Tollgate Medical Centre PPG Meeting
Minutes of the meeting held on
Thursday 29th May 2014 at 6.30pm
In Attendance: MW (Patient Chair)
SS (GP)
CM (Practice Administrator)
JJ (patient)
MU (Patient)
TU (Patient)
BC (Patient)
TQ (Patient)
OT (attender from APA Association Prostrate Awareness)
CW (attender from APA Association Prostrate Awareness)
NH (attender from APA Association Prostrate Awareness)
Apologies: PH
VM
CA
Welcome and introductions were made
1. Minutes and matters arising from the last meeting held on Thursday 24th April 2014
Amendments
a) Action: CM to change the spelling of MW surname, MN first name on PPG Attendees and initials list.
b) Action: CM – Call Data should read care data.
Matters arising
a) It was discussed at the previous meeting that the machine in waiting area for checking height, weight, blood pressure etc has not been delivered. SS advised the attendees he has emailed Dr Kohli and he advised they are now being sent to GP surgeries so we should receive it soon.
b) It was discussed at the previous meeting we are yet to receive cycle stands donated by Newham Olympic park. It was agreed that the stands should be installed somewhere close to reception area of TGMC. SS advised the attendees he has not had no response from his email. Action: SS to continue to chase.
c) It was highlighted previously that the PPG meeting has not yet been advertised on written prescriptions. CM advised it now shows on all prescriptions. (“PPG Meetings are held on the last Thursday of each month at 6.30pm-7.30pm. All are welcome”).
d) Action: CM to chase BR for reimbursement to MW for refreshments of the fun day.
2. Patient feedback
a) ‘Champions’ for NHS England was discussed previously and JJ showed a keen interest in this. Action: MW still to contact NHS England and give JJ further information about ‘Champions’ initiative.
b) JJ would like a discussion on Abdominal Aortic Aneurysm at one of the PPG Meetings.
3. News from the practice
a) Access to patient medical records was discussed at the last meeting and asked if records where available via EMIS Web (the online system used for booking appointments/ordering prescriptions). . Action: SS advised patients can have access which will be via an app, once the patient has the appt they will be able to view their allergies, medication and current problems only at the moment as they do not wish everything to be viewed at once.
b) SS confirmed at the last meeting that TGMC would be undertaking Electronic Prescribing System (EPS) training to go “live” with EPS on 13 May 2014. BC asked if this has now happened as there was a problem with the pharmacy not having his recent prescription. SS advised we did go live on Tuesday 13th May 2014, however, there are a few teething problems as GP’s are still learning.
c) MU, TU, JJ attended St John’s Centre; E15 on behalf of TGMC to review the content of a new patient survey. MW asked for feedback, MU advised no feedback to give. TGMC have not received the surveys as yet.
d) SS advised all PPG attendees a new Practice Manager has now been appointed and should start September 2014 and hopefully attend the PPG meeting in October.
4. DNA’s and policy/procedure review
It was agreed that the DNA policy would be main agenda item at this meeting as deferred from the previous one however CM apologised as she did not get the policy from BJA and SS reported that the clinicians had just reviewed it themselves today. It will therefore be discussed at the next PPG meeting
Action: CM to email TGMC DNA policy to PPG members.
5. Vitamin D
MW had a long discussion with NB after the last PPG meeting and discussed possibly doing a Vitamin D awareness activity. She also communicated with Helen Page AD Public Health who will be happy to support it if we would like to raise awareness. SS advised that GP’s have been advised that Vitamin D should not be prescribed and patients should buy it over the counter. Action: MW, on behalf of PPG, to write to the CCG Medicine Management team to advise them of the PPG interest in raising awareness and of the prescribing of Vitamin D and ask about the CCG position on purchasing supplements and how consultation took place. SS agreed to undertake a practice audit of the number of patients with Vitamin D insufficiency.
6. APA - Association Prostate Awareness
Obediah Thorne, Nigel Holligan and Carl Wilkinson attended from APA to discuss the organisation and the support and work carried out with those diagnosed and their carers. They advised they are promoting awareness for Prostate Cancer, they advised they have no clinical knowledge, however, are available to listen to patients concerns and give advice as they are survivors of the illness. They will be at the practice in the near future and have already run two sessions here.
Telephone number: 0208 529 7998
Web address: http://www.prostate-awareness.co.uk
7. AOB
a) PPG Notice board
It was agreed at the previous meeting that a notice board in reception of TGMC can be used for PPG ‘news’.
Action: CM to chase BJA for information MW brought in to go on the board that was identified at last meeting by YC.
b) PPG attendance
MW asked at the previous meeting to think about how we can get further patients to join PPG. The following was suggested; Daytime meetings; Quarterly meetings; Potential members to meet TGMC staff. Action: to be discussed at the next meeting how we can advertise a daytime meeting and see what response we get as to whether we should hold these meetings. TU suggested holding 3 monthly evening meetings and one daily one on a quarterly basis.
c) MW advised patients of PPG Awareness Week – Patient participant week 2nd-7th June 2014. The Forum for Health and wellbeing are running session taking place at Stratford Library on Thursday 5th June 2014from 11.00am – 13.00pm which will be titled “Join your PPG”. Action: CM to put flyers up at reception advising patients of this. It was agreed that this would mark our PPG contribution to the awareness week.
d) SC advised he would be a Patient Champion alongside TU.
e) MW discussed possibly running a drawing competition for children and young people, to design the header or logo for the PPG/Patient Board.
8. Date of next meeting
The next meeting will be held on Thursday 26th June 2014 at 6.30pm at Reception, Tollgate Medical Centre.