Computers Can Be Classified by Their Size, Speed, and Processing Capabilities. T

Indicate whether the sentence or statement is true or false. Mark “A” if the answer is True or “B” if the answer is False.

1. Digital and analog signals are connected and transmitted over phone lines by the use of a transmitter.

/ a. True / b. False

1. Computers can be classified by their size, speed, and processing capabilities. T

/ a. True / b. False

1. Checks that are guaranteed by a bank and are commonly used in transactions that include large amounts of money are certified checks. F

/ a. True / b. False

1. Laptops and notebook computers are forms of microcomputers. T

/ a. True / b. False

1. Wide area networks are limited to North America. F

/ a. True / b. False

1. When you subscribe to an information service, your Internet activities may be restricted. T

/ a. True / b. False

1. All business writing must meet the same standard of quality. F

/ a. True / b. False

1. If there is no geographic code in an Internet address then the domain is located within your country. T

/ a. True / b. False

1. An earnings statement is a report that presents the financial condition of a business on a specific date. F

/ a. True / b. False

1. There are twenty time zones throughout the world. F

/ a. True / b. False

1. A gas company with customers only in Wisconsin would probably subscribe to a toll-free service for interstate calls. F

/ a. True / b. False

1. You can choose your own long distance carrier beyond your local calling area. T

/ a. True / b. False

1. It is common for overtime rates to be one to two times the standard hourly rate. F

/ a. True / b. False

1. TQM means establishing and maintaining high standards for how work is processed and for the output of goods and services. T

/ a. True / b. False

1. The office is located in a specified space that is used for the same purpose every day. F

/ a. True / b. False

1. A company with the latest ideas and technology may not be as effective and efficient as a company that uses more traditional ideas and technology. T

/ a. True / b. False

1. An imaging system connects most types of documents to digitized electronic data that can be stored on CD-ROM and retrieved immediately. F

/ a. True / b. False

1. Intranets are online resource networks used between companies. F

/ a. True / b. False

1. Digital signals transmit larger quantities of information at faster speeds. T

/ a. True / b. False

1. The information processing workflow consists of four operations: input, processing, output, and distribution.

/ a. True / b. False

1. Effective business documents are clear, concise, courteous, complete, and correct. T

/ a. True / b. False

1. The universal business greeting in the US is the handshake. T

/ a. True / b. False

1. If you need to record and transcribe minutes frequently you need to refer to a parliamentary procedure reference: Ray’s Rules of Order. F

/ a. True / b. False

1. Exchange of information can be enhanced by the seating arrangement in a conference. T

/ a. True / b. False

1. The Peterson Airline Guide would be helpful in arranging air travel. F

/ a. True / b. False

Mark the correct answer on your scantron sheet for each of the following questions.

1. The US Department of Labor publishes The Occupational Outlook Handbook where you can learn about the prospects in many fields. The projections are for

/ a. 5 years. / b. 2 years. / c. 3 years. / d. 10 years.

1. A balance sheet is a financial report that contains

/ a. capital. / b. income. / c. expenses. / d. commissions.

1. An itinerary contains

/ a. travel arrangements. / b. appointments. / c. special instructions. / d. A, B and C

1. A mailgram is

/ a. guaranteed to be delivered by the next day. / b. transmitted by the post office. / c. charged on the basis of 25 words. / d. more expensive than a telegram.

1. A LAN is a communication network that

/ a. connects electronic equipment within a limited area. / b. connects electronic equipment separated by long distances. / c. is cost efficient and reliable. / d. A and C only

1. Domains included in the Internet address

/ a. are easiest to read from left to right. / b. consist of only three letters. / c. are placed at the beginning of the address. / d. identify an individual.

1. Financial statement format guidelines include

/ a. triple space before and double space after headings in the body. / b. a triple space underneath the final figure in the column. / c. a dollar sign with the first figure of each new column to be added or subtracted. / d. a 2-inch top and bottom margin.

1. What does a sales person earn on a $2,500 order and a 15 percent commission?

/ a. $350 / b. $375 / c. $250 / d. $300

1. David earns a weekly salary of $500 plus a 7% commission on weekly sales over $3,000. What would he earn if the sales were $8,000 for the week?

/ a. $500 / b. $600 / c. $250 / d. $850

1. The deductions from wages required by law is/are

/ a. FICA. / b. federal income tax. / c. health insurance. / d. A and B.

1. The Internet address indicates the organization is

/ a. a military institution. / b. a nonprofit organization. / c. an international organization. / d. an educational institution.

1. What is the total cost for a sofa costing $850 and sales tax of 7%?

/ a. $900 / b. $909.50 / c. $600 / d. $990.50

1. If a business has $25,000 in revenues and a net profit of $23,000, the profit ratio is

/ a. 80 percent. / b. 92 percent. / c. 72 percent. / d. 60 percent.

1. Time zones in the US and parts of Canada are divided into ____ standard time zones.

/ a. 4 / b. 6 / c. 5 / d. 7

1. Specialty long-distance calls do not include

/ a. collect calls. / b. direct-dial calls. / c. person to person calls. / d. conference calls.

1. The most commonly used form(s) of check endorsement(s) is/are

/ a. blank. / b. restrictive. / c. endorsement in full. / d. A, B, and C.

1. Documents generated with each purchase and used in making payments are

/ a. purchase requisitions. / b. sales orders. / c. debit memorandums. / d. shipping reports.

1. At the end of the year, a company is responsible for giving each employee a(n)

/ a. W-2 form. / b. wage and tax statement. / c. W-4 form. / d. A and B.

1. Information processing supplies include

/ a. diskettes and CDs. / b. date stamps and ink pads. / c. printwheels. / d. stationery.

1. Ambient lighting

/ a. focuses on the immediate work areas. / b. is provided by overhead light fixtures. / c. ensures that there are no dark or dimly lit areas near the work areas. / d. ensures that there are no glares from the desktop.

1. Health Insurance that protects you if injured on the job is

/ a. an HMO. / b. Medicare. / c. Medicaid. / d. Worker’s Compensation.

1. The petty cash fund is normally used to pay for

/ a. postage. / b. purchase orders. / c. utilities. / d. salaries.

1. To manage your office health, you must

/ a. take rest breaks every two hours for 20 minutes. / b. focus your eyes on your computer monitor. / c. adjust the workstation components for the best fit. / d. face your computer monitor near a window.

1. Conflicts arise in meetings when

/ a. participants have hidden agendas or strong opinions. / b. participants ask open-ended questions. / c. participants use normal language. / d. A and B

1. A document generated by a government for a person to enter the country is a

/ a. visa. / b. passport. / c. certificate. / d. tourist card.

1. A disadvantage of using magnetic media is

/ a. that records can be retrieved easily. / b. that storage space on magnetic media is much less than paper media. / c. that an output device is used to read the information recorded. / d. that records can be retrieved quickly.

1. Magnetic media consists of all forms except

/ a. floppy disks. / b. tapes. / c. hard drives. / d. compact disks.

1. Special checks include all of the following except

/ a. certified checks. / b. voucher checks. / c. cashier’s checks. / d. bank drafts.

1. Which of the following is not a topology that you might consider for local area network?

/ a. Star / b. Bus / c. Ring / d. WAN

1. The cable used to link devices in a LAN include all except a

/ a. token ring. / b. coaxial. / c. twisted-pair. / d. fiber-optic.

1. Examples of web browsers include all of the following except

/ a. Netscape. / b. Mosaic. / c. Hypertext. / d. Internet Explorer.

1. Bookmarks are

/ a. home pages. / b. search tools. / c. Internet addresses. / d. tutorials.

1. A resume may also be referred to as a

/ a. cover letter. / b. vita. / c. data sheet. / d. personal inquiry sheet.

1. A letter of application should

/ a. be an original copy. / b. accompany your resume. / c. not request an interview. / d. A and B

1. To prepare for an interview, the job applicant should

/ a. arrive at least an hour early. / b. not extend your hand to shake unless the interviewer offers his/her hand first. / c. ask questions about the company and it’s products. / d. bring a friend who is familiar with the company.

1. After a job interview, the applicant should

/ a. wait to be contacted. / b. write a follow up letter thanking him/her for the interview. / c. call the next day after the interview to thank the interviewer. / d. call the next day to see if he/she got the job.

1. In planning a job search, one should first

/ a. prepare a letter of application. / b. prepare a resume. / c. become acquainted with the types of jobs available. / d, ask for an interview.

1. In planning a career goal, consider first

/ a. educational qualifications. / b. job opportunities. / c. specific kinds of jobs available to fulfill your goals. / d. experience and qualifications.

1. A set of standards that enables any type of computer to communicate with other computers is a(n)

/ a. electronic data intelligence. / b. database management system. / c. integrated services digital. / d.A & C

1. Questions the job applicant may want to ask an interviewer include all except

/ a. “How often are your employees evaluated?” / b. “Are there promotional opportunities?” / c. “How much orientation is provided for the job?” / d. “What does the company’s benefit package include?”

1. Acceptable report formatting guidelines include all except

/ a. 2” top margin. / b. 1.5” bottom margin. / c. 1” left margin for unbound copy. / d. 1” right margin.

1. The Table of Contents should be

/ a. single spaced with a 2 inch top margin. / b. prepared before the report is complete. / c. an overview of the material covered in the report. / d. blocked at the left margin.

1. ______are used to show comparisons in business reports.

/ a. Circle graphs / b. Pie charts / c. Line graphs / d. Bar graphs

1. A first line of a paragraph printed by itself in a report is known as a(n)

/ a. header line. / b. orphan line. / c. widow line. / d. endnote.

1. ______are usually based on data gathered within the operations of a business.

/ a. Procedural reports / b. Informational reports / c. Analytical reports / d. A and B only

1. The use of video cameras, computers, and telephone lines to connect learners and teachers to each other is called

/ a. remote classes. / b. cyberspace teaching. / c. distance learning. / d. educational Internet. C

1. Effective listening strategies include all except

/ a. a receptive attitude toward hearing. / b. willingness to respond. / c. taking written notes. / d. letting the speaker know that what is being said is something the listener already knows.

1. Speaking effectively strategies include all except

/ a. using colloquialisms. / b. showing an interest in communicating. / c. speaking clearly. / d. expressing your ideas concisely.

1. An example of a processing activity is

/ a. taking orders. / b. printing labels for a mailing. / c. formatting and arranging text. / d. filing documents.

1. To place a call from your location in Boston to a business in Denver, Colorado, the earliest you can call them during their regular business hours of 9 a.m. to 5 p.m. is

/ a. 9 a.m. / b. 10 a.m. / c. 11 a.m. / d. 12 noon.

1. The Federal Social Security Act provides for all of the following except

/ a. life insurance. / b. survivor benefits. / c. disability benefits. / d. retirement benefits.

1. An amendment of the Civil Rights Act of 1964 establishes

/ a. that employment on the basis of race, color, etc. is illegal. / b. that harassment in the workplace is illegal. / c. minimum wages for employees. / d. safe working conditions for employees.

1. Brief written documents that can explain or clarify policies, give instruction, and make announcements within the organization are

/ a. business reports. / b. business letters. / c. memorandums / d. facsimiles.

1. An envelope acceptable for the US Postal Service has

/ a. a customer attention line that appears at the bottom of the address. / b. all capital letters in the address with no punctuation marks except the hyphen in the ZIP code. / c. special mail notation as Special Delivery in the left hand corner. / d. special addressee notations placed below the stamp.

1. To interact effectively among co-workers, one must

/ a. accept responsibility for mistakes. / b. keep all aspects of your work confidential. / c. use the “grapevine” network to communicate. / d. engage in friendly conversation during the day.

1. A software program that allows users to combine text and graphics to produce pamphlets is

/ a. phototypesetting. / b. word processing. / c. desktop publishing. / d. records management.

1. Devices that alert the users of the need to respond are

/ a. scanners. / b. pagers. / c. speakerphone. / d. personal digital devices.

1. Tools that allow the user to link data from a database file to generate reports are

/ a. scanners. / b. search engines. / c. reprographics. / d. relational databases.

1. During the brainstorming process

/ a. all ideas are recorded. / b. criticism of ideas is not allowed. / c. explanations and combinations of ideas are encouraged. / d. all of the above occurs.

1. In processing incoming checks, the accounting clerk

/ a. prepares a deposit slip. / b. prepares multiple copies and a listing of all checks. / c. receives a copy of receipted deposit slips from the bank. / d. makes entries in customer’s records.

1. A business whereby shareholders are not held responsible for all the actions of the managers is a

/ a. corporation. / b. partnership. / c. professional service organization. / d. A and C

1. In processing incoming checks, the accounting clerk

/ a. prepares a deposit slip. / b. prepares multiple copies and a listing of all checks. / c. receives a copy of receipted deposit slips from the bank. / d. makes entries in customer’s records.

1. When placing long-distance calls, use which type of service most of the time to help control costs?

/ a. Person-to-person / b. Direct dialing / c. Collect / d. Prepaid phone call

1. The occupation projected to grow the fastest by 2005 is

/ a. personal and home care aides. / b. computer engineers. / c. systems analysts. / d. human services workers.

1. If there had been no new inventions to increase office activity during the past twenty years, there would be about ______as many office employees as are now employed.

/ a. 2 times / b. 4 times / c. 6 times / d. 10 times

1. Essential word processing skills include all except

/ a. the ability to learn special vocabularies / b. the ability to interpret data. / c. the ability to prepare copy from audio recordings of a transcription. / d. skills in formatting & proofreading.

1. Voice mail is a messaging system that is also known as a(n)

/ a. caller ID. / b. e-mail. / c. store and forward voice messaging system. / d. voice mailbox.

1. A workstation made up of interchangeable components is a(n)

/ a. modular workstation. / b. functional workstation. / c. desktop workstation. / d. ergonomic workstation.

1. An example of an important record is/are

/ a. a copyright. / b. canceled checks. / c. purchase orders. / d. trademarks.

1. The steps (in order) involved in preparing paper records for filing are

/ a. collecting, indexing, inspecting, cross-referencing, sorting. / b. inspecting, collecting, indexing, cross-referencing, sorting. / c. collecting, inspecting, indexing, coding, cross-referencing, sorting. / d. collecting, inspecting, indexing, cross-referencing, sorting.

1. Bar-codes can be used for all of the following except

/ a. filing. / b. identifying grocery store merchandise. / c. tracking documents. / d. cross referencing.

1. The term imaging

/ a. refers to the process of reproducing an image. / b. refers to the process for connecting all types of documents to digitized electronic data. / c. refers to the design of programs that use pictures to represent computer commands. / d. A and B only

1. A format for hearing other participants and seeing written information is

/ a. teleconferencing. / b. audio-graphic conferencing. / c. communication conferencing. / d. video-conferencing.

1. All tables may contain the following except

/ a. secondary headings. / b. column headings. / c. side headings. / d. main headings.

1. The basic values and principles that are reflected in the way you live are referred to as

/ a. character. / b. integrity. / c. reliability. / d. maturity.