Volunteer Role Profile

RoleAdministrative Support Assistant – Non Client Facing

Role summaryTo support the operation of your local Shelter Office in their day to day to day business. Taking part in basic duties that are not directly involved with face to face contact with clients

Suggested InvolvementHalf a day or one day per week minimum suggested for around 6 months, but this is flexible

LocationCrawley

Supervised byService Administrator

Why get involved with Shelter?

More than one million people a year come to us for advice and support via our website, help lines, and national network of services. We help people to find and keep a home in a place where they can thrive, and we tackle the root causes of bad housing by campaigning for new laws, policies and practice.

Main Tasks to include

  • Photocopying of information such as leaflets and client files
  • Filing of information and cases
  • Scanning documents
  • Preparing case packs
  • Updating local information files
  • Inputting information on to our Case Management Systems

Skills and Abilities Required

  • Interest in the work of Shelter and in supporting people
  • Ability to organise your own work, manage your time and work on your own initiative
  • The ability to work as part of a team and value others
  • Willingness to follow Shelter’s policies, including volunteering, health and safety, equality and diversity and confidentiality

Induction, Learning Development

To enable you take part in this opportunity Shelter will

  • Provide a volunteer pack including a Handbook and all Policies and Procedures
  • Provide personalised volunteering plan, covering support and development
  • Provide e-learning: Equality & Diversity, Health and Safety, Data Protection, Case Management Systems(if appropriate)
  • Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy

Benefits of Volunteering with Shelter

  • Supporting and learning about the work of a large national charity
  • Developing transferable skills
  • Enhances your CV, we can help you to update this and will provide references when you leave our services

Next Steps

Please contact Diana Webster or on 0344 515 1749for an application form. Completed forms should be sent to the same address.

  • Please note, you will be asked to declare any unspent convictions. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us (using the email stated above), if you require more information.

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role description does not form part of any contract of employment.