Contents / Page
Completion
  1. PrepositionsI
  2. Sales Word Partnerships
  3. Telephoneheadings
  4. Adjectivesnouns
  5. Secondverbs
  6. Prepositions II
G. Simple present or Present progressive / 2
2
3
3
3
4
4
Reading comprehension
Cultureclash
Management / 5-6
7-8
Matching
  1. Prefixdefinition
  2. Adjectivedescription
  3. Verbsphrasalverbs
  4. Wordsbycontext
  5. Wordsdescriptions
/ 9
9
10
10
11
MultipleChoice
I
II / 12
13-14
Short answer
The recruitment process
Tips for a successful job interview
Green Business / 15-16
17-18
19-20
Production / 21

* Check the correct answers at the bottom of the exercise or page.

  1. PREPOSITIONS I

Complete the sentence with the correct preposition from the options.

a. up b.with c. about d. off e. from f. between g. out

1. He can't come to the phone; he is tied up ______a client.

2. The book fell ______the desk.

3. He threw the report ______the window.

4. It's important to keep the files ______to date.

5. Put the lamp the ______my desk and the bookcase.

6. She's waiting on clients______9am to 1pm every day.

7. The secretary is talking ______the newest product.

  1. SALES WORD PARTNERSHIPS

Complete the sentences below with the following words in order to form"sales"word partnerships. Options are not left or repeated.

team campaign potential target figures

1. The company is planning to launch an important sales ______to promote their latest product.

2. The sales ______for the last quarter were very encouraging and we made a substantial profit.

3.The sales ______consists of the sales director, his assistant and ten sales representatives.

4. At the moment, we are conducting market research to find out the product's sales ______in Germany.

5. The sales director is confident of achieving the sales ______set last January.

  1. TELEPHONE HEADINGS

Choosea telephoning heading from the box, and write it in the line provided for each group, one option is left out.

a. Saying good bye b. Taking a call c. Giving more information
d. Asking for information e. Making contact
  1. ______

A: Peter speaking. Can I help you?

  1. ______

A: Good morning. This is John Brown speaking.

B: Hello John. Could I speak to Angela Brown, please?

  1. ______

A: I am calling from New York and I am calling in behalf of Mr. Jones.

  1. ______

A: Hello, who is calling, please?Are you sure you have the right, name?

  1. ADJECTIVES & NOUNS

Using the adjectives in parentheses, write in the blank their noun to complete the sentences.

1. He showed enormous ______when he gave part of his business to his employees. (generous)

2. ______can't be controlled in some big corporations. (violent)

3. Her ______was noticed by the head of the department. (efficient)

4. All employees at the office should be treated with ______. (just)

5. We must respect our boss ______of speech. (free)

6. I feel like a ______in this new company. (strange)

E. SECOND VERBS

Complete the following sentences using the appropriate form of the second verb.

1. The manager can’t afford ______(take) any risks these days.

2. Hellen suggested we ______(meet) at nine o’clock. But all of us were busy at that time.

3. Has Erick considered ______(hire) new employees for the season?

4. Knowledge depends on ______(learn) from our failures.

5. The accountant strongly advised us ______(save) money from this quarter’s profits.

F. PREPOSITIONS II

Choose a pair of prepositions from the bank and complete the blanks. One option is left out.

a. through /in b. up/to c. up of/between d. on/out of e. out of / in

1. To get to the Marketing department, you have to go ______those stairs and then ______the exit.

2. He forgot all the documents ______the desk when he went ______the company.

3. It's about making money actively ______the business______the stock market

4. She took the office key ______her pocket and put it______the lock to open the door to the employees.

G. SIMPLE PRESENT OR PRESENT PROGRESSIVE

Use the words in parentheses to complete the text below with a simple present or present progressive tense.

1. Usually, I (work) ______as a secretary at ABT, but this summer I (study) ______French at a language school in Paris. That is why I am in Paris.

2. Justin (write, currently) ______a book about his experience as a manager. I hope he can find a good publisher when he is finished.

3. The business cards (be, normally) ______printed by a company in New York. Their prices (be) ______expensive, yet the quality of their work is quite good.

4. This delicious chocolate (be) ______made by a small chocolatier in Zurich, Switzerland.

5. I'm sorry I can't hear what you (say) ______because everybody (talk) ______so loudly in this office.

6. Jim: Do you want to come over for dinner tonight?

Denise: Oh, I'm sorry, I can't. I (go) ______to work late.

7. My company (not buy) ______new raw material currently.

Final del formulario

Culture Clash: The A-Z of Exhibiting Overseas,By Susan Friedmann

Exhibiting overseas is one of the fastest and most cost effective ways to identify the best foreign markets for your products/services. International trade shows and fairs offer opportunities for multilateral contacts and business deals. They allow you to test your product's export suitability; explore the strength and scope of your competition; and gain exposure to potential suppliers, in-country distributors and customers before making any sizable financial commitments. However, to effectively trade internationally, top management must commit to developing foreign markets.

More than 2,000 shows are organized worldwide each year, and approximately 150 of these events have significant global attraction. Most are held in the major trade show centers in the United States, Germany, France, Italy and the United Kingdom. The following A-Z guidelines will help to take the fear and anxiety out of your overseas exhibiting ventures:

Ask questions and thoroughly research overseas shows to find the ones that attract your target market. A good starting point is the U.S. Foreign Commercial Service (FSC), part of the International Trade Administration of the Department of Commerce. Other sources of information include banks, trade associations, foreign embassies and consulates, bi-national chambers of commerce and the Internet.

Book space early: Allocation for space is a "first-come, first-served" basis. Applications for space need to be submitted as early as possible between 12-18 months prior to the event. Reservations are made with the show organizer or their international representative. Most of the large shows, especially the German ones, have global sales offices.

Coordinate shipping arrangements: Most international trade shows have an officially designated freight forwarder who is familiar with all the relevant details. They will handle the invoicing, arrange for licenses and declarations, prepare packing list, issue bills of lading, handle insurance and prepare all necessary documentation. A duty charge is not normally assessed on equipment, unless it is destined to remain in the country after the show ends. An international carnet facilitates importation and movement of samples and professional equipment between countries.

Determine that your product complies with international technical and safety standards: Germany, for example, has extremely stringent laws regarding testing products to comply with applicable specifications. Overseas companies are allowed to exhibit products at German trade fairs before their products have been inspected. Formal certification of required is necessary to legally sell your products in Germany. Certain types of merchandise are also subject to specialized safety codes and technical requirements. It is advisable to use a local consultant to help you through the compliance process.

Taken from:

After reading the article above, complete the following tasks:

  1. Write the definition for Exhibiting Overseas______
  1. What is the importance of international trade?______
  1. Mention three aspects multilateral contacts help business people
  1. ______
  2. ______
  3. ______
  1. Answer true or false to the following statement taken from the article

a.______More than two thousand shows have global attraction

b.______Most of the shows are in Europe

c.______A good starting point for exhibits is the U.S. FSC

d.______Applications for space need to be submitted 24 months prior to the event

e.______There is a national carnet that facilitates importation

f.______To obtain more information, people can contact banks,trade associations, foreign embassies and consulates.

g.______Formal certification of required is not needed to legally sell your products in Germany

Read the following selection and complete the exercises below

Management

Management in all business and organizational activities is the act of getting people together to accomplish desired goals and objectives using available resources efficiently and effectively. Management comprises planning, organizing, staffing, leading or directing, and controlling an organization (a group of one or more people or entities) or effort for the purpose of accomplishing a goal. Resourcing encompasses the deployment and manipulation of human resources, financial resources, technological resources and natural resources. Since organizations can be viewed as systems, management can also be defined as human action, including design, to facilitate the production of useful outcomes from a system. This view opens the opportunity to 'manage' oneself, a pre-requisite to attempting to manage others.

The verb manage comes from the Italianmaneggiare (to handle — especially tools), which in turn derives from the Latinmanus (hand). The French word mesnagement (later ménagement) influenced the development in meaning of the English word management in the 17th and 18th centuries.

Basic functions

Management operates through various functions, often classified as:

Planning: Deciding what needs to happen in the future (today, next week, next month, next year, over the next five years, etc.) and generating plans for action.

Organizing: (Implementation) making optimum use of the resources required to enable the successful carrying out of plans.

Staffing: Job analysis, recruitment and hiring for appropriate jobs

Leading/directing: Determining what needs to be done in a situation and getting people to do it.

Controlling/monitoring: Checking progress against plans.

Motivation: Motivation is also a kind of basic function of management, because without motivation, employees cannot work effectively. If motivation does not take place in an organization, then employees may not contribute to the other functions (which are usually set by top-level management).

Basic roles

Interpersonal: roles that involve coordination and interaction with employees.

Informational: roles that involve handling, sharing, and analyzing information.

Decisional: roles that require decision-making.

Management skills

Political: used to build a power base and establish connections.

Conceptual: used to analyze complex situations.

Interpersonal: used to communicate, motivate, mentor and delegate.

Diagnostic: the ability to visualize most appropriate response to a situation

Adapted from:

1. Give two definitions for Management. Consider content and grammar.

a.______

b.______

2. Which two languages influence the English word “management”?

a.______b. ______

3. Cite the 3 basic functions of Management and explain shortly two of them

a. ______

b. ______

c. ______

Explanation ______

Explanation ______

______

4. Based on the reading, write True (T) or False (F) in the space given

a. ______Interactional roles does not involve relations with people

b. ______Decisional roles involves risk taking

c. ______Conceptual management skills are used to analyze difficult situations

d. ______Delegation is an important part of the diagnostic skill

e. ______Motivation is part of the interpersonal skill

  1. Prefix & definition

Match the prefix with its correct definition writing the number in the parenthesis.

  1. Final del formulario
  1. Mega-( ) against, opposite
  2. Multi-( ) one, single
  3. Pro- ( ) many, more than one or two
  4. Un- ( ) before, in front of, for, forward
  5. Anti- ( ) great, large
  1. Adjective & description

Match the description with the adjective by writing the number inside the parenthesis.

Column A / Column B
1. The boss always means what she says. She is _____. / ( ) / a. reliable
2. People can depend on George. He’s very _____. / ( ) / b. consistent
3. The company has been very _____ since it works at the same high standard. / ( ) / c. assertive
4. This business comes first to Erica. She is _____ to it. / ( ) / d. practical
5. Andrea is good at expressing her concerns and opinions. She is extremely _____. / ( ) / e. discreet
6. Their ideas for the campaign are very useful and efficient. They are quite _____. / ( ) / f. sincere
7. The vision of the executives is very modest and free from pretensions. It is _____. / ( ) / g. committed
  1. Verbs & Phrasal verbs

Match the verbs in CAPITAL LETTERS in column A with their synonym phrasal verb in column B. No options are left or repeated.

COLUMN A / COLUMN B
1. How many machines can you PRODUCE in a month? / ( ) / deal with
2. I’m thinking of CREATING my own company. / ( ) / break into
3. We really must PENETRATE the African market. / ( ) / work out
4. I’m sure we can FIND a solution. / ( ) / laid off
5. We HANDLE thousands of orders daily. / ( ) / setting up
6. Twenty miners were DISMISSED yesterday. / ( ) / turn out

D. Words by context

Write the NUMBER in the parenthesis using the word that better completes the sentence.

1.Managers and entrepreneurs must be______since they have to trust their own power on judgments.
2. A person who serves as a trusted counselor or teacher, especially to many small businesses is called ______.
3. An entrepreneur is a business owner who is prepared to take ______.
4. It is important to have the right ______in order to succeed in business
5. Entrepreneurs need to have self ______in order to make things happen / ( ) mentor
( ) self-reliant
( ) mindset
( ) belief
( ) risks


E. Words & description

Write the NUMBER in the parenthesis that better describes the word given.

a. Advertisement ( )
b. Advertising agency ( )
c. Billboard( )
d. Broadsheet ( )
e. Campaign ( )
f. Circulation( )
g. Eye-catcher ( )
h. Features ( )
i. Commercial ( )
j. Classified ads ( ) / 1. Advertisement on radio or TV
2. Average number of copies of newspapers or magazines sold over a period of time
3. Item of publicity to promote a product or service in newspapers, magazines, on TV etc.
4. Marketing services firm that assists companies inplanning advertisements
5. Newspaper printed in a large format.
6. Organized course or plan of action
7. Signboard for advertising posters
8. Small advertisements in newspapers or magazines, divided into categories.
9. Something that particularly attracts one's attention
10. Special characteristics of a product


I.Choose the correct option for each definition about finances.

1. The coins or bank notes, actual money paid in businesses is named _____.

a) Debtb) Banknotec) Cash

2. A piece of paper money used ion business transactions is called_____.

a) Receiptb) Banknotec) Cash

3. Any written statement that money has been paid is called _____.

a) A.T.M.b) Debtc) Receipt

4. The amount of money owed by one person to another is named _____.

a) Debtb) A.T.M.c) Cash

5. The automated Teller Machine, which dispensercash, is called _____.

a) Cashierb) A.T.M.c) Banknote

6. A person who works in a bank and deals with cash transactions is named _____.

a) Cashb) Cashierc) Receipt

II.Readthe article about Leadership Style, and then choose the correct option for the following types of management.

Leadership Style

Autocratic people make decisions without input. This leadership style is seldom warranted, unless the CEO clearly knows more about the subject matter and has immature and inexperienced team members. That is seldom the case, and if it is true the CEO has made poor selections for team members. A CEO who uses an autocratic style outside a ‘life or death emergency’ project should re‐examine her/his overall methodology and motivation

Democratic managers invite ideas from the team for decision‐making process and go with majority. This type is also known as Consultative or Participative. This style will usually result in a good decision, but may leave the minority voters disgruntled. It is important that the CEO reaches out to the minority voters to ensure that though they disagree with the decision, they commit to the outcome. A mature CEO will never hold a vote without first consulting with the primary stakeholders in the vote. This is necessary to ensure that the vote properly addresses the issue at hand, and that all parties know what is at stake.

Bureaucratic administrators run projects “by the book”, ensuring the team follows procedures exactly. Some situations may call for this leadership style, such as a government contract or where regulatory requirements must be met. Usually, though, this style is the refuge of insecure project managers who fear accountability for variations from the standards. Projects may benefit from variation from published standards, if those variations can be justified. A consistently bureaucratic leadership style may indicate poor ability to manage risk or apply an Informed Risk‐Taking policy.

Adapted from:

1. Max orders her employees to ask every restaurant guest if they want the café’s signature dessert at the end of their meal. What management style is she displaying?

a) autocratic

b) bureaucratic

c) democratic

d) combination of styles

2. Carmen asks her employees to determine what the upcoming holiday schedule should look like. What management style is she displaying?

a) autocratic

b) bureaucratic

c) democratic

d) combination of styles

3. Thomas tells his employees that they need to run their hands under warm water for at least 20 seconds in order to comply with sanitation standards. What management style is he displaying?

a) autocratic

b) bureaucratic

c) democratic

d) combination of styles

4. Ken tells his sales staff that they can decide when to make appointment calls as long as they use the scripts prepared by the management staff. What management style is he displaying?

a) autocratic

b) bureaucratic

c) democratic

d) combination of styles

5. Albert tells his employees that they have to be very careful with the new project because it can fail, if they don’t follow his strict instructions step by step. What management style is he displaying?

a) autocratic

b) bureaucratic

c) democratic

d) combination of styles

Read the following article and answer the questions below.

The Recruitment Process

The recruitment and selection is the major function of the human resource department and recruitment process is the first step towards creating the competitive strength and the strategic advantage for the organizations. Recruitment process involves a systematic procedure from sourcing the candidates to arranging and conducting the interviews and requires many resources and time.

A general recruitment process is as follows:

  1. Identifying the vacancy:

The recruitment process begins with the human resource department receiving requisitions for recruitment from any department of the company. These contain: