237 South Eastdale rd · apt f · 36117 Montgomery, al
334-221-3389 ·
Alice guy
objective
To pursue a position performing my customer service skills in a professional environment, being open to new challenges and focused on learning and achieving new knowledge.
Work of experience
06/18/07 - 10/24/07 Osi Outsourcing Services 4520 Executive Park Drive, Suite 200, Montgomery, Al
Human Resources : Donna Duncan (334)394-4919
Accounts Representative-Collections
Duties: present accurate and complete information clearly and concisely to consumers, document accounts quickly and accurately,
build rapport over the telephone, make accurate account adjustments as appropriate, negotiate with consumers to engage in problem solving and obtain proper solutions, utilize established call model to secure a definite commitment to pay the overdue claim and/or balance in the most expedient manner, identify the extent of the consumer concern and determine best course of action for resolution, gather full and complete information required, secure information to make adjustments, trace payments or change entity data as necessary, telephone contact from a dialer setting or from the account representative’s established route based on assignment from the supervisor/manager, maintain productivity requirements, respond to consumer requests for information, protect all client consumer information used during collection efforts in accordance with company confidentiality policies and comply with Corporate Information Security Policies and Procedures.
Starting Position: 9.25 $ hourly plus bonuses.
Leaving Position: 9.25 $ hourly plus bonuses.
Reason for leavin: personal matters.
31/10/2006 - 06/17/07 Sears Holdings Eastdale Mall 36117 Montgomery, Al Cashier Manager: Fay Eyerly (334)271-8201 or Shoe Department Manager: Leslie Boling (337)271-8215.
Cashier/ Footwear associate
Aided customers with their needs, handled also their complaints and returned merchandise, kept working area clean and neat, refilled supplies, looked up prices, managed security devices on merchandise, tagged items, performed openings and closing duties at the cash register, accepted cash and check payments on credit accounts, upgraded the required training and always maintained focus on excellent customer service.
Starting Position: Seasonal Help.
Leaving Position: Full Time Employee in Shoe Department.
Reason for leaving: Need of better salary.
01/05/07 - 04/20/07 Interstate Oil Company - Chevron Gas Station 1301 Eastern Bypass I-85 36117 Montgomery, Al . Manager: Jeff Breland (334)277-9805.
Cashier
Ringed up customers for gas and groceries, dealt with technical issues of the car wash and the computerized system, experienced high risk situations.
Starting Salary: 7.00 $ hourly.
Leaving Salary: 7.00 $ hourly.
Reason for leaving: Dangerous environment and 2nd shift hours.
04/24/06 - 06/10/06 United Bakery Deli
Lawton, OK United States Ph. # (580)248-9201 Direct Supervisor: Sue Polling, Bakery manager
Bakery and deli clerk, cake decorator
Helped customers with cake orders, made cakes and decorated them. Assisted customers with groceries and items from either the bakery and the deli department. Worked on daily assignments, including cooking and preparing food, baking bread, frying donuts, stocking deli and bakery, making orders, handling the hot bar, ringing up customers at the cash register, cleaning, always maintained a cheery and helpful disposition.
Starting Salary: 6.50 $ hourly.
Leaving salary: 7.00 $ hourly.
Reason for leaving: husband’s honorable discharge from the military, moved.
03/01/03 - 08/10/05 Ice Cream Shop Eis Venezia [Aschaffenburg, Germany] Direct supervisor and owner: Augusto Vecellio Taiarezze
Waitress Supervisor
Served customers at the table, at the cash register and at the bar when assistance was required. Handled complaints, if any, in a professional manner and consulted the owner, maintained always the best satisfaction from customers. Collaborated with each person in the team, encouraged and guided the less experienced personnel. Helped hiring new employees. Solved issues of practical and mechanical matters. Supervised coworkers for specified work duties. Inspected and cleaned in a professional way all compartments of the work environment. Worked also on pay stubs and office related duties as schedule and end of day reports and records.
Starting salary : 1500 $ monthly.
Leaving Salary : 1800 $ monthly.
Reason for leaving: husband’s change of military duty
station.
07/21/02 - 02/28/03 Restaurant Alla Lioda [Auronzo, Italy] Direct supervisor and owner: Antonio Vecellio Salto
Waitress
Provided customers with all possible assistance, from drinks to food. Prepared beverages, collaborated in the kitchen. Performed cash register duties. Organized table setting daily for clean and sanitary environment.
Starting Salary: 1300 $ monthly.
Leaving Salary: 1400 $ monthly.
Reason for leaving: seasonal closing of restaurant
education
[09/1997 - 06/2002] Liceo Linguistico Cadore [Auronzo, Italy]
Language diploma
LANGUAGES
Spoken: Italian, English, German, French
Written: Italian, English German, French
Personal skills
Good knowledge of Excel, Power Point and Word.
Credit card seller training.