2221 CarlisleRd405-243-1712
Oklahoma City, OK
Randy Puckett Jr.
OBJECTIVE:To obtain a position within your organization; which will enable me to utilize my talents and experience to further my career while contributing to the advancement of company goals.
HIGHLIGHTS OF QUALIFICATION:
- Quick learner and proven ability to adapt quickly to challenges.
- Outstanding communication, analytical, presentation skills.
- Dedicated to professionalism and highly motivated toward goal achievements.
PROFESSIONAL EXPERIENCE:
- Extensive communication with over 4-years customer service experience in a call center environment.
- Motivating co-workers to promote volume and achieve goals.
- Background in processing, screening and problem solving with excellent follow up.
- Proficient with Microsoft Office products (i.e. Word, Excel, Power Point etc.), Internet and E-mail.
- General knowledge in Business Administration.
EMPLOYMENT HISTORY:
February 2010- Present
United Land Company
-Position: Digital Imaging Specialist/Entry Level Landman (Sub-Contracted)
-Obtained and prepared land indices for imaging, Prepared run sheets for chaining title.
-Familiarized with different types of legal documents pertaining to land and mineral ownership.
-Maintained consistent picture count Averaging 1000 images or more per day.
-Made sure all document images were clear and precise.
-Prepared Digital Run Sheets and PDF Images for Landman title work.
-Follow up on any section research required to assist Landman to ownership reports.
-Able to meet all travel requirements.
March 2013- June 2015
Medical Practice Progression/ (Now with Adavanced Laboratory Services)
-Position: Medical Billing/Filing
-Scanned documents to database
-Corrected Data entries where necessary
-Familiar with Management Plus Billing Program
-Online Filing of Medicare Claims through appropriate websites.
December 2007 – Present
Oklahoma Investigative Group/Tricorps Security
-Position: Cooperate Security Officer (Sub-Contracted)
-Responsible for facilities security, visitor screening, and electronic surveillance monitoring.
-Assisted with monthly scheduling and submitted biweekly payroll, (Sub-Contractors only).
-Patrolled assigned areas on foot to insure all doors, windows, and gates are secure.
-Familiar with all current security operating procedures.
-Profound ability to communicate effectively, both orally and written.
-Performed miscellaneous job-related duties as assigned.
-Familiar with OnGuard Security System.
November 2005 - December 2007
Safety & Security Services Inc.
-Position: Unarmed Security Officer
-Responsible for numerous different facilities security.
-Patrolled entry and exit areas on foot to ensure all gates are secure.
-Guarded physical equipment from unauthorized personnel.
-Profound ability to communicate effectively, both orally andwritten.
-Performed miscellaneous job-related duties as assigned.
February 2002 – November 2005
Convergys Corporation/ Direct TV
Moore, Oklahoma
-Position: Customer Service Representative
-Worked directly with the DirecTV customers.
-Resolved billing issues and set up payment arrangements on delinquent payers.
-Handled Tier 1 Technical issues and assisted in troubleshooting.
-Followed technical scripts with follow up by technician when needed.
-Handled first time installs for new customers.
-Maintained and developed good customer service. (Packaged services).
December 2000 – February 2002
Sprint Spectrum/Sprint PCS
Oklahoma City, Oklahoma
-Position: Customer Service Representative
-Worked directly with wireless customers.
-Resolved billing issues and set up payment arrangements on delinquent payers.
-Handled Tier 1 Technical issues and assisted in troubleshooting..
-Maintained and developed good customer service. (Packaged services)
EDUCATION:
- January 2002 – December 2008University of Central Oklahoma
120 Credit HoursEdmond, Oklahoma
-Bachelor of Science Degree, General Studies
-Minor in Business Administration
-Minor in Creative Writing
- March 2008 –March 2008Phase IV – Armed Security License #08ASG50293
32 HoursMoore, Oklahoma
CLEET Certification for Security
- May 2006 – May 2006Phase I & II – Unarmed Security License #08ASG50293
40 HoursMoore, Oklahoma
CLEET Certification for Security
REFERENCES:Excellent references and recommendations can be provided.