quarterly meetings
Maintain and grow relationships
Consultants and Contractors / Develop and maintain effective relationships
Negotiate and maintain delivery of outcomes

Key dimensions

Decision making

  • Accountable for achieving customer satisfaction and budget targets
  • Oversees team workload allocation to ensure positive team morale and productivity
  • Position is bound by policy guidelines and senior manager approval / levels of delegated authority

Reports to

Senior Manager Innovation and Capacity

Direct reports

The position managers a total of three reports - Learning and Development Consultant and two Learning and Development Coordinators

Budget (operating and capital expenditure)

Projected expenditure for 2017-2018 is $1.2 million

Essential requirements

  • Solid experience (minimum 5 years is indicative) in a similar role encompassing business development, L&D, budget oversight and team leadership
  • Experience with a range of methods and processes to identify and understand training and development needs
  • Proven experience in identifying and delivering on new business opportunities
  • Experience working with technologies such as an LMS, e-learning platforms, and a CRM
  • Proven experience in the design and delivery of new training programs
  • Willingness and ability to undertake occasional travel, sometimes involving overnight stays
  • Event management and facilitation experience
  • Ability to focus on the unique needs of the NSW local government sector
  • High level communication skills

Capabilities for the role

The Local Government Capability Framework describes the core knowledge, skills and abilities expressed as behaviours, which set out clear expectations about performance. It builds on organisational values and creates a common sense of purpose for elected members and all levels of the workforce. The Local Government Capability Framework is available at

Below is the full list of capabilities and the level required for this position. The capabilities in bold are the focus capabilities for this position. Refer to the next section for further information about the focus capabilities

Local Government Capability Framework
Capability Group / Capability Name / Level

Personal attributes / Manage Self / Advanced
Display Resilience and Adaptability / Adept
Act with Integrity / Adept
Demonstrate Accountability / Adept

Relationships / Communicate and Engage / Advanced
Community and Customer Focus / Adept
Work Collaboratively / Adept
Influence and Negotiate / Adept

Results / Plan and Prioritise / Adept
Think and Solve Problems / Adept
Create and Innovate / Adept
Deliver Results / Adept

Resources / Finance / Adept
Assets and Tools / Intermediate
Technology and Information / Advanced
Procurement and Contracts / Advanced

Workforce Leadership / Manage and Develop People / Adept
Inspire Direction and Purpose / Intermediate
Optimise Workforce Contribution / Intermediate
Lead and Manage Change / Adept

Focus capabilities

The focus capabilities for the position are those judged to be most important at the time of recruiting to the position. That is, the ones that must be met at least at satisfactory level for a candidate to be suitable for appointment.

Local Government Capability Framework
Group and Capability / Level / Behavioural Indicators
Personal Attributes
Manage Self / Advanced /
  • Demonstrates motivation to serve the community and organisation
  • Initiates team activity on organisation/unit projects, issues and opportunities
  • Seeks and accepts challenging assignments and other development opportunities
  • Seeks feedback broadly and asks others for help with own development areas
  • Translates negative feedback into an opportunity to improve

Relationships
Communicate and Engage / Advanced /
  • Presents with credibility and engages varied audiences
  • Translates complex information concisely for diverse audiences
  • Creates opportunities for others to contribute to discussion and debate
  • Demonstrates active listening skills, using techniques that contribute to a deeper understanding
  • Is attuned to the needs of diverse audiences, adjusting style and approach flexibly
  • Prepares (or coordinates preparation of) high impact written documents and presentations

Results
Deliver Results / Adept /
  • Takes responsibility for the quality and timeliness of the team's work products
  • Ensures team understands goals and expectations
  • Shares the broader context for projects and tasks with the team
  • Identifies resource needs, including team, budget, information and tools
  • Allocates responsibilities and resources appropriately
  • Gives team members appropriate flexibility to decide how to get the job done

Resources
Finance / Adept /
  • Uses basic financial terminology appropriately
  • Considers the impact of funding allocations on business models, projects and budgets
  • Manages project finances effectively, including budget, timely receipting, billing, collection and variance recognition
  • Prepares and evaluates business cases with due regard for long term financial sustainability
  • Applies high standards of financial probity with public monies and other resources
  • Identifies, monitors and mitigates financial risks

Workforce Leadership
Manage and Develop People / Adept /
  • Seeks to understand the individual strengths, weaknesses, goals and concerns of team members
  • Defines and communicates roles and responsibilities and sets clear performance standards and goals
  • Coaches team members to help improve performance and development
  • Regularly discusses performance with team members and provides accurate, constructive reviews
  • Identifies suitable learning opportunities, including stretch assignments, based on individual needs, interests and goals
  • Addresses team and individual performance issues, including unsatisfactory performance, in a timely and effective way

Position Description Service Development Consultant / 1