INVITATION TO TENDER – REQUEST FOR PROPOSAL / Unique Identifier / 240-54568432
Revision / 1.2
Revision Date / November 2016
Group Technology & Commercial Division
Technical Questions Response
Proven track record in IaaS – Technical Capability – Question #2.1 and #2.2
REFERENCE LETTER – Have you supported +1000 physical servers running windows server, Linux and Unix between 2014 – 2017? Have you supported +2000 virtual servers hosted on VMWare and PowerVM between 2014 – 2017?
Tenderers Name:
Customer Name:
Number Physical Servers: ______
Number Virtual Servers: ______
Period of service:
Description of services provided:
Contact details of reference
Name, Surname:
Designation:
Contact details (email and phone):
Signed:
ReferenceTenderer CIO/CFO
Date:Date:
Technical Capability: Service Delivery Capability
(Technical Capability Question # 2.1)Haveyou supported +1000physical servers running windows server, Linux and Unix between 2014– 2017?
Operating System / Unix / Linux / WindowsNo of servers
Other attachment of tenderer (optional additional information):
I, (name and surname) , CIO/CFOof(company) , hereby declare that the above is true and correct.
Sign:
Date:
Technical Questions ResponseTechnical Capability: Service Delivery Capability
(Technical Capability Question # 2.2)Have you supported +2000 virtual servers hosted on VMWare and PowerVM between 2014–2017?
Hypervisor / VMWare / PowerVMNo of servers
Other attachment of tenderer (optional additional information):
I, (name and surname) , CIO/CFOof(company) , hereby declare that the above is true and correct.
Sign:
Date:
Technical Questions ResponseTechnical Capability: Service Delivery Capability
(Technical Capability Question # 2.5)Have you previously supplied and supported an On-Premise private IaaS environment?
Tenderers Name:
Customer Name:
Period of service:
Description of services provided:
Contact details of reference
Name, Surname:
Designation:
Contact details (email and phone):
Signed:
ReferenceTenderer CIO/CFO
Date:Date:
Technical Questions ResponseTechnical Capability: Service Delivery Capability
(Technical Capability Question # 2.6)Have you previously supplied and supported an Off-Premise private IaaS environment?
Tenderers Name:
Customer Name:
Period of service:
Description of services provided:
Contact details of reference
Name, Surname:
Designation:
Contact details (email and phone):
Signed:
ReferenceTenderer CIO/CFO
Date:Date:
Technical Questions ResponseTechnical Capability: Service Delivery Capability
(Technical Capability Question # 2.7)Have you previously supplied and supported a Public IaaS environment?
Tenderers Name:
Customer Name:
Period of service:
Description of services provided:
Contact details of reference
Name, Surname:
Designation:
Contact details (email and phone):
Signed:
ReferenceTenderer CIO/CFO
Date:Date:
Technical Questions ResponseTechnical Capability: ITIL and ISO Maturity
(Technical Capability Question # 2.8)Is the Tenderer at minimum ITIL v3 maturity level 3 rated by an independent authority?
Company name of Tenderer:
Company name of independent authority:
(Tick the appropriate box indicating the maturity level)
Level 1 / Level 2 / Level 3 / Level 4 / Level 5I, (name and surname) , CIO/CFO of(company) , hereby declare that the above is true and correct.
Sign:
Date:
Technical Questions ResponseTechnical Capability: Internal Management Process
(Technical Capability Question # 2.10)Has the Tendererpreviously implemented a minimum of threeof the continuous service improvement processes listed below at a previous customer?
REFERENCE LETTER: Continuous Service Improvement
Tenderers Name:
Customer Name:
Period of service:
Description of processes implemented:
Process / Yes / NoReporting - Have you used reporting information to review and improve your service at a previous customer?
Innovation - Have you used innovation to improve the IT environment and your service at a previous customer?
Process Improvement – Have you implemented business process improvement at a previous customer, to do things better, faster and more efficiently?
Cost Savings – Have you assisteda previous customer to achieve cost saving targets without compromising SLA's?
Contact details of reference
Name, Surname:
Designation:
Contact details (email and phone):
Signed:
ReferenceTenderer CIO/CFO
Date:Date:
Technical Questions ResponseTechnical Capability: Internal Management Process
(Technical Capability Question # 2.11)Will the Tenderer implement all of the continuous service improvement processes listed below at Eskom?
Description of processes to be implemented:
Process / Yes / NoReporting - Have you used reporting information to review and improve your service at a previous customer?
Innovation - Have you used innovation to improve the IT environment and your service at a previous customer?
Process Improvement – Have you implemented business process improvement at a previous customer, to do things better, faster and more efficiently?
Cost Savings – Have you assisted a previous customer to achieve cost saving targets without compromising SLA's?
I, (name and surname) , CIO/CFO of(company) , hereby declare that the above is true and correct.
Sign:
Date:
Technical Questions ResponseTransition Plan
(Transition Plan Framework Guidelines Question # 6)The following guidelines should be utilised when developing the Transition plan for submission.
- A high-Level Roadmap with key milestones
- Detailed Project plan reflecting the transition of the service
- Detail all assumptions
- Detail all risks and mitigation plans
- Inclusions and Exclusions
- RACI matrix
Technical Questions Response
Transition Plan
(Transition Plan Question # 7)REFERENCE LETTER 1– Service Transition Success
Tenderers Name:
Customer Name:
Number of Servers:
Contracted Period of Transition:
Description of Scope of Transition:
Contact details of reference
Name, Surname:
Designation:
Contact details (email and phone):
I, (name and surname) , CIO/CFO of (customer company) , hereby declare that the Transition was completed within scope, time and budget.
Signed:
Reference TendererCIO/CFO
Date:Date:
Technical Questions ResponseTransition Plan
(Transition Plan Question # 7)REFERENCE LETTER 2 (Optional) – Service Transition Success
Tenderers Name:
Customer Name:
Number of Servers:
Contracted Period of Transition:
Description of Scope of Transition:
Contact details of reference
Name, Surname:
Designation:
Contact details (email and phone):
I, (name and surname) , CIO/CFO of (customer company) , hereby declare that the Transition was completed within scope, time and budget.
Signed:
Reference TendererCIO/CFO
Date:Date: