BA (Hons) International Tourism and Aviation Management

LEEDS CITY COLLEGE

HIGHER EDUCATION SCHEME

BA (Hons) International Tourism and Aviation Management

COURSE HANDBOOK

2016/17

Contents

1Welcome to the College…………………………………………….4

2About your course…………………………………………………..7

3Student Support System…………………………………………..12

4Your responsibilities as a student…………………………….15

5Assessment……………………………………………………………19

6Academic and student regulations……………………………28

7Quality control………………………………………………………..31

8Have your say ……………..……………………………...... 34

9Where to get help…………………………………………………..36

10College HE Calendar……………………………………Appendix 1

11Learning Outcome grids………………………………Appendix 2

12Assessment grids……………………………………….Appendix 3

13Assessment timetable…………………………………Appendix 4

1Welcome to the College

1.1Welcome from the Principal

I am delighted to have this opportunity to welcome you to Leeds City College.

Thank you for choosing to study a Higher Education course with us.

Our provision continues to be commended externally. In a recent HE inspection, carried out by the Higher Education Quality Assurance Agency in May 2016 (The QAA inspects all Universities and colleges) the high quality of our HE programmes was confirmed and it was noted that our approach to supporting and facilitating scholarly activity and the implementation of our new Virtual Learning Environment were areas of good practice.

We regularly seek the views of our students on the quality of their courses and use this information to make improvements. Student satisfaction is consistently high, with students commenting on the level of support provided and the quality of feedback they receive on their work.

At Leeds City College we know that the whole HE experience is at the heart of student success. That’s why, in addition to the actual teaching and learning experience, our campuses have a friendly, supportive atmosphere and we offer a range of support services which cater for individual needs.

We hope you enjoy your time with us.

Colin Booth

Chief Executive & Principal

1.2Welcome toLeeds City College

Welcome to Leeds City College and the School of Service Professions. In particular, welcome to the HE Tourism department.

This handbook provides you with information about your BA(Hons) International Tourism and Aviation Management course (which is validated by The OpenUniversity), the school, your responsibilities as a student, support available to you, in addition to information about assessment and other regulatory issues.

Now that you have enrolled, our aim is to offer you all possible help and support to enable you to gain the qualification, prepare you to be successful in the Tourism and Aviation sector and also for progression into employment or progression onto further academic study.

The team is looking forward to meeting you and hopes that your time in Leeds is both enjoyable and successful.

Best wishes to you in your future studies.

Richard Keys

Head of H.E. Service Professions

1.3Which School is my course in?

We are in the School of Service Professions. This is a diverse schoolwhich includes Sport, Hospitality, Hair and Beauty and Travel and Tourism.Maxine Walker is the Director of Curriculum – School of Service Professions.

The Tourism department run a mixture of Tourism courses all designed to suit the needs of employers and students alike.

Director of Service Professions: Maxine Walker

Head of HE Service Professions:Richard Keys

Your Module/Personal Lecturers

The overall aim of the department is to fully prepare students so that they have the knowledge, skills and attributes required for a career in the tourism sector.

1.4What facilities are available?

Your course will be delivered at the University Centre in dedicated faculty teaching rooms which contain the latest interactive teaching aids and access to Library facilities which provide all the resources you will need for your studies.

We are also fortunate that at the Printworks campus we have a mock aircraft cabin. This allows us to realistically demonstrate aspects such as customer service and health and safety and allows students to simulate industry training techniques.

1.5What can I do once I graduate?

Tourism in Leeds is one of the largest contributors to the economy in this area. In terms of statistics Tourism is worth £1,025million to the local economy and supports 18,954 full time jobs. This is a growing region in which there are currently nine museums, fifty-nine hotels offering 12,444 bed spaces and a whole host of tourist attractions.

The projected growth for tourism in the region is highlighted in the decision by Leeds Bradford International Airport to undertake an £11m terminal renovation project. The airport predicts that over the next 15 years an extra 3 million passengers will fly through Leeds Bradford Airport. In Leeds City Centre there is also the brand new £350 million pound Trinity Leeds retail centre which opened in March 2013. It is clear that tourism in Leeds is set grow and grow over the coming years.

Once you have graduated from the BA (Hons) International Tourism and Aviation Management qualification you can either choose to progress intoemployment or apply for an MA/MSc in a related subject. The range of careers available within this sector are extensive and students may choose to go into aspects such as; business travel, tour operations, retail travel agency, overseas resort operations, ground operations, cabin crew, hotels and tourist attractions.

2About your course

2.1Welcome to the course

The BA (Hons) International Tourism and Aviation Management top-up course is designed to ensure that you cover a broad range of modules, which will equip you for employment within the tourism and aviation sector. The programme offers modules, which combine a range of theoretical and practical elements designed to provide you with the skills needed in the workplace, as well as the academic rigour appropriate to a Higher Education programme.

2.2Aims of the course

The overall aims of the programme are to provide a relevant and dynamic programme which ensures the development of graduates who meet the needs of employers and can demonstrate;

A critical understanding of international tourism and aviation principles and practices
Practical management and vocational skills appropriate to a career in the international tourism and aviation sector
Cognitive, analytical and evaluation skills to support project work, problem solving and decision making
Self-discipline and independence as learners and tourism and aviation practitioners, capable of working in an interdisciplinary environment
Innovative and creative thinking that will benefit the fast moving tourism and aviation environment.

Provide students with an opportunity to complete an empirical study in the tourism or aviation area of their choice.

2.3Course Learning Outcomes

Learning Outcomes
The programme will enable students to develop the knowledge and skills listed below. On successful completion of the programme, the student will be able to:
Knowledge and Understanding(insert additional rows as necessary)
K1 / Demonstrate a thorough knowledge and understanding of complex and conflicting theories, concepts and principles relevant to international tourism and aviation
K2 / Critically analyse and evaluate a variety of ideas, contexts and frameworks associated with international tourism and aviation
K3 / Evaluate the moral, ethical and legal issues relevant to the tourism and aviation industries
K4 / Critically evaluate and analyse primary and/or secondary data and, where appropriate, information systems in order to enable unpredictable and complex problems to be addressed within the tourism and aviation industries
Cognitive/Intellectual Skills(insert additional rows as necessary)
C1 / Critically analyse, apply and interpret information from a variety of sources
C2 / Contextualise theoretical knowledge and apply to global situations within the tourism and aviation industries
C3 / Employ balanced and supported argument to critically explore aspects within tourism and aviation in a range of contexts.
C4 / Demonstrate intellectual flexibility and openness to new ideas within aspects related to the tourism and aviation industries
Practical/Professional Skills(insert additional rows as necessary)
P1 / Critically analyse the impact of global events associated with tourism and aviation industries
P2 / Operate autonomously with limited supervision or direction within agreed guidelines and / or constraints.
P3 / Utilise management and leadership skills in the tourism and aviation industries
Key Transferable Skills(insert additional rows as necessary)
T1 / Communicate clearly, fluently and effectively in a range of styles appropriate to the context
T2 / Engage effectively in academic discussion and present arguments in a professional manner.
T3 / Think and operate in an independent manner.
T4 / Demonstrate proficiency in collecting, storing and organising, assessing, evaluating, analysing, and synthesising information and data.

2.4What will I learn?

BA (Hons) International Tourism and Aviation Management

Full-Time

Semester 1 / Semester 2
Research Methods
(20 Credits) / Global issues in tourism and aviation
(20 Credits)
Worldwide Tourism and the Media
(20 Credits) / Crisis Management in tourism and Aviation
(20 Credits)
Dissertation (40 Credits)

BA (Hons) International Tourism and Aviation Management Overview (Level 6)

Research Methods / In the first semester the Research Methods module will allow students to develop the fundamental skills which are imperative for successful research design and development. This module will provide students with the correct platform on which to carry out the Dissertation. Students will carry out activities during the Research Methods module on aspects such as the importance of Literature Reviews. These activities will feed into group and individual tutorials as part of the Dissertation module.
Dissertation / The Dissertation module will provide students with the opportunity to develop their academic writing, critical analysis and independent research/management skills. Furthermore, students will be given opportunity to discuss and develop an empirical study of their choice and gain support from specialist faculty staff members.
Worldwide Tourism and the Media / The Worldwide Tourism and the Media module will introduce students to recent development of the media and its effects on various aspects of the worldwide tourism and aviation industries. The module aims to facilitate skills in media relations and develop strategies for dealing with the media, using practical examples from tourism and aviation.
Global Issues in Tourism / The Global issues module will examine the main issues currently affecting tourism and aviation on a global scale, enabling them to explore and critically analyse key factors and develop realistic strategies for dealing with global themes, using practical examples from within the industry.
Crisis Management within Tourism and Aviation / The Crisis Management within tourism and Aviation module will develop an understanding of the growing importance of crisis and disaster management for the tourism industry. Students will be encouraged to consider the management of such incidents and how these can be vastly improved through the extension and application of crisis and disaster management theory and concepts, coupled with the development of specific tourism crisis management research and frameworks.

2.5How will I be taught?

A mixture of lectures, tutorials and seminars will be used. The lecture programme will impart the necessary principles and concepts. The seminars will be a mixture of student and tutor led sessions considering practical examples of the principles and concepts. The tutorials will take the form of individual support and feedback for students by tutors or other students. Tutor led sessions will be held to provide an opportunity for students to work on examples and case studies in the areas covered by the lectures.

Student-led tutorials will consist of action learning activities, discussion groups and report-back sessions which allow students to develop their research, communication and teamwork skills.

As the BA (Hons) International Tourism and Aviation Management is a Higher Education qualification, you will be expected to demonstrate a certain level of independence in your learning. Making a thorough set of notes during lectures and seminars while carrying out additional reading can provide an excellent base for your assignment tasks

2.6How will I be assessed?

The assessment strategy used within the BA (Hons) International Tourism and Aviation Managementdegree course is designed to enable all of the students to demonstrate that they have achieved the learning outcomes specified for all the modules and the programme. The assessment process is an integral part of teaching and learning and as such, supports and complements the learning strategy, in order to ensure that the required outcomes are achieved.

In order to satisfy the principles of assessment, a range of assessment methods are used. The aim is to achieve learning through which knowledge is based on both understanding and application. Both the task and the assessment criteria are clearly explained to students within the module handbook.

Assessment strategies used within the course include methods such as, dissertation; presentations (Video / Poster); case studies, industry simulation, written assessment.

See Appendix 3 for Assessment Grid

You will have opportunities to engage in a range of activities in addition to your studiesduring your time at Leeds City Collegeincluding volunteering, student societies, playing in College sports teams and being a student academic representative.

3Student Support System

3.1Who is going to teach me?

Your module lecturers are the members of the College staff who you will have most contact with. Their job is to manage and deliver their part (module) of your programme of study, assess and grade your work, and also give you continuous feedback on how you’re doing.

Lecturers aim to develop adult, professional relationships with students. You are encouraged to voice any concerns that you might have about your work with the lecturer concerned.

Our job is to do all we can to help you succeed but we can’t do this unless you talk to us about anything that is worrying you.

You will be allocated a personal tutor whose job it is to deal with any problems that can’t be settled at lecturer level, plus more general concerns that you might have, for example any problems you might have which may be affecting your work.

The Head of HE Service Professions has overall responsibility for the running of the BA (Hons) International Tourism and Aviation Managementdegree course and the well-being of the students.

Richard Keys (Course Manager)

Head of HEService Professions

Telephone:0113 2162176

Email:

I have worked for various aviation and tourism organisations such as British Airways and Britannia Airways and I am the Head of HE for the Service Professionals faculty at Leeds City College. I am passionate about the tourism and aviation sectors and the tremendous opportunities available both in terms of employment and academically.

Stephanie Ravanis

Award Leader Tourism and Aviation Programme

Telephone:0113 2162176

Email:

I started my travel and tourism career overseas as a resort representative for Thomson and worked in Greece,Tunisia, Madeira and Portugal, before returning to the UK to work for Thomson and then the Apollo Travel Group (now Co-operative Travel), in sales and marketing roles. Prior to this, I taught English in Athens and I speak Greek. I have been teaching travel and tourism for almost 20 years and have witnessed significant changes in the industry in that time. As well as a B. A. Honours Degree from Manchester University, I hold a Postgraduate Diploma in Personnel Management at Level 7and I am interested in how human resource management operates in today’s tourism and aviation industries.

Donna Feeny

Telephone:0113 2162178

Email:

I have been teaching since 2004 having previously worked as an online trainer and cabin supervisor for 2 major UK airlines. My flying career started after relocating to London Gatwick airport to work for Caledonian Airways, and then progressing into a role of Cabin Supervisor and later an on-board trainer for Airtours International who are better known today as Thomas Cook Airlines. I am the Curriculum Leader in Aviation and I have significant expertise within aviation and am passionate about such an exciting industry and what it has to offer.

For each module, the module leader will set out the preferred method of communicating general information about that module to you, which may be by e-mail or notices posted on the VLE.

3.2What study facilities are available in the Library

The library centres at Leeds City College contain a range of services to help you with your studies:

An extensive collection of books and other publications.
Journals and e-resources.
Access to computers with printing allowances allocated to individuals.
A very helpful team of staff who will be happy to help you gain the maximum benefit from the services.
A dedicated member of staff for your award.
Full details of the range of facilities available at each of the college campuses.

PLEASE NOTE: You will need to register withLibrary in order to be able to use the facilities, including the computers. To do this you will need your student ID card which you were issued with when you enrolled.

How can I get help and advice?

Each course has a specific Academic Librarian who has detailed knowledge about your chosen subject. He or she will buy all the resources for your subject in the library and will teach you how to make the most of the information available to you during your course. You will meet your Academic Librarian at your induction. Further help is available at the Help and Information Point in each Library.

3.3Study Facilities

Our newly refurbished University Centre provides a range of study facilities, accessible only to Higher Education students, in the Study Zone. Here you will find a combination of individual, small group and group study areas with access to PCs. In addition to the provision of PCs there are also a small number of MACs available for use.