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EmmausOxford Application Form

Emmaus Oxford, 171 Oxford Road, Cowley, Oxford, OX4 2ES

Please answer all the questions on this form in black ink or type, and email it

It would be helpful to read the Job Description and Person Specification (which follow each other in the same word document), before completing this form. It would be helpful to us if you answer all the questions on the application formor supplement with a CV if necessary. We are hoping that this form will help rather than hinder your application soif you need to expand a box or spread onto another page please do this. We would however like to encourage applicants to be clear and concise.

Position applied for: Part-time Volunteer Van Driver

Personal Details:

Forename(s)

Surname Title

Address and Postcode

Work tel. no (if applicable)

Home tel. no. Mobile no.

Email address

May we, with discretion,phone you at work? Yes/No

Do you have a valid up-to-date driving license that entitles you to drive a 3.5 tonne Luton van in this country? YES/NO (delete as appropriate)

(if the answer is no please do not proceed with this application).

Why do you want this job?

Please outline your reasons for applying for this post, including skills, experience, knowledge & disposition and any previous voluntary work.

Present/Previous Employer Details

Please give relevant details such as name and address of employers; positions held; dates; responsibilities; relevant qualifications and a brief description of duties:

Rehabilitation of Offenders

This post is exempt from the Rehabilitation of Offenders Act 1974 and we will need to run a DBS (Disclosure & Barring Service) check on any successful applicants. Have you ever been convicted by the courts (spent or unspent), or cautioned, reprimanded or given a final warning by the police? Yes/No

If yes please give full details of all offences, penalties and dates:

If you have a criminal record and we believe this will have a bearing on the requirements of the post we will discuss the matter with you if you are short listed.

Disability

Emmaus Oxford is committed to encouraging candidates with a disability to apply for available positions and to have an equal chance of securing and undertaking employment with us if this is reasonably practicable. Do you have a physical or mental impairment (including a mental health issue) which could have an adverse effect on your ability to carry out normal day to day activities, or to fulfil the role advertised, or for which special arrangements might need to be made? Yes/No

If yes please specify the nature of the condition and any special arrangements that might need to be made either to enable you to attend interview (if you are short-listed) or to do the job (if you are appointed).

Declaration

I confirm that the information I have given on this form is correct and complete and that misleading statements may be sufficient for cancelling any agreements made. I understand that, in the event of being shortlisted for interview, I will be required to complete a confidential declaration in respect of my state of health. I also understand that an Enhanced Disclosure (CRB check), photocopied driving licence, and possibly references,will be sought in the event of an offer of employment being made and that appointment will be dependent on a satisfactory outcome.

Signature Date

Emmaus may wish to hold your details on file for consideration for any future vacancies.

Are you happy for your application to be kept on file for 12 months? Yes/No

Thank you for taking the time and trouble to complete this form and for your interest in Emmaus.

Job Description

Job Title: / Volunteer Van Driver
Reports To: / Secondhand Superstore Coordinator supported by Part-time Transport Volunteer Coordinator
Location(s): / Primarily Oxfordshire, operating from Northway, OxfordCity

Job Purpose

1. Driving company vehicles regularly for up to 3 days/week. The vehicles are generally Luton furniture vans based at the secondhand superstore or a 16 passenger mini-bus. Often this work will include Thursday mornings, Saturdays and at other times to cover holidays and absences.

2. Planning of the collection and delivery of furniture, and supervision and coordination of Companions (our ex-homeless residents) and other volunteers, to provide excellent customer service at minimum cost; training, development, and support of Companions and volunteers, to enable them to perform effectively, to achieve personal development and meet organisational requirements.

Responsibilities

General Responsibilities

  • Driving company vehicles in order to deliver and collect furniture, other donations and transport people.
  • Contribute to the growth of revenue and maximisation of profit from effective and customer focused operations
  • Coordinate, supervise and train other volunteers and Companions to ensure high quality customer service when interacting with the public
  • Ensure driving, collection and delivery services are administered effectively and comply with the law at all times
  • Develop and foster a team environment based on respect and mutual support to achieve the team goals
  • Lead and teach team work by example

Specific Responsibilities

  • In conjunction with the Secondhand Superstore Coordinator, supported by the Part-time Transport Volunteer Coordinator, plan and implement logistic processes for:
  • Fleet operation including systems and process for scheduling to maximise customer service and reduce running costs
  • Documented training system to cover all tasks, risks, health and safety for all jobs associated with the collection delivery and movement of goods.
  • Increasing the quality and quantity of donated items to realise the highest profit
  • Increasing our customer loyalty and attracting new customers
  • Coordinate and supervise the team of other volunteers and Companions who are involved any day in collection and delivery.
  • Induct and train drivers, driver’s assistants, and other team members into the collection and delivery team.
  • Drive organisation vehicles to achieve our business purposes, including
  • collecting donated goods
  • delivering purchased items
  • transporting goods to and from the different sites
  • disposing of items at landfill
  • where necessary, collecting and returning Companions each day
  • Where physically able, manoeuvre, lift and carry furniture and domestic goods to and from vehicles, in and out of buildings, and up and down stairs. Also supervise and work with others doing this.
  • Responsible for Health & Safety for all activities associated with loading, unloading, driving, and manoeuvring of vehicles including use of tail lift, driving skills, movement of goods within organisation’s premises and at customer premises, and ensuring all members of the vehicle team take their responsibility for Health & Safety seriously
  • Maintain fleet security; account for and maintain fleet tools and equipment; conduct daily vehicle maintenance checks; maintain fleet appearance and cleanliness
  • Undertake other driving duties as required
  • Support the learning, skills development, and engagement in work activities of Companions
  • Provide relief support in other operations as required.
  • Any other duties as agreed with the Secondhand Superstore Coordinator, supported by the Part-time Transport Volunteer Coordinator, including additional duties and responsibilities to cover for holidays and absences.

Working Conditions

Emmaus Oxford currently runs its business operations six days a week, Monday to Saturday and provides 24 hour, 7 day/week support to the Residential premises where the Companions live. Days and hours of work will be agreed with the line manager as is appropriate with your role and responsibilities. Full-time drivers work a 37 hour week and their times of work are generally between 8.45 and 5.30, Monday to Saturday.

Emmaus works with vulnerable people. Employees and volunteers must observe the proper demarcation and professional boundaries while performing their role. All roles within Emmaus Oxford are subject to enhanced DBS [Disclosure and Barring Service, previously CRB ] checks.

Volunteers and employees must always act in a way which will maintain the good reputation of Emmaus Oxford, upholding the policies and procedures of Emmaus and striving to preserve good working relationships with employees, other volunteers, Companions and trustees. Volunteers and employees are obliged to keep the appropriate and key personnel well informed of significant matters relating to the organisation, either regarding its residential or retail activities.

All volunteers are encouraged to develop and maintain a positive and involved relationship with the Emmaus movement at local, regional, national and international levels.

In Emmaus volunteers are an important resource and make a vital contribution to Emmaus’ aim to take action to help disadvantaged people. Emmaus therefore encourages, develops and supports volunteer involvement in its work.

Work is conducted in an environmentally aware manner with the aim of ensuring all resources are utilised effectively and efficiently. Sound ‘value for money’ principles are necessary in undertaking purchasing or supply of goods and services.

Requirements

It is essential for you to be able to drive to carry out your role and this is a large part of your role. If you lose your licence or are otherwise unable to fulfil your responsibilities to our satisfaction, you should put this in writing immediately to the Secondhand Superstore Coordinator and the Part-time Transport Volunteer Coordinator so that potential other volunteer roles can be discussed.

Where the person is physically able this position requires the ability to lift and move furniture, sometimes large and heavy, up and down stairs, into and out of vehicles and buildings.

Approved By: / Carl Salisbury, Secondhand Superstore Coordinator / Eddie Blaze, General Manager
Date Approved: / 23 January 2013 / 24 January 2013
Person Specification
Job Title: Volunteer van driver.
Essential / Desirable
Experience
  • Delivery driver
  • Team building, supervision
  • Training and development of others
  • Customer service
/
  • Scheduling rotas
  • Fleet maintenance
  • Recycling or second-hand retail experience
  • Stock management
  • Working with vulnerable people or people with challenging behaviour

Knowledge and Commitment
  • Map reading
  • Customer service focus
  • Demonstration of a belief in, and the ability to adopt and work within, the Emmaus principles
/
  • Homelessness issues

Education / Professional Certification
  • Valid Driver’s Licence with at least 2 years driving experience, including authorisation to drive a 16 Passenger Mini Bus and a Luton delivery van. (This probably means that your license must either be pre 1997 with a D1(101) permission, or post 1997 with D1 permission but please check your legal entitlement to drive these vehicles as a paid employee prior to application).
/
  • Customer Care; Dealing with Difficult Customers
  • Health and Safety
  • Fire Marshall
  • Certified First Aider
  • Relevant NVQ Level 2

Skills
  • Ability to drive Luton delivery van and or a mini bus.
  • Effective verbal communication
  • Effective listening
  • Ability to stay calm and cope under pressure
  • Ability to delegate
  • Effective administration, organization and time management
/
  • Proficient use of email and internet
  • MiDAS training

Personal Characteristics
  • A belief in the potential of each individual and an understanding of the importance of community in helping an individual to achieve their potential
  • Over 25 (for driving insurance purposes)
  • Non-judgemental
  • Effective team member, with the ability to lead, work and delegate
  • Ability to engage others support
  • Enthusiastic
  • Commitment to environmental sustainability and social development
  • Commitment to demonstrate the values of Emmaus Oxford: compassion, respect, value each individual, integrity, work to the best of our abilities, and solidarity
  • Able to work with range of people without prejudice
  • Self motivated